Terms & Conditions

At Squadrun Solutions Private Limited (together with its affiliates, referred to as ‘SquadStack’, ‘we’, ‘us’, ‘our’, or the ‘Company’), by accessing or using our Platform, the User, customer or any interested party (collectively, ‘you’, ‘your’ or ‘Users’) agree to be bound by the terms and conditions set forth in these Terms of Use (‘Terms’), which are to be read in conjunction with our Privacy Policy. These Terms, along with any referenced or incorporated documents, constitute a binding legal agreement between you and SquadStack.

These Terms apply to all Services provided by Squadstack and to any feature, content, or communication that references or includes a link to them, and shall include any component or portion of the Services. If you are accessing or using our Services on behalf of an organisation or for its benefit, then ‘you’ shall also refer to that organisation.

1. Acceptance of Terms

By accessing the Platform, you hereby declare and warrant that you: 

  1. Have read, understand, have the legal capacity to and hereby agree to be legally bound by and to comply with these Terms in full; 
  2. Have the requisite power and authority to enter into these Terms on behalf of your organization if you are using the Platform on behalf or for the benefit of that organization, and
  3. Are of the age of majority i.e., 18 years or above.

If you do not agree with these Terms, you must not continue to use or access our Services or Platform, and must immediately navigate away.

2. Definitions

  1. ‘AI Output’ means any text, audio, transcript, answer, recommendation or other result produced by the Platform with the use/aid/help of artificial intelligence.
  2. ‘Applicable Laws’ shall mean all statutes, enactments, acts of the legislature or parliament, laws, ordinances, rules, by-laws, regulations, circulars, notifications, guidelines, policies, directions, directives, and orders of any governmental authority, as may be applicable to you and/or SquadStack.
  3. ‘Platform’ means website, mobile application, social media sites or any other software of Squadstack or any webpages through which our Users may access our Services.
  4. ‘Services’ shall mean and include all features, functionalities, content, tools, information, and related Services made available or accessible to Users by Squadstack through its Platform(s) including but not limited to tele-calling, lead qualification, sales, data analytics, campaign management, technology tools, dashboards, communication interfaces, and all other features, functionalities and offering made available through our Platform. 
  5. ‘Users’ shall include but not be limited to: 
    1. customers or end-users of customers who engage Squadstack to manage business processes or provide Services;
    2. vendors, suppliers, and service providers who support our operations;
    3. business partners, investors and collaborators who engage with us in a professional capacity;
    4. employees, prospective employees or job applicants who submit Personal Data (as defined in Privacy Policy) during recruitment, and
    5. visitors to our Platform who may browse, inquire, or otherwise interact with our content / Platform.

3. Permitted Use and Prohibited Conduct

Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, and non-transferable permission to use our Platform to use, access, search for, identify or view information about our products and Services.

As a condition of your use of the Platform, you agree, covenant, and warrant that you will not use the Platform for any purpose that is prohibited by these Terms, our policies, or Applicable Laws.

You further agree not to use the Platform in any manner that could damage, disable, overburden, or impair our infrastructure or interfere with any other party’s access to or use of the Platform. You specifically agree that while using our Platform and/or Services, you shall not, directly or indirectly:

  1. Engage in any illegal or malicious activity; 
  2. Upload, transmit or otherwise make available any content through/via our Platforms that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, indecent, pornographic, invasive of another’s privacy, hateful, or otherwise objectionable or inappropriate;
  3. Harm or exploit minors in any way;
  4. Impersonate any person or entity, including, but not limited to, a company employee, representative, or affiliate, or misrepresent your affiliation with any person or entity;
  5. Forge or otherwise manipulate identifiers to disguise the origin of content;
  6. Upload or distribute content that you do not have the legal right to share, including proprietary or confidential information;
  7. Infringe upon any intellectual property rights or other proprietary or privacy rights of the company or any third party;
  8. Upload or transmit unsolicited or unauthorized advertising or promotional materials;
  9. Upload or disseminate any material containing malware, viruses, or other malicious code intended to damage, interfere with, or disrupt any system, software, data, or communication;
  10. Interfere with or disrupt the operation of the Platform, its servers, or connected networks, or violate any rules or policies of such networks;
  11. Harass, stalk, or intimidate any individual or user;
  12. Collect or store personal information of other users without authorization;
  13. Send emails in violation of applicable anti-spam or electronic communications laws;
  14. Use any automated means or software (such as bots or scrapers) to access or extract data from the Platform;
  15. Frame, mirror, or otherwise incorporate any part of the Platform into another site or service without authorization;
  16. Take actions that place an unreasonable or disproportionately large load on our infrastructure;
  17. Use the Platform for competitive purposes or solicit employees, partners, or users of the Company;
  18. Resell, license, sub-license, copy, reverse engineer, decompile, disassemble, reproduce, adapt, create derivatives of, modify, or distribute the Services, Platform, or content to any third party without our prior written consent;
  19. Access or attempt to access content or systems not intended for you, including unauthorized logins or data access;
  20. Modify or delete content posted by another user, or
  21. Violate any Applicable Law or provision of these Terms.

If you become aware of any prohibited conduct, please report it to legal@squadstack.com.

While we are not obligated to monitor all activity on the Platform, we reserve the right to review User content, investigate violations, and take appropriate action, including removing content, restricting access, or reporting violations to appropriate authorities. We may exercise these rights with or without notice, at our sole discretion.

4. Our Intellectual Property

Our Services include content, information and other materials, which may include text, graphics, photographs, trademarks, logos, videos, sounds, designs, software, computer code, and newsletters, as well as the compilation, structure, coordination, selection and arrangement thereof (collectively, ‘Content’). As between you and us, we own and/or license all Content. 

Content is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and Applicable Laws. You agree that you do not receive any intellectual property rights in any Content by implication, estoppel, or otherwise. 

If you provide to us any Content, information or other materials (collectively, your ‘User Content’), you grant us a royalty-free, unconditional, irrevocable, non-exclusive, transferable, perpetual and worldwide license to access, copy, modify, make derivative works of, publish and otherwise use, and to authorize others to do the same with respect to, your User Content, in any format and on any existing or future Platform without restriction or any compensation to you. Your User Content must be accurate, truthful and up-to-date. 

Your User Content must not: 

  1. include profane, defamatory, obscene, indecent or unlawful content; 
  2. violate the intellectual property rights of any party; or 
  3. contain any viruses, malware or other harmful or disruptive component. 

We have no obligation to use your User Content and may remove User Content from our Services that we previously made available on our Services, for any reason including for being violative of these Terms. You represent that you have all necessary rights and authority to provide your User Content to us and grant the rights that you grant herein.

5. Data Protection and Privacy

Our Privacy Policy applies to the use of our Services. Except where Applicable Laws require us to obtain your consent in another manner, and subject to the consent preferences you communicate to us, your use of our Services and/or Platform signifies consent to the collection, use and disclosure of your information as set forth in our Privacy Policy. By using our Platform, you consent to the collection, use, and processing of your data as per Applicable Laws.

By using our Services you represent that you have obtained all legally-required, freely-given consents, wherever applicable, from end-users to capture, record, store, transcribe, analyze, and use such voice data to train and improve the Platform.

6. Information Security & Compliance

We implement and maintain, to the best of our efforts, administrative, technical and physical safeguards, designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, consistent with the industry standards for security, availability, processing integrity, confidentiality and privacy.

7. Termination

Without prejudice to any other rights we may have under Applicable Laws, we may temporarily or permanently suspend or terminate your access to our Services/Platform at our sole discretion, for any reason, including but not limited to the following: 

  1. If we reasonably believe you violate or will violate these Terms or any Applicable Laws; 
  2. To comply with lawful requests, orders or direction by law enforcement or other government entities; 
  3. As a result of unexpected technical or security issues or problems; or 
  4. Because it is no longer commercially feasible for us to provide our Services. 

When we refer to ‘at our sole discretion’, we mean at any time for any or no reason with or without any notice to you. If we terminate your access to our Services/Platform, your limited permission to use our Services/Platform also terminates and you must stop using our Services/Platform. Any further use of our Services/Platform by you thereafter will be subject to legal actions. All sections of our Terms shall survive termination of these Terms.

8. Disclaimer

All Services are offered on an ‘as is’ and ‘as available’ basis, subject to these Terms and our Privacy Policy. We do not promise that our Services will be error-free or uninterrupted or that any defects will be corrected, or that your use of our Services will provide specific results. We expressly disclaim all representations, warranties and conditions, express or implied, including warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. We disclaim any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of our Services. You assume full responsibility for your use of our Services and any sites operated by third parties to which our Services may link. Your sole remedy against us for dissatisfaction with our Services is to stop using our Services. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, or theft, destruction, unauthorized access to, alteration or use of your personal information, whether for breach of contract, tort, negligence or any other cause of action.

We will make good-faith efforts to address and correct any material errors or disruptions arising from the Platform that are within our control and will provide support in accordance with the applicable agreement. However, you remain responsible for verifying that the Platform’s outputs are fit for your intended purpose, particularly in sensitive or regulated contexts.

We do not guarantee the Platform’s compliance with every specific industry regulation or law applicable to your business. You are responsible for determining the regulatory and legal requirements relevant to your use of the Platform.

AI-Specific Disclaimer. Our Platform and Services utilise probabilistic machine-learning models that are inherently statistical in nature. While we undertake reasonable efforts to train, update, and maintain our AI models, you acknowledge that such functionalities may occasionally produce outputs, responses, or recommendations that are inaccurate, incomplete, irrelevant or inappropriate for certain use cases. We do not warrant that any AI Output is true, complete, current, or fit for any particular use. We disclaim all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You agree to evaluate the suitability of any AI Output before relying upon or taking action based on such output.

9. Support, Error-Correction and Output Verification

  1. Good-Faith Remediation.  We will exercise commercially reasonable efforts to investigate, address and correct any material errors, outages or disruptions of the Platform that are within our control, and shall provide technical support to Users, wherever required.
  2. Backup Measures and Human Review.  For all critical decisions, regulatory compliances, consumer disclosures, or other legally significant actions, you shall implement and maintain adequate backup measures, manual checks, controls and human review procedures to validate AI Output before acting upon it.
  3. Limitation of Liability for AI Output. Except to the extent any loss results directly from our wilful misconduct or gross negligence, we shall have no liability for (a) your misuse of, misinterpretation of, or over-reliance on any AI Output, or (b) any decision, action or omission taken by you or your affiliates on the basis of such AI Output.

10. Indemnification

To the maximum extent permitted by Applicable Laws, you agree to indemnify, defend, and hold harmless Squadstack Parties from and against all claims, demands, lawsuits, damages, liabilities, losses, costs, or expenses (including, but not limited to, reasonable fees and disbursements of counsel and court costs), judgments, settlements, and penalties of every kind arising from or relating to any violation of these Terms by you and any action or omission committed by you related to your use of our Services. Squadstack Parties may assume the exclusive defense and control of any matter subject to indemnification by you at their own expense, in which case you agree to provide such parties with all reasonably requested assistance, information and cooperation at your own expense.

11. Limitation of Liability

To the maximum extent permitted by Applicable Laws and notwithstanding any other provision of these Terms, in no event shall we or any of our affiliates or suppliers, including any of our or their partners, officers, employees, agents, contractors, successors, or assignees, (collectively, ‘Squadstack Parties’) be liable to you for any indirect, special, incidental, exemplary, punitive, or consequential damages, whether arising in contract, equity, tort, or otherwise, or for damages related to delay, loss of goodwill, loss of business reputation, loss of or damage to data, interruption in use or availability of data, loss of use of money or use of products, lost profits, revenue or savings (actual or anticipated), or other economic loss ensuing from or in connection with the existence, access to, use of, or inability to use our Services, even if any Squadstack Parties have been advised of the possibility of such damages. These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy.

12. Modifications

To the maximum extent permitted by Applicable Laws and notwithstanding any other provision of these Terms, in no event shall we or any of our affiliates or suppliers, including any of our or their partners, officers, employees, agents, contractors, successors, or assignees, (collectively, ‘Squadstack Parties’) be liable to you for any indirect, special, incidental, exemplary, punitive, or consequential damages, whether arising in contract, equity, tort, or otherwise, or for damages related to delay, loss of goodwill, loss of business reputation, loss of or damage to data, interruption in use or availability of data, loss of use of money or use of products, lost profits, revenue or savings (actual or anticipated), or other economic loss ensuing from or in connection with the existence, access to, use of, or inability to use our Services, even if any Squadstack Parties have been advised of the possibility of such damages. These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy.

13. Governing Laws and Dispute Resolution

You agree that all matters relating to your access to or use of our Services, including all disputes arising in respect of, or in connection with, these Terms, including but not limited to the validity, breach or termination of these Terms, will be governed by the laws of India, under the jurisdiction of courts in New Delhi, India.

14. General Provisions

  1. If a court or other governmental authority decides that one or more of these Terms are void, invalid or otherwise unenforceable, you agree that the rest of the Terms will remain in effect. We do not waive any of our rights or remedies under these Terms even if we do not promptly address any violation by you of these Terms. These Terms constitute the entire agreement between you and us with respect to our Services. 
  2. We may assign, delegate or otherwise transfer any of these Terms to another party without notice to you, to the extent permitted by Applicable Laws. You may not assign, delegate, sublicense or otherwise transfer any of your rights or obligations hereunder to any third party without our prior written consent. Any attempt to assign, delegate, sublicense or transfer such rights or obligations without our prior written consent shall be null and void. 
  3. Words indicating the singular include the plural and vice-versa. Headings are for convenience only and do not affect interpretation of these Terms. Any words following the terms ‘including’, ‘include’, or any similar expression are illustrative and do not limit the sense of the words preceding such expressions.
  4. Notwithstanding anything to the contrary, any separately executed Agreement between SquadStack and User shall govern and prevail over these Terms in the event of any conflict.

15. Contact Information

For any questions or concerns about these Terms, please contact at legal@squadstack.com.

Last Updated: 13 May 2025