Understanding the Quality AI at SquadStack

Become a Telecaller

Expert Telecallers for Your Business Growth

Choose the perfect telecaller for your use case and boost your connectivity

Select Your Caller

Their app and the structured approach to calling have been game changers for us.

Having a clear, organized process has created a lot of cascading benefits for us.

Praveen Jain

Product Manager, moneyview

Their app and the structured approach to calling have been game changers for us. Having a clear, organized process has created a lot of cascading benefits for us.

Praveen Jain

Product Manager, moneyview

The callers are very efficient and follow every feedback given to them.

They have a structured way of questioning and spend ample time with the customers to understand their pain points.

Sales Ops Manager

Leading Consumer BNPL Platform

The callers are very efficient and follow every feedback given to them. They have a structured way of questioning and spend ample time with the customers to understand their pain points.

Sales Ops Manager

Leading Consumer BNPL Platform

Leading Businesses Choose Us for Their Telecalling Needs

Select Your Telecaller

Good For
Communication Skill Level
Training & Go-Live Time
QA & Reporting Support
Language Support

On-Demand Callers

Part-time, remote

CEFR Certified C1

Good For

Businesses with fluctuating call volumes looking for cost optimization and scripted, low context use-cases

Communication Skill Level

Level B2+ (CEFR)
Versant 4-5 equivalent

Training & Go-Live Time

72 hrs

QA & Reporting Support

Automated quality audits
Standard reporting & add ons

Language Support

Multi lingual Support

Dedicated Callers

CEFR Certified B2+

Full-time, remote & call-center-based

Good For

Businesses with high-context use-cases and consistent call volumes

Communication Skill Level

Level B2+ (CEFR)
Versant 4-5 equivalent
Sales & Industry Training

Training & Go-Live Time

7 working days + 3 weeks of initial on job training

QA & Reporting Support

Automated & manual quality audits
Standard & custom reporting

Language Support

Hindi, English

Better Business Outcomes, Customer Experience, and Brand Protection

Drive Better Business
Growth & Outcomes

Choose the Right Telecaller for Your Business

Operations Gold

The CEFR is an international standard for describing English language ability based on speaking, listening, understanding & writing.

Level C1-C2: Proficient Language ability

Level B1-B2: Fluent Language ability

Level A1-A2: Basic Language ability

CEFR Certified B2+

CEFR Certified B2+

Part-time, flexible, and remote telecallers

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Most used for

Order Confirmation
Non-Delivery / Returns
Event Reminders
Welcome Calls
Feedback / Survey Calls

Minimum Commitment

Minimum Billing: ₹50k
Minimum Minutes: 7,150 minutes
Full-time Equivalent: 1.4 Callers
No. of mins: 6,000 mins
Contract duration: 1 month

Language Proficiency
Speaking, active listening, voice modulation
Script Adherence
Following mandatory part of the script
Convey Product Information
Pricing, charges, features & benefits, etc.
Sales Pitch
Drive a sales pitch about the product features and benefits
Objection Handling
Handle key objections and create urgency

Price Per Minute

Go-live in

7 Days

sample recordings

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Operations Platinum

The CEFR is an international standard for describing English language ability based on speaking, listening, understanding & writing.

Level C1-C2: Proficient Language ability

Level B1-B2: Fluent Language ability

Level A1-A2: Basic Language ability

CEFR Certified C1

CEFR Certified C1

Part-time, flexible, and remote telecallers

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Most used for

Lead Qualification & Appointment Booking
Product Onboarding
Drive Walk-Ins
Pre-Sales
Feedback / Survey Calls

Minimum Commitment

Minimum Billing: ₹50k
Minimum Minutes: 6,250 minutes
Full-time Equivalent: 1.2 Callers
No. of mins: 6,000 mins
Contract duration: 1 month

Language Proficiency
Speaking, active listening, voice modulation
Script Adherence
Following mandatory part of the script
Convey Product Information
Pricing, charges, features & benefits, etc.
Sales Pitch
Drive a sales pitch about the product features and benefits
Objection Handling
Handle key objections and create urgency

Price Per Minute

Go-live in

7 Days

sample recordings

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Inside Sales

CEFR Certified B2+

The CEFR is an international standard for describing English language ability based on speaking, listening, understanding & writing.

Level C1-C2: Proficient Language ability

Level B1-B2: Fluent Language ability

Level A1-A2: Basic Language ability

CEFR Certified B2+

Dedicated, full-time remote & call center telecallers

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Most used for

End-to-End Sales
Account Opening & Activation
Reactivation & Renewals
Upsell & Cross-sell
Lead Qualification & Appointment Booking

Minimum Commitment

Minimum billing: ₹4.25L per month
Minimum Minutes: 50,000 minutes
Full-time Equivalent: 10 Callers
No. of mins: 50k mins
Contract duration: 3 months

Language Proficiency
Speaking, active listening, voice modulation
Script Adherence
Following mandatory part of the script
Convey Product Information
Pricing, charges, features & benefits, etc.
Sales Pitch
Drive a sales pitch about the product features and benefits
Objection Handling
Handle key objections and create urgency

Price Per Minute

Go-live in

14 Days

sample recordings

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Better Business Outcomes, Customer Experience, and Brand Protection

Drive Better Business
Growth & Outcomes

Only Highly Screened and Vetted Telecallers Make the Cut

2% of callers meet CEFR assessment qualification
Common European Frameworkof Reference for Languages
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Less than 2% of telecallers are qualified based on CEFR guidelines through rigorous telesales and speaking assessments.
Intense mock calls to test objection handling
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Callers are evaluated based on intense mock calls to test soft skills and objection handling.
Skill-based categorization of selected callers
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The selected callers are categorized into skill-based groups that specifically cater to your business needs.

Script, video, and webinar-based product training
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We have a script, video, and webinar-based training process in place with extra emphasis on brand protection along with product and industry knowledge.
Mock-call sessions with real-life scenarios
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Our callers undergo mock call sessions and assessments based on real-life scenarios to train them for various business needs.
Personalized trainers and regular feedback
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Callers have access to personalized trainers and regular feedback to provide better call quality.

Regular Training to Drive Success for your Business

Continuous Call Quality Monitoring and Management

AI monitoring system to analyze 23 quality parameters
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Our C5 attributes and AI monitoring system, which analyzes 23 quality parameters in all call recordings, guarantee excellent call quality.
Guided app for 100% script compliance & fraud prevention
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Our guided calling app ensures only system-driven outreach to drive end-to-end script compliance and prevent fraud.
Targeted training to improve caller performance
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Each caller receives targeted training based on feedback and insights from call quality and performance monitoring to identify blockers and improve performance.

Our Holistic Approach to Telecaller Quality with C5 Attributes & Quality Analysis of 23 Parameters

Connect
Relationship building with the customers
Convey
Gathering customer needs and representing product value
Convince
Handling customer queries and creating buying urgency
Close
Closing calls with a good impression of the product
Compliance
Making calls without any defect