Boosting Productivity in Remote Telesales: Best Practices and Tools

The future of telesales will be a hybrid between AI-powered precisions and automation, and human expertise. This integration has a better chance of achieving its full potential when leveraged in a remote telesales setup. 

Remote telesales offer flexibility, cost savings, and access to a global talent pool. Companies like Bajaj Finserv, Paisabazaar, AngelOne, TCS, and Salesforce are already reaping the benefits of remote sales teams. 

However, the biggest concern for businesses is productivity. Contrary to popular belief, remote work can enhance productivity by offering workers more focused time and reducing the distractions of a traditional contact center.

Challenges in Remote Telesales

Telesales is crucial for driving sales and conversions through direct customer interactions. However, remote telesales comes with its own set of pros and cons.  Here’s a list of concerns that commonly plague businesses when considering remote telesales.

• Remote work can lead to irregular working hours and decreased productivity due to distractions and a lack of structured routines.
• Poor internet connections and software glitches can disrupt operations.
• Lack of motivation to attend remote training sessions can lead to knowledge gaps and hinder performance.
• Ensuring call quality and performance in a remote setup is challenging.
• Remote operations pose data security risks, especially for smaller BPOs.

Productivity is a Mindset Problem

One of the biggest hurdles in remote telesales is the mindset around productivity. 

Most businesses believe that productivity can only be maintained in a traditional office setting. While this may be true for some highly collaborative roles, a telesales agent can perform their best work in a remote setting if they have access to all the right resources. 

Numerous studies and testimonials indicate that remote work can boost productivity. Businesses need to break this mindset and be prepared with the right tools and strategies to increase productivity in remote telesales.

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Foolproof Methods to Guarantee Productivity in Remote Models

Setting Up for Success

A successful remote telesales setup begins with a comprehensive onboarding process. 

• Keep the team updated on best practices and new sales techniques through regular training sessions.
• Set clear, achievable goals and key performance indicators (KPIs) to guide performance and provide actionable feedback.
• Move to an end-to-end system-driven process for hiring, training, onboarding, and telecalling. This reduces manual updates, ensures easy tracking, and provides visibility.

Learn more about SquadStack’s system-driven approach to boost productivity in remote telesales setup.

Strong Remote Team Culture

Building a strong remote team culture is crucial for maintaining productivity. From regular communication to data-driven feedback, it is important to ensure visibility at every step of the process.

• Maintain regular communication through virtual meetings, check-ins, and updates.
• Track productivity and performance based on the identified KPIs and conduct regular performance reviews to assess progress and provide feedback.
• Use data to gain insights into productivity trends and areas for improvement and create a continuous feedback loop.

Rewards, Recognition, and Community Building

The biggest drop in productivity occurs due to a lack of motivation and peer communication. Fostering a sense of community among remote telesales agents through virtual team-building activities and creating a platform for peer communication can have the biggest impact on motivation. 

Additionally, telesales professionals thrive in healthy competition, and implementing recognition programs to reward good performance and milestone achievements can significantly boost productivity.

How SquadStack Leverages Advanced Performance Tracking to Boost Productivity in Remote Telesales

One of the key elements in boosting productivity in remote telesales is the use of advanced performance tracking systems. SquadStack's approach to floor management exemplifies this strategy.

• Utilizing persona-based hiring and voice tests with objective frameworks ensures the right candidates are selected.
• Continuous training programs using AI-based knowledge extraction, learning apps, and practice playgrounds help keep the team updated.
• System-driven triggers and alerts via dashboards and emails keep track of agent performance. This includes daily KPI tracking and real-time updates using tools like Metabase.
• Conducting weekly Monday Actioning sessions to review performance data and take necessary actions helps ensure continuous improvement.

Read more on best practices to drive improved call quality for remote telesales agents.

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Transitioning to a remote telesales model offers numerous benefits, including flexibility, cost savings, and access to a global talent pool. The future of sales is hybrid, and businesses need to be future-ready to thrive in this evolving landscape. 

SquadStack's system-driven approach eliminates barriers to the adoption of remote telesales. We streamline the entire agent lifecycle and daily tasks by integrating meticulous screening, extensive training, onboarding, seamless customer calling, outreach, and community experience into a mobile and web application. This innovation addresses the primary pain point for agents: end-to-end tech adoption within a system-driven telecaller journey.

The app is designed to motivate agents to complete more tasks efficiently in less time. It is a comprehensive resource for everything related to their leads and the questions they need to answer. The app meaningfully guides agents through objection handling, providing easy access to all necessary information via a robust search functionality. This leads to a better in-app experience, faster response times, improved customer experience, and higher conversions and connectivity.

Curious to know more about how SquadStack can transform your telesales? Book a demo.