SquadStack VS. Your Traditional BPO

SquadStack is not like your traditional BPO.

Outsourcing to a traditional BPO can be a good way to boost your business. But, trusting an outsourcing company with something that directly impacts your revenue can be challenging.

Let’s face it; outsourcing can be tedious if not done right. You can be prone to data breaches, communication and transparency issues with no control over campaigns, and the worst - poorly trained telecallers causing bad customer experience. This can lead to low conversion rates and a bad reputation.

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But if done right, telecalling can significantly boost your business. A good outsourcing company lifts the weight off your shoulders and tackles your challenges.

Hiring, training, and managing expert telecallers.
Lack of flexibility to scale up or down.
Having accountability systems for optimum performance.
Creating visibility through dashboards with all key metrics.
End-to-end campaign management and operations.
Constant support from the outsourcing team; real people working behind the scenes to boost your campaign.

This is where SquadStack comes in.

We have everything you need to get your outsourcing right-

An analytics dashboard with essential metrics, so you have visibility and control over your campaign.
Flexibility to scale up or down.
Automated follow-ups and omnichannel outreach, making sure that you reach all your leads without spamming them.
A team of trainers, analysts, data scientists, and quality assurance making optimizations to your campaign to continuously improve conversions.

All this, and so much more!

Here’s a table to help you quickly learn about how SquadStack can transform your business.

SquadStack	Traditional BPO
100% agent productivity: Get complete agent productivity with the help of our guided app	Agents compromising and calling for fewer hours than expected and only ~65% productive time utilization
Usage-based Pricing: Pay only for productive connected minutes	You pay a fixed cost per month/campaign regardless of productivity and connectivity
Flexibility: Scale up or down as per your business needs	High CAC due to no flexibility to scale up or down based on variable lead volume
Improved Connectivity: Omnichannel outreach with weekend and after-hours coverage (9 AM to 9 PM)	Low omnichannel outreach and fixed working hours leading to poor coverage
Transparency & Insights: Access to in-depth reporting, custom dashboards, actionable insights, and 100% call recordings of your campaigns	No real-time visibility, analytics, and customer insights to improve your product/service
Quality Checks and Brand Protection: Best-in-class human and AI-driven quality monitoring with tech-driven process compliance to avoid spam and fraudulent activity.	No standardized quality checks leading to high spam rates, irregular follow-ups, and high fraudulent activities
Agent Accountability: 100% agent accountability with Systematic and tech-driven processes make sure none of your leads go untouched	Agents cherry-pick leads & follow-ups are broken due to low agent accountability or bandwidth
Data Security: Enterprise-grade data security measures and encryption across every layer	No spam checks and security measures to keep your data safe