Important Tips of Dealing with Cusomers in Difficult Situations

It is important to understand how to handle your customers as when a customer calls you with a complaint, whether it is due to the shortcomings they are facing on your end or having a wrong set of expectations. In this blog, discover an effective way of “how to handle customers”.

Key Differences Between Outsourcing And Offshoring

Both outsourcing and offshoring are practices of shifting in-house business functions and tasks outside the office. However, there are several differences between the two practices.

SquadStack Wins ‘CX Leader of the Year’ at CX Strategy Summit & Awards 2024

SquadStack was recognized as ‘CX Leader of the Year’ at CX Strategy Summit & Awards 2024. Discover how their telecalling innovation is reshaping BFSI CX in Bharat.

BPO Industry in India: Outsourcing Basic to Advance

The BPO industry in India is the fastest-growing industry in the country. Explore the factors that are responsible for this success.

Auto Dialer vs. Predictive Dialer: Best for Telecalling Team

Let us explore the benefits and features of different dialers and gain a general insight into auto dialers vs. predictive dialers to make an informed decision.

Transforming Sales With Better CX in 2024

SquadStack recently took center stage as the Silver Partner at the Elets BFSI CXO Masterclass, underscoring our commitment to revolutionizing Customer Experience in New Bharat.

Outbound Calling Software With Telecalling Experts

Outbound calling software is an effective tool that has proven to promote businesses trying to enhance their outgoing calling strategies.

How to Unlock Growth with B2B Sales?

B2B sales is a highly complex sales strategy used to onboard major clients. With higher deal size and longer tenure, companies can hugely benefit from a good B2B sales strategy

Sales Growth Strategies for Expanding Your Business

Sales growth is a metric which is used to measure the growth in the revenue of a company. The profitability, share price, performance and future of the company depends on this metric

12 Key Steps to Create an Effective Sales Process

Acquiring new customers has become quite difficult in this competitive market. Setting up a sales process can be an effective solution to boost your customer acquisition process.

Telecalling Excellence: SquadStack's Intuitive Agent Interface

Discover how SquadStack's cutting-edge Agent Interface is reshaping the landscape of telecalling and telesales. Dive into technological innovations, intuitive design, and AI integration, solving core challenges in the industry and empowering telecalling agents with top-tier technology.

Why Businesses Feel the Need for Outsourcing?

Most companies feel the need for outsourcing when thinking about cost cutting. But in recent times, the trend has started to shift as the applications of outsourcing have evolved.

How to Setup a Virtual Call Center in 7 Easy Steps?

Once a traditional industry operating through a brick-and-mortar model, is now shifting to purely online operations with the rise of Virtual call centers.

Omnichannel Contact Center: Setup with Expert Telecallers

In an age where customer experience is the key, Omnichannel call centers integrate multiple communication channels such as phone, email, IVR, and video calls in one platform.

How to Create an Effective Sales Pitch (With Examples)

Crafting persuasive sales pitches is a significant art. Let’s discover its types and explore the examples to enhance your pitch game.

Sales Funnel Definition, Strategies, Best Practices

A sales funnel is a potential customer's journey, from discovering a product or service to purchasing. Discover more about its funnel management, key components and best practices.

Telemarketing Services Provider in India

Telemarketing services help reach and engage your audience and go beyond sales to include lead generation and surveys for effective marketing.

Virtual Call Center Services

A virtual call center represents the online counterpart of the traditional one. Discover and harness its potential for seamless customer service.

Strategies for Successful Customer Service Call Centers

The customer service call center is a crucial link that connects a company to its customers. It enables businesses to address customer issues effectively, thereby ensuring customer satisfaction.

Best Call Center Software in India

Call center software helps telecallers connect with target customers, efficiently managing inbound and outbound calls by leveraging AI technology.

Decoding the Differences Between B2B and B2C Sales Approaches

Explore the difference between B2B and B2C sales with our insightful guide. From direct business transactions to individual customer connections, discover real-world examples.

Telemarketing for Small Businesses: Insights for Success

Telemarketing for Small Businesses: Unlock the secrets to success with telemarketing, a cost-saving approach that promotes direct conversations and fosters strong client relationships.

What is a Sales Lead? How to Generate Leads in Sales

A sales lead is a potential customer who has shown interest in your business by providing their information. Discover why sales lead generation is important through various sales lead strategies.

Comprehensive Guide to Mastering Cold Calling in Sales

Explore the 2024 guide to mastering cold calling in sales. Learn to build rapport, listen actively, handle rejections, and leverage technology for success.

Strategies for Sustainable Startup Growth [2024]

Discover the key strategies for sustainable startup growth and pave your path to long-term success in the fiercely competitive business landscape.

Building a Strategy for Startup Outreach Success [2024]

Maximize success with impactful startup outreach strategies. Explore how outreach drives sales, expands your customer base, and builds lasting relationships for sustained growth.

Best B2B and B2C Cold Calling Scripts For All Sectors

Learn how to create powerful cold calling scripts for successful conversations, building rapport, and closing deals with confidence in lead generation and customer expansion.

Ultimate Guide to Call Answering Services

Discover the efficiency of call answering services with dedicated virtual agents for seamless customer communication. Learn its importance, benefits, and how it works, along with effective implementation strategies.

What Is Lead Management? Definition, Benefits, and Processes

Discover the power of effective lead management for business growth in this blog. Learn the step-by-step process to capture, nurture, and convert leads into loyal clients.

Sales Strategy Plan: Steps to Build a Successful Sales Strategy

Learn what a sales strategy is all about. Explore its various dimensions to elevate your sales game and push your business towards unparalleled success.

13+ Customer Engagement Strategies to Increase Conversions

Customer engagement refers to the ongoing interaction between a business and its customers, nurturing a relationship that goes beyond individual transactions.

Sales Service Quality Management & QMS in Modern Business

Quality management is a comprehensive approach that organizations adopt to ensure the consistent delivery of products or services that meet or exceed customer expectations.

Top Cross-Selling Strategies for Boosting Sales

Cross-selling is a method of sales in which companies encourage their customers to purchase additional products or services related to their initial purchase or sell a different product or service to existing clients.

How can Telecalling Help you Grow your Business?

Telecalling has witnessed massive growth in recent years. Businesses have now figured out the strategic way to harness telecalling to boost their sales, acquire new customers and improve profitability.

Call Center Dialers: Types, Benefits & Used Cases

Call center dialers are automated systems for outbound calls and they help in optimizing agent efficiency and improving call outreach in customer service and sales operations.

Looking For BPO in Noida | BPO Services in Noida

Elevate your business with BPO companies in Noida offering unparalleled telecalling services. Discover the difference with technology solutions, omnichannel outreach, and scalable options.

BPO Vs KPO | Difference between BPO and KPO

Discover the Key Differences between BPO and KPO and How They can Benefit your Business.

Healthcare Call Center Services

A healthcare call center focuses on various activities ranging from patient communication to appointment scheduling and enhancing patient-centerd care. Let’s discover their vital roles in modern healthcare.

Hire Best Contact Center as a Service (CCaaS)

Contact Center as a Service assists businesses in increasing their productivity by streamlining customer interactions. Let's discover more about CCaaS.

What is a Call Center? Working, Software and Technologies

A call center consists of customer service experts and agents responsible for handling calls via phone systems. Discover everything about call centers in this comprehensive guide

The Ultimate Guide to Becoming a Telesales Executive

Let’s dive into the world of Telesales Executives and understand everything starting from their roles and responsibilities to the challenges face in their day-to-day work.

Top Call Center Skills Every Agent Needs to Succeed

Discover the critical call center skills that every agent should possess to excel in customer service and boost customer satisfaction.

How to Become Call Center Agent? | Duties and Skills Required

In this page, let's delve into the concept of a call center agent, the extensive range of duties associated with the role, and the essential skills necessary to excel in this position.

Call Center Outsourcing Company in India

Call center outsourcing is when a company hands over its customer support operations to an external call center. Let an External Call Center Manage Your Calls, Surveys, and More for Your Business.

Call Center Services | Best Call Center Services Provider

This blog will teach you everything you need to know about the power of Call Center Services and how they can transform your business.

Call Center Staffing: Determining Ideal Agent Count

Learn about call center staffing and how to calculate the staff requirement. Get to know about its various staffing models, benefits, and KPIs.

How to Improve Call Center Customer Service

Discover the importance of customer service in call centers and how it can be improved with these 5 effective strategies.

Redefining Customer Trust and Boosting E-commerce Sales Through Assisted Buying

Explore how SquadStack empowers sales with technology to enhance telecalling-led inside sales, build trust, and provide valuable insights through AI-powered call analysis. Learn how screen-sharing revolutionizes the sales process for virtual interactions.

Inbound Call Centers: Benefits, Challenges, and Strategies

Explore the world of Inbound call centers and learn their benefits, challenges, and top strategies. An Inbound call center is a specialized call center that primarily handles incoming calls.

Outbound Call Centers: Services, Importance And Careers

Explore the world of outbound call centers, their significance, and the career opportunities they offer. Learn how these services can make a difference.

Hiring Call Center for Business | Best Call center to Hire

Discover the process for hiring a call centre for your business growth effectively. Uncover insights into hiring call center costs and India's top company.

Call Center Script: A Step-By-Step Guide

Learn how to design an effective call center script in our comprehensive guide. Streamline interactions and address queries using proven call center scripting strategies.

What is Interactive Voice Response (IVR)?

Learn about what is IVR (Interactive Voice Response) in call centers. Find how IVR systems streamline customer interactions and improve efficiency.

Call Center CRM Customer Relationship Management Software

Discover all you need to know about call center CRM in this comprehensive guide. Get insights into the best CRM solutions for call centers.

Best Cloud Call Center Software Solutions

A cloud contact center, is a customer service and communication solution that operates in the Internet. Check the page below to set up your call center with SquadStack.

Exploring Advanced Call Center Technologies

Discover advanced call center technologies on the page below. Know their benefits and see how they can enhance customer satisfaction and streamline your operations.

Next-Gen Lead Outreach: SquadStack's Intelligent Telecalling Partner App

Learn all about SquadStack's newly launched telecalling partner app for both mobile and web. The all-new agent interface is equipped with AI-enabled features to ensure higher efficiency and performance.

Mastering Call Center Productivity for Business Growth

Learn what call center productivity means and how to measure and boost it for profitability. Motivate your team with our performance review template.

Inbound vs Outbound Call Centres: Differences

Explore how is an inbound call center different from an outbound call center. Learn about the two types of call centers, their meaning, and their types, and boost your business growth.

Best Outbound Calling Strategy for Businesses

Understand what are outbound calls in the article. Check effective steps in Outbound Call Process and how does it differ from the Inbound calling process.

Shrinkage in BPO Call Centre: Formula, Types, and Calculation

Check BPO Call Center Shrinkage minimization ways. Also, study BPO Shrinkage types, calculations, and formulas covered in our latest article.

Inbound Call Strategies for Customer Engagement

Learn everything about Inbound calls and Inbound call centers. Discover effective inbound call strategies for improving customer satisfaction and boosting sales.

Everything about BPO Voice Process and Non-Voice Process

The ultimate guide to BPO voice process and non-voice process. Get a clear picture of the job description and interview quetions for a career in BPO.

Choosing the Right Customer Service BPO Provider

what is customer service in bpo? Introspect the factors considered while deciding if a BPO has best customer service, and effective BPO customer service strategies.

Attrition Rate Formula in BPO & Call centers | How to Calculate

This article provides a step-by-step guide for calculating attrition rate, a key metric for measuring the success of a business. Check attrition rate formula, its types and factors responsible for attrition in BPO.

India's Telecalling Revolution: SquadStack's AI-Led Tech Creates Vast Work Opportunities

The Difference Between BPO and Call Center: Simplified and Explained

Difference Between BPO and Call Center: BPO and Call Center are often used interchangeably. Discover the true differences between a BPO and a call center to use them for your business growth.

What are Quality Parameters in BPO: A Complete Guide

Learn about the essential quality parameters in BPO and how they impact business success. Enhance your knowledge about call quality parameters and KPIS of quality analyst in BPO.

What is Sales in BPO? 7 Sales Process Steps For Best Results

Find the answer to the question What is sales in BPO?'. AIso learn the 7 Steps in the Sales Process in BPO.

Team Leader in BPO: KRAs, Responsibilities and Job Description

In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).

10 Roles and Responsibilities of Customer Care Executive in a BPO

This post explains what it means to be a Customer Service Associate. Find out the roles and responsibilities of a Customer Care Executive in a BPO.

What is Average Handle Time (AHT) | Calculation & Tips to Reduce

On this page check what is average handle time. Learn how AHT can help your business, check why average handle time is important, how to calculate it and tips to lower AHT.

What is Business Process Outsourcing? | BPO Services

BPO services refer to the practice of contracting out specific business functions to external service providers. Check every small detail about Business Process Outsourcing through this guide.

Advantages and Disadvantages of BPO Unraveled

Is BPO a boon or bane for businesses? Let us find out and understand the meaning, advantages and disadvantages of BPO.

Difference Between BPO and BPM as Outsourcing Partner

It is important to know the difference between BPO and BPM when looking for an outsourcing partner. Check all key and basic differences of BPO VS BPM

Customer Satisfaction: Meaning, Importance & How To Boost It

Understand the meaning and importance of Customer Satisfaction (CSAT). Learn how to satisfy customers and develop a strong relationship with them.

What is Collection Process In BPO? | Hire Collection Agents

Read this article to learn what is collection process in BPO and what are its key performance indicators.

What is Quality in BPO? | Role of Quality Analyst

What is Quality in BPO (Business Process Outsourcing)? Quality in BPO means providing exceptional service that exceeds clients' expectations. Quality assurance QA process of a BPO.

Top 5 Current Fintech Trends [2022 - 2025]

Fintech is proliferating. Check out the hottest fintech trends from 2022 to 2025, the evolution of the fintech industry, and what the future holds.

What is Telecalling? | Telecalling Software For Business

Telecalling is the process through which businesses reach out to their customers using telephonic devices or telecalling software to promote a product or service, generate leads, or facilitate sales.

Understanding the Quality AI at SquadStack

Quality assurance is a critical element for any business. Learn more about SquadStack's AI-powered continuous quality monitoring process.

Your In-house Telecalling Team Isn’t Enough. Here’s What You Need!

An in-house telecalling team comes with its own challenges and here's what you can do.

Lead Qualification Made Easy With SquadStack

Learn how SquadStack can save you time and money through lead qualification and help your sales team work on high-intent leads that matter.

Importance of Telecalling for Your E-commerce Business

Don't know how you can boost your business? Tired of not seeing enough positive results through your outreach channels? Learn how telecalling can transform your e-commerce revenue by getting higher lead conversions and repeat customers!

How to Write a Perfect Telecalling Script

Boost your telecalling success with professionally crafted telecalling scripts. Enhance customer interactions, generate leads, and close deals with these effective scripts designed for Real Estate, Sales, and call centre.

Turn Logistics into a Revenue Center for your E-Commerce Business

In this webinar, learn about how logistics can transform into a high ROI center for your business, turning your brand into a revenue-generating beast.

How to Increase Your Sales Team Productivity

Keeping a sales team motivated and productive can be challenging. Here are some ways to increase your sales team's productivity, with a focus on telesales, as specific strategies work best for this type of selling.

How Telesales Can Transform Your Lending Business

Calling still is one of the most popular forms of communication in sales. Learn how it can help transform your lending business!

SquadStack Live on CNBC TV18

Our Co-Founder & CEO, Apurv Agrawal spoke to CNBC TV18 on Startup Street about how SquadStack is revolutionising the telesales industry, and our future plans with the recent Series-B fundraise.

SquadStack Raises ₹140 Cr in Series B Funding

SaaS-Enabled Talent Marketplace for Sales, SquadStack, bags ₹140 Cr in Series B round to create more remote jobs for skilled individuals.

How Our Product Enables Sales Experts to Be More Productive

A sales team effectively bridges the gap between a customer and your business. A tech-powered and data-driven sales outsourcing platform can empower you to maximize your sales productivity. 

Avoid a Leaky Sales Funnel by Leveraging Humans & Conversational AI

Co-Founders of Exotel, Cogno AI, and SquadStack discuss the importance of leveraging humans and AI in a webinar to fix sales funnel leaks.

SquadStack VS. Your Traditional BPO

Learn how SquadStack is different from a traditional BPO.

SquadStack vs. In-House: What Makes SquadStack Different?

Learn how SquadStack is different from your in-house telecalling team!

Increase E-commerce Sales With Humans And Technology

Tata CLiQ's Chief Business Officer joins SquadStack webinar on the collaborative importance of using humans and technology to drive e-commerce sales.

How to Spot Early Signs That Your Sales Rep’s Pipeline is at Risk

Identify and manage risk in your sales pipeline. Read more to learn coaching best practices on helping your team close deals effectively.

How to Convert Data Into Decisions to Boost Sales

Anand Biswas, SME-Director, Delhivery, joins SquadStack in its first-ever webinar about the importance of data-driven decisions to boost sales.

6 Ways to Boost Your Lead Conversions

Learn how to boost your conversation rates through these important ways.

One-on-One Meeting for Sales: Everything You Should Know

Get to know the meaning and benefits of a one-on-one meeting for sales. Also learn to conduct effective one-on-one meetings to boost your sales.

Sales Accountability: Meaning, Importance, and Tips

Learn what Sales Accountability is and why it is needed. Also discover tips to increase accountability in sales and improve your sales department.