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CX Leader of the Year, Squadstack!
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Get better control over your campaigns with data that matters
View weekly and monthly trends of standard campaign and outreach metrics including leads, calls, connectivity, quality, turnaround time, conversions, cost of sale, and more. Experience greater control with campaign performance visibility and make data-driven decisions to maximize ROI.
Access a comprehensive overview of all your active campaigns through a single view. Monitor campaign performance and have complete control over them.
Monitor the real-time status of lead outreach activities to gain transparency in all outreach efforts and ensure accountability by tracking lead engagement and follow-ups.
Free yourself from excel sheets and access the complete omnichannel lead journey with 100% data capture, call recordings, lead attribution, complete visibility, and adherence to compliance standards.
Analyze dispositions and conversion status with insightful data to identify drop-off points, and deep-dive into lead source analysis to identify and address areas of improvement for better lead quality, conversions, and marketing spend optimization.
Monitor key input and output metrics to evaluate and compare agent performance accurately. Identify areas of improvement to boost agent productivity and efficiency and share feedback for targeted training.
Get a holistic view of your call quality with metrics like quality scores, audit parameters, total audited calls, and performance-based categorization of callers. Maintain an audit trail with our AI-assisted quality checks to ensure adherence to compliance and customer satisfaction.
