Customer service is evolving rapidly, and AI is driving this transformation. We are now utilising AI-powered customer service to answer customer questions more quickly, easily, and at any time of day. Behind this significant change are AI customer service companies that develop innovative tools to support teams more effectively. According to market research, the AI customer service companies market is experiencing rapid growth. It is expected to increase from $12.06 billion in 2024 to $47.82 billion by 2030, with a compound annual growth rate (CAGR) of 25.8%. This strong growth indicates that both large and small companies are taking AI seriously to enhance customer support.
AI has already been utilised in customer service for tasks such as answering common questions and predicting customer needs. Generative conversational AI can understand context, hold natural conversations, and respond intelligently to customer needs. Tools like AI chatbot agents and virtual assistants are gaining popularity. These tools provided by top AI customer service companies do not just answer basic questions. These tools guide customers through their journey, from the first interaction to ongoing support.
Companies are turning to AI for several reasons: it enables customers to receive support on any channel, increases agent productivity, and enhances customer and employee satisfaction. However, there are challenges, such as ensuring AI tools are safe from fake or harmful content and addressing concerns about how AI might impact jobs.
That's why businesses need to use AI the right way. It's not just about cutting costs; it's about enhancing customer experiences and supporting workers. Both company leaders and customers are eager to see how AI can improve customer service. As technology continues to evolve, one thing is clear: AI-driven customer service is no longer just a trend; it's the future.
What is AI in Customer Service?
AI in customer service refers to the use of innovative technology to enhance customer support, making it faster and more effective. These systems utilise tools such as understanding spoken or written language, learning from past conversations, and recognising customer emotions. This helps them answer questions and solve problems in a natural and personal way, almost as if they are talking to a real person. The primary goal is to automate simple, everyday tasks, allowing human agents to concentrate on more complex issues.
AI customer support companies develop advanced tools, such as AI-powered chatbots, voice agents, and virtual assistants, that enable brands to deliver faster, more innovative, and more personalised service. Whether handling thousands of queries in real-time, providing 24/7 support, or offering insights through analytics, these AI customer service software solutions are designed to enhance the entire support experience.
SquadStack is an excellent example of this new kind of AI in Customer Support and services. Their Humanoid AI Agent goes beyond regular chatbots. It utilises advanced speech and language technology to converse with customers in various Indian languages and handle complex calls independently, without requiring human intervention.
Top 10 AI Customer Service Companies in 2025
In 2025, AI customer service is more important than ever. Businesses use innovative AI tools to deliver faster, more effective support and enhance customer experiences. Many companies lead the way with innovative AI solutions, enabling brands to connect with customers more efficiently. Here are the top 10 AI customer service companies that have significantly impacted this year.
Squadstack
SquadStack is changing how companies use AI for customer service. Their Humanoid AI Agent can engage in natural, human-like conversations with customers and supports multiple Indian languages. Unlike basic chatbots, SquadStack's AI can handle complex calls independently.
The AI learns from millions of honest conversations, enabling it to understand and respond effectively to them. It can manage thousands of calls daily without requiring human assistance for every question.
What makes SquadStack special is how it mixes AI with real people. AI handles simple or common issues, while human agents intervene to solve more complex problems. This way, customers get fast, friendly help without losing the personal touch.
SquadStack's platform is trusted by leading brands across various industries, including Zepto, Forbes, Kissht, Delhivery, Tata Digital, Opus, AngelOne, SuperMoney, and BharatPe, showcasing its effectiveness and reliability in enhancing customer service. SquadStack is at the forefront of transforming customer service by blending advanced AI technology with human insight, delivering superior customer experiences and operational efficiency.
Netomi
Netomi, formerly known as msg.ai, helps companies leverage AI to enhance customer service while maximizing the effectiveness of their human staff. Their AI platform is used by well-known companies such as Coach USA, ESPN, WestJet, and Warner Bros. Netomi's system analyses information from various approved sources to comprehend what customers mean, including slang and specialised terms. It can determine what the customer wants and work to resolve their problems completely. The platform also combines guided steps with open-ended questions, all in real-time. This helps it gather the correct information, understand the customer's goal, and quickly guide them to the best solution.
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Pypestream
Pypestream helps big companies like ADT, Gillette, Royal Caribbean, and Sling TV, as well as smaller businesses, utilise AI to enhance their customer interactions. Their technology enables faster and more efficient customer service while improving the overall customer experience. Pypestream's platform learns from every interaction to get better over time. This helps companies continually improve customer support, ensuring every conversation is more helpful and seamless.
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Genesys
Genesys provides AI-powered customer service tools that banks, healthcare organisations, government agencies, and retailers use. Their technology works across multiple channels, including phone, chat, and email, so all customer information is stored in one place. This helps companies see what customers need in real-time and offer the best assistance through the channel the customer prefers most. It makes customer service faster, easier, and more connected.
Verint
Verint offers an open platform with AI-powered bots that help large companies, such as Costco, Humana, and Google, deliver better customer service. Their system utilises AI chatbots, human assistant support, and automated processes to streamline tasks for both customers and employees. The chatbots help customers find answers independently, and human agents step in to provide additional assistance when needed. Verint's platform utilises innovative tools to analyse customer conversations and enhance service.
NICE
NICE offers AI-based tools to help businesses with customer support, including getting started, training, technical help, and advice. Their services are utilised by prominent companies such as Disney, Bank of America, Marriott, Morgan Stanley, and smaller businesses. NICE also provides specialised customer success experts working closely with clients to enhance customer service and ensure a seamless experience.
Sprinklr
Sprinklr provides AI-powered customer service across phone, digital, and social media channels. Their platform enables companies to provide fast and seamless support, regardless of how customers reach out. They create specialised AI tools for various industries that businesses can utilise to enhance customer service. Some of Sprinklr's customers are Ford, Keurig, IKEA, Puma, and WebMD.
Zendesk
Zendesk offers AI-powered customer service tools that help companies give personalised support to their customers. This enables businesses to foster loyalty and increase their revenue. Zendesk's platform includes features like messaging, AI chat agents, help centres, call routing, and reporting. It also lets customers help themselves with AI-powered self-service options. The system ensures that all interactions are high quality and work seamlessly with other technologies.
Kustomer
Kustomer offers an innovative customer service platform that leverages data and AI to deliver better, more connected support. It includes a tool to manage customer information, AI-powered helpers that solve problems, and chatbots that enable customers to help themselves. Kustomer's system also allows human agents to provide better service when needed. Additionally, it features an app marketplace with supplementary tools that further enhance the platform.
Replicant
Replicant uses AI to handle repetitive customer service tasks automatically and passes on essential or complex calls to human agents. This helps agents stay focused and less tired, which can lower employee turnover. Replicant also features over 100 ready-made tools to help companies quickly start using their system and solve customer problems more efficiently. They provide detailed reports and plans to enhance the handling of calls.
Gorgias
Gorgias utilises AI technology to assist over 15,000 online stores in delivering exceptional customer service. Their AI tools learn from a company's data and information to give accurate answers to customers. They also have an advanced AI agent that can handle support tickets, take actions, and speak in the company's style to maintain consistency in the brand's voice.
Kore.ai XO Platform
The Kore.ai XO Platform is an innovative AI tool that helps businesses enhance customer service across various channels, including chat, email, social media, and more. It utilises AI to handle everyday tasks, such as answering frequently asked questions (FAQs), managing support tickets, and providing prompt responses. The platform makes conversations feel natural and connects easily with the tools companies already use. It also provides valuable data to improve response times, identify common issues, and enhance overall service quality. Kore.ai is an excellent option for companies that want to scale support, save costs, and still offer personal, human-like customer experiences.
Comparative Analysis of Leading AI Customer Support Companies
Artificial intelligence (AI) is transforming the way businesses communicate with their customers. Many companies now use AI to answer calls, solve problems, and even help with sales. But not all AI customer support companies offer the same features or quality. Some are better at understanding languages, while others focus on saving costs or handling a higher volume of calls. This comparison will help you see how the top companies stack up.
Benefits of AI Customer Service Companies For Businesses
AI-powered customer service can transform how businesses support their customers, offering faster assistance and lower costs. But to get it right, companies need a solid plan. While the benefits are significant, there are also real challenges to consider.
Key Benefits for Businesses
AI customer service can do more than just save money. It helps companies work better and build stronger relationships with their customers. Here are some of the main benefits:
Lower Costs
AI helps businesses save money by handling multiple customer conversations simultaneously. AI doesn't need breaks, vacations, or salaries, unlike human agents. Companies can provide support without incurring the costs of large customer service teams, especially during off-hours or busy periods.
Easy to Scale
AI can easily manage additional requests when more customers need help, such as during busy seasons or product launches. Businesses don't have to rush to hire and train new agents. AI can quickly adjust to handle more work, keeping the customer service smooth and fast.
24/7 Support
AI never gets tired and is available 24/7. Customers can get help anytime, even late at night or on holidays. This is ideal for companies with customers in different time zones or requiring support outside regular business hours.
Fast Responses
Nobody likes waiting for answers. AI responds instantly to customer questions, so people don't have to wait in a queue or on hold. Quick replies help customers feel valued and improve their overall experience with the company.
Consistent Answers
AI follows the same rules every time, giving accurate and consistent answers. Customers receive correct information, regardless of when they ask or whom they speak with. This builds trust and reduces confusion.
Smart Insights
AI collects data from every customer interaction. It looks for patterns and trends, such as common problems or frequently asked questions. Businesses can utilise this information to enhance their products, resolve issues more efficiently, and make informed decisions to serve their customers better.
SquadStack: A Unique Blend of AI and Human Customer Service
SquadStack offers a fresh and effective way to improve customer service by combining the power of artificial intelligence (AI) with the skills and empathy of human agents. Unlike many companies that aim to replace human agents entirely with AI, SquadStack utilises AI to support and enhance human workers, resulting in a service experience that is both efficient and personal.
What Makes SquadStack Different
SquadStack was created to address a significant challenge in customer service today: maintaining a human touch while leveraging automation to save time and money. The company is a managed marketplace that connects businesses with trained sales and customer service professionals, helping them provide top-quality support. The key idea behind SquadStack is that AI should not replace humans but make them better. This means customers can receive faster responses with the help of AI, but when things become complicated or require a deeper understanding, a real person is available to assist.
How SquadStack's AI and Human Model Works?
SquadStack's strength lies in utilising AI to support, rather than replace, human agents. Their Humanoid AI Agent handles repetitive and routine tasks, while trained human agents focus on addressing more complex customer needs, improving overall AI customer service.
AI Handles the Repetitive Work
- Instant Support for Simple Issues: This helps customers get quick solutions without waiting for a human agent. It improves customer satisfaction by solving simple problems fast.
- Efficient Pre-Call Data Collection: Before a human agent joins, the AI gathers details like the customer's name, issue, and order number. This saves time and enables the agent to focus on resolving the issue.
- Intelligent Request Routing: It understands the help a customer needs and routes the request to someone with the right skills. This avoids delays and makes support more effective.
- 24/7 Customer Assistance: No matter what time it is, the AI is always available to assist. This is great for businesses that want to support customers outside regular hours.
Humans Handle the Personal Touch
- Emotional Understanding: Some problems are too detailed or sensitive for AI to solve. Human agents can listen carefully, understand emotions, and provide thoughtful solutions.
- Brand-Aligned Communication: Human agents can adjust their words and tone to reflect how a brand wants to sound, whether it's friendly, professional, or supportive. This helps build stronger relationships with customers.
- Creative Problem Solving: When a problem doesn't fit a standard pattern, human agents can think creatively and make judgment calls. This flexibility ensures customers feel heard and valued.
How SquadStack Uses AI Technology
SquadStack's technology is designed to boost the performance of human agents through several innovative tools:
- Intelligent Matching System: SquadStack uses AI algorithms to match businesses with the most suitable telecalling or support agents based on their needs, industry experience, and past performance. This ensures every business gets agents who truly understand their products and customers.
- Real-Time Call Monitoring: AI customer service tools listen to live calls to ensure everything goes smoothly. If issues arise, the system helps resolve them promptly, enhancing service and supporting agents as they work.
- Sentiment Analysis: AI analyses how customers feel by analysing their tone, voice, and words. This helps agents respond more thoughtfully, making the customer experience more positive and personal.
- Performance Analytics: AI tracks agent performance and finds ways to help them improve. Managers gain clear insights to coach their teams more effectively, resulting in stronger service and happier customers.
- Quality Assurance Automation: AI customer service systems review calls automatically to ensure quality. This saves time, provides valuable feedback, and maintains high service standards without requiring constant human intervention.
Why Businesses Choose SquadStack for AI Customer Services?
One of SquadStack's biggest strengths is its remote workforce model. It enables the company to recruit talented individuals from anywhere, not just a single location. This setup offers flexibility, lowers costs, and maintains high service quality with the help of AI tools.
- Remote Work Flexibility: SquadStack enables customer service agents to work from anywhere, allowing businesses to hire the best talent without worrying about location.
- AI-Enhanced Training: The platform utilises AI to create personalised training plans tailored to each agent's performance, enabling them to improve where needed.
- Dynamic Resource Allocation: AI helps adjust the number of agents working at any time based on business demand, so companies are never short-staffed during busy periods or overstaffed when it's quiet.
- Cost-Effective Operations: Because the agents work remotely, businesses save money on office space, utilities, and other overhead expenses.
- Maintaining Quality: Despite having a remote team, AI-driven quality checks ensure customer service stays consistent and meets company standards.
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