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Telecalling is a critical aspect of every business. It is a cost-effective and foolproof method to connect with your customers in a targeted and personalized manner.
It is easier for your business to establish a relationship with your customers and receive immediate actionable feedback on your product and service. It’s the most effective lead qualification method and provides a unique opportunity to understand your customer’s needs and preferences.
You already know the benefits if your business has an in-house telecalling team.
It gives you better control over your telecalling operations and ability to closely monitor the performance and results.
Better brand protection and elevated customer experience as in-house telecalling teams can offer a more personalized and familiar customer experience.
Challenges of In-house Telecalling Teams
Let’s dive a little deeper into the world of telecalling. With all its benefits intact, having an in-house team doesn’t automatically solve all your telecalling challenges.
Hiring, Training, and Management
Setting up an in-house telecalling team requires a significant investment in equipment, training, and infrastructure. And once your initial set-up is complete, you need to invest a lot of time in hiring, training, and managing your agents. This often backfires because the industry witnesses high churn rates, leading to increased costs and the wastage of resources.
Low Agent Productivity
Setting up a team is tough, but it is more challenging to spare bandwidth for agent management as you will have other things piling up. This results in low agent productivity and can lead to compromised calling hours and poor performance.
Low Lead Connectivity
Did you know agents have to dial 18 or more times on average to connect with a prospect? Lack of agent bandwidth and accountability is one of the major factors in low lead connectivity. Agents tend to cherry-pick leads, follow-ups are broken, and in-house solutions do not have weekend or after-working-hours coverage.
Your lead volume is never fixed, but your in-house team is. Hence, you incur high CAC due to no flexibility to scale up or down based on variable lead volume.
Lack of Meaningful Insights
Most in-house teams need technology that can help them have better visibility and control over their campaigns. Without such systems in place, businesses are unable to capture meaningful customer feedback to understand their pain points and drive better business decisions to improve their product/services.
But if you already have an in-house team, traditional outsourcing solutions may not be your best bet to overcome these challenges.
How can you use SquadStack if you already have an in-house team
SquadStack is not your traditional outsourcing platform. We are India’s most secure and transparent telecalling partner, with no fixed seat costs, best-in-class connectivity, and powerful analytics.
Tips to make the best use of SquadStack
- Supplement your in-house team with SquadStack and get access to additional skills and resources without hiring more employees.
- Easily adjust the size of your team by scaling your campaigns up or down as per your business needs and eliminate the need to hire or lay off employees. This is especially beneficial for businesses facing seasonal lead volume fluctuations.
- By letting SquadStack handle your telecalling needs, your in-house team can focus on other high-leverage activities.
- Our data and analytics can help your internal team drive better-informed decisions to impact your business positively.
Profitability, productivity, and a perfect telecalling partner is just one click away for your business. Get in touch with us today!