SquadStack VS. Your Traditional BPO

Learn how SquadStack is different from a traditional BPO.

March 24, 2022


5 Minutes

Writer at SquadStack - Ura Verma

Writer at SquadStack - Ura Verma

SquadStack VS. Your Traditional BPO


SquadStack is not like your traditional BPO.

Outsourcing to a traditional BPO can be a good way to boost your business. But, trusting an outsourcing company with something that directly impacts your revenue can be challenging.

Let’s face it; outsourcing can be tedious if not done right. You can be prone to data breaches, communication and transparency issues with no control over campaigns, and the worst - poorly trained telecallers causing bad customer experience. This can lead to low conversion rates and a bad reputation.

Outsourcing Partner Image

But if done right, telecalling can significantly boost your business. A good outsourcing company lifts the weight off your shoulders and tackles your challenges.

  • Hiring, training, and managing expert telecallers.
  • Lack of flexibility to scale up or down.
  • Having accountability systems for optimum performance.
  • Creating visibility through dashboards with all key metrics.  
  • End-to-end campaign management and operations.  
  • Constant support from the outsourcing team; real people working behind the scenes to boost your campaign.

This is where SquadStack comes in.

We have everything you need to get your outsourcing right- 

  • An analytics dashboard with essential metrics, so you have visibility and control over your campaign.
  • Flexibility to scale up or down.
  • Automated follow-ups and omnichannel outreach, making sure that you reach all your leads without spamming them.
  • A team of trainers, analysts, data scientists, and quality assurance making optimizations to your campaign to continuously improve conversions.

All this, and so much more! 

Here’s a table to help you quickly learn about how SquadStack can transform your business.

SquadStack Traditional BPO
100% agent productivity: Get complete agent productivity with the help of our guided app Agents compromising and calling for fewer hours than expected and only ~65% productive time utilization
Usage-based Pricing: Pay only for productive connected minutes You pay a fixed cost per month/campaign regardless of productivity and connectivity
Flexibility: Scale up or down as per your business needs High CAC due to no flexibility to scale up or down based on variable lead volume
Improved Connectivity: Omnichannel outreach with weekend and after-hours coverage (9 AM to 9 PM) Low omnichannel outreach and fixed working hours leading to poor coverage
Transparency & Insights: Access to in-depth reporting, custom dashboards, actionable insights, and 100% call recordings of your campaigns No real-time visibility, analytics, and customer insights to improve your product/service
Quality Checks and Brand Protection: Best-in-class human and AI-driven quality monitoring with tech-driven process compliance to avoid spam and fraudulent activity. No standardized quality checks leading to high spam rates, irregular follow-ups, and high fraudulent activities
Agent Accountability: 100% agent accountability with Systematic and tech-driven processes make sure none of your leads go untouched Agents cherry-pick leads & follow-ups are broken due to low agent accountability or bandwidth
Data Security: Enterprise-grade data security measures and encryption across every layer No spam checks and security measures to keep your data safe

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Learn how SquadStack helped Delhivery streamline and improve their operations across multiple use cases - Check out the story!







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