Making E-Commerce Businesses Efficient

Prioritize customer experience and scale your operations with SquadStack

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LOVED BY LEADING E-COMMERCE BUSINESSES

Solutions for E-Commerce Businesses

NDR/RTO

When a shipment is in the warehouse, we help confirm whether you should reattempt delivery or not, with 100% data entry, call recording compliance, and same-day turnaround.

Order Confirmation

We connect with your customers for the fulfillment of all orders; incomplete addresses, duplicate orders, pay-on-delivery confirmation, order tracking, etc.

Feedback & Survey Calls

Run high-quality call-based surveys to get valuable consumer insights to improve your products and servicesand understand consumer preferences better.

Abandoned Cart

Drive more revenue by converting leads who drop off after adding products to their cart.

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Grow Your Business With SquadStack

88%

Lead Connectivity

XX%

Increase in accounts opened

XX%

Boost in activations

How We Do It?

Quality Monitoring

A.I. model checks call recordings and transcription data to analyze factors like emotion, intent, sentiment, and keyword usage to improve customer interaction.

Variable Costs

Pay per lead model, helping you save more and scale efficiently.

Industry-Trained Telecallers

10k+ telecallers all over India who speak English and 5 other regional languages.

Voice of Customer

Our algorithms collect data from consumer interactions such as calls, texts, and social media to generate insights based on consumer behavior.

System Driven Outreach

Our outreach ensures timely follow-ups, 100% data entry, and maximum connectivity.

Data Security

Our technology makes sensitive customer information secure. Data is encrypted, restricted, has automated spam checks, and 100% script compliance.

Helping India’s
E-commerce businesses grow with higher ROI

SquadStack has helped us reduce turnaround time significantly, leading to better qualification. This, along with their high focus on customer service and easy access to data and insights, helped us optimize our sales processes

Anand Biswas

Director - SME Business, Delhivery

What Makes Us Different?

Traditional BPO/In-House In-House
End-to-end campaign management and onboarding
Dashboard with key operational metrics
Flexibly scale up or down as needed
System-driven follow-ups and 100% data entry