July 25, 2023
8 Minutes
In a world divided between AI and its far-reaching consequences on the job market, SquadStack is using AI to upgrade the telesales workforce and how they function. Enabling them to work from anywhere, anytime, SquadStack uses AI to enrich the agent experience by bringing work opportunities to thousands of job-seeking Indians.
A recent article published in The Times of India featuring SquadStack, co-founded by Apurv Agrawal, Kanika Jain, Vikas Gulati, and Rishabh Ladha, highlights how our groundbreaking work is leading the way in transforming the telecalling industry driven by AI technology. By harnessing the power of AI, SquadStack is redefining the telecalling industry and enabling thousands of telecallers to define success on their own terms. Our unique combination of an AI-first approach upheld by a robust tech stack is carving the path for a future where innovation and empowerment go hand in hand.
SquadStack embraces a decentralized workforce and welcomes talent from all walks of life. Equipped with only a smartphone and an internet connection, determined women like Priya Bhasin and Pooja Gupta have discovered a newfound purpose. SquadStack currently deploys over 10,000 telecallers, comprising an impressive 70% female workforce.
SquadStack's brilliance lies not only in its inclusive work opportunities but also in its approach to telesales. An industry that has remained stagnant in terms of innovation and change for the past 30 years is now seeing an innovative blend of AI and human intelligence emerge.
At SquadStack, something magical happens when humans and AI come together. It's like a symphony, where AI brings power and data expertise while humans bring creativity, empathy, and critical thinking skills. This combination creates an ecosystem that enhances efficiency and eventually contributes to the tremendous success of our customers. Through meaningful connections with customers and engaging sales pitches that lead to conversations, telecallers captivate attention.
SquadStack ensures that sales telecallers remain our priority by building sophisticated recruitment processes, training programs, and performance assessments that transform them into true heroes by harnessing AI and data analytics.
All of AI's current abilities, including ML and NLP, lead us toward better-equipped telesales agents who will drive ambitious sales targets and provide superior customer experiences for companies. Let’s see how SquadStack has integrated AI into current processes to create greater opportunities for telecallers in India.
Integrating AI in a call center might seem counterintuitive, but not if you know how to use it to your advantage. AI's biggest advantage to any call center is the freedom to automate routine tasks and help telesales agents focus on complex customer queries that require a nuanced response.
Using Natural language processing(NLP) to analyze customer sentiment, tone, cues, and language patterns will give sales agents an edge in dealing with issues proactively. This will result in reduced escalations, modified responses, and an overall positive customer experience.
AI also proves to be a great call-quality partner because it can analyze enormous amounts of data. For example, SquadStack’s QualityAI can accurately transcribe customer calls to generate valuable insights that can further help develop better agent scripts and coaching practices.
All of AI's current abilities, including ML and NLP, lead us toward better-equipped telesales agents who will drive ambitious sales targets and provide superior customer experiences for companies. Let’s see how SquadStack has integrated AI into current processes to create greater opportunities for telecallers in India.
Imagine a suit like Ironman’s, instead designed for agents and packed with powerful AI features. This incredible suit equips them with conversational skills and supercharged productivity. We boldly embrace the concept of the “Iron Man Theory,” which steps into the realm of AI with a drive for experimentation (and indeed experiencing its fair share of audacious trial and error).
At our core, we firmly believe that the seamless fusion of AI and ML expertise can empower individuals to be superhumans, just like Iron Man, and unlock their hidden capabilities in the world of sales telecalling.
In the published article, our CEO, Apurv Agrawal, eloquently expresses that AI's purpose is not to replace humans but to enhance its abilities and cross-functional relationship with humans. Even when SquadStack automated some roles back in the day, our AI-driven approach helped us offer more opportunities to people who need them. The real genius lies in identifying which tasks best suit automation while preserving the human essence in crucial areas such as sales and customer interactions.
For Pooja Gupta, SquadStack became her gateway to a better living. In 2018, without a laptop, Pooja seized the opportunity presented by SquadStack’s simplicity. All she needed was a phone and an internet connection to embark on her journey.
However, it goes beyond creating career opportunities; it's about supporting the journey of empowerment of thousands of passionate individuals with flexible schedules who want to cater to their diverse responsibilities. With SquadStack, working hours are no longer chains but a blank canvas for people to paint their professional and personal aspirations.
SquadStack's journey is filled with optimism and continuous transformation, which is already redefining the hiring landscape of India, including the hidden talent pool we have seen from tier 2 & tier 3 cities. For us, it demonstrates that when AI and human creativity blend in, it revolutionizes how telecalling performs and redefines the possibilities for sales telecallers - a truly inspiring story that deserves to be shared!
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AI telecalling uses artificial intelligence technologies like NLP and machine learning to automate and enhance telecalling processes, making them more efficient and effective than traditional methods.
No, AI telecalling is designed to augment human capabilities, not replace them. It enhances human skills by automating routine tasks and providing support through data analysis, leaving the nuanced customer interactions to skilled telecallers.
SquadStack’s AI-led platform has enabled thousands of women from tier 2 and tier 3 cities to join the workforce with a smartphone and internet connection, offering them flexible work opportunities and career growth.
The “Iron Man Theory” represents SquadStack’s vision of merging AI with human skills, creating a powerful synergy that enhances telecallers' abilities, much like how Iron Man’s suit amplifies his powers.
SquadStack’s AI technology, including QualityAI, analyzes call data to provide insights. This helps refine scripts, improve training, and enhance overall call quality, ensuring better customer interactions.
