With the world transforming every second, business process services can help businesses improve their performance by changing the procedures involved in their operations.
Explore the world of Inbound call centers and learn their benefits, challenges, and top strategies. An Inbound call center is a specialized call center that primarily handles incoming calls.
Understand what are outbound calls in the article. Check effective steps in Outbound Call Process and how does it differ from the Inbound calling process.
Check BPO Call Center Shrinkage minimization ways. Also, study BPO Shrinkage types, calculations, and formulas covered in our latest article.
This article provides a step-by-step guide for calculating attrition rate, a key metric for measuring the success of a business. Check attrition rate formula, its types and factors responsible for attrition in BPO.
Difference Between BPO and Call Center: BPO and Call Center are often used interchangeably. Discover the true differences between a BPO and a call center to use them for your business growth.
Learn about the essential quality parameters in BPO and how they impact business success. Enhance your knowledge about call quality parameters and KPIS of quality analyst in BPO.
In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).
On this page check what is average handle time. Learn how AHT can help your business, check why average handle time is important, how to calculate it and tips to lower AHT.
Check every small detail about BPO Business Process Outsourcing through this guide. Check BPO Definition, types, working, benefits, collection process, and satisfaction of customers.
Is BPO a boon or bane for businesses? Let us find out and understand the meaning, advantages and disadvantages of BPO.
It is important to know the difference between BPO and BPM when looking for an outsourcing partner. Check all key and basic differences of BPO VS BPM
Understand the meaning and importance of Customer Satisfaction (CSAT). Learn how to satisfy customers and develop a strong relationship with them.
Read this article to learn what is collection process in BPO and what are its key performance indicators.
What is Quality in BPO (Business Process Outsourcing)? Quality in BPO means providing exceptional service that exceeds clients' expectations. Quality assurance QA process of a BPO.
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