Empower your sales team and expand your outreach using outbound calling software. Explore how SquadStack can elevate your business’s performance.
Outbound calling software, or dialer software, is a specialized tool to automate and streamline large volumes of outgoing calls. The sales, marketing, and customer service teams of the outbound call centers and businesses use it to monitor and empower their outgoing campaigns effectively.
The software's advanced features, such as automated dialing, call scripting, and call recording, enable businesses to increase efficiency. Unlike manual dialing, outbound calling software equips the agents with the appropriate tools that maximize agent productivity and result in improved customer satisfaction (CSAT) as well as conversion rates.
Scope
Solutions
Skills Required
Average Handling Time
Key Performance Indicators (KPIs)
Define
The call center agents receive incoming calls from customers.
Distinction
Services related to customer inquiries, technical and customer support are provided.
Example
Inbound calling services require the agents to have problem-solving, listening, and empathy skills.
Example
Longer average handling times due to the complexity of customer issues.
Example
The services focus on KPIs such as average handling time, first call resolution, and customer satisfaction scores.
Define
The call is initiated by the call center agents to reach out to potential customers.
Distinction
Calls are made with the purpose of selling products or services, generating leads, and conducting market research
Example
The agents must be great storytellers. They must possess sales and negotiation skills, too.
Example
It has a shorter handling time as the agents have to follow predefined scripts or objectives.
Example
The outbound call center services measure their success based on metrics like lead conversion rates and connected rates.
The first step involves importing the contacts of the potential leads or existing customers into the outbound calling software.
Once the contacts are imported, the software automatically initiates the dialing process and connects the answered calls to the available agent.
The software displays the journey of the connected contact on the agent’s screen. The information assists them in providing personalized information.
The software records or updates the customer details and outcomes after the call ends. The outbound calling software reminds and notifies the agent about the follow-up calls, if any.
The system-driven dialer facility eliminates idle time and enhances agent productivity by automatically initiating the next call once the agent is available.
The 10k+ telecallers at SquadStack are screened and trained through telecalling assessments and multiple training videos. We provide campaign-based training to each caller.
Our lead matching engine ensures that the calls or tasks are assigned to appropriate agents with relevant skills and expertise. This boosts the first call resolution rate.
Our partners can have a comprehensive overview of their campaign’s performance with weekly and monthly trends. They can have real-time visibility over outreach metrics like connectivity, TAT, connect to convert % and more, which helps them make data-driven decisions.
SquadStack offers complete transparency by making the call recordings easily accessible to our partners. Our AI-powered call quality analysis provides valuable insights into the quality of the campaign through our dashboard.
You can easily integrate SquadStack with any standard CRM system such as Salesforce, Freshsales, etc. Additionally, we provide custom in-house CRM integrations.
Our customizable omnichannel cadence nudges the leads throughout the funnel. We use various touchpoints like calls, SMS, IVR, WhatsApp, and emails for maximum lead connectivity and conversion.
Our system checker inspects duplicate numbers and controls spamming DND numbers to make sure we follow the calling regulations.
SquadStack’s guided calling app offers scripts, FAQs, and battle cards. Our in-app script translation feature allows the telecaller to switch between languages to provide a personalized customer experience. .
