Community Manager

iconDelhi NCR, Bengaluru, IN iconRemote OK iconFull-Time

About SquadStack

At SquadStack, we believe that a synchronous combination of Humans + AI is the future of work. We leverage technology to build sales-acceleration solutions for consumer companies across the globe.

 

Our Products: Auctm, SquadIQ, ClassifyIt.

 

We believe that longer-term, people >> product & profits and prioritize culture over everything else.

 

We are looking for individuals with the right mix of hunger, passion, and cultural-fit to help us realize our vision of ‘re-imagining how work gets done’ while building a people-first organization.

 

We are a 150-people team and have raised ~$7.5M. We’re in a high growth phase – to exponentially grow culture, team, products and revenue – in the next few quarters.

 

If you’re excited by this, come build SquadStack with us.

Job Description

We're in a high growth phase - to exponentially grow culture, team, products, supply, and revenue - in the next few quarters.

If you're excited by the prospect of using technology to transform the lives of stay at home moms or students by empowering them to become financially independent, come build SquadStack with us!


We are looking for an entrepreneurial candidate who will be responsible for building and maintaining a brand's community & workforce -- both online and offline. You work closely with Supply, Marketing, Product, and Success teams leading day-to-day operations of the community. From assisting with acquisition initiatives to grow a high-quality workforce exponentially to engaging & managing all sorts of communication with/ for our workforce on various outlets like social media, online forums, etc. and devising onboarding plans, and supporting existing & new workforce. 


Simply said, you act as the voice, tone, and moderator of the SquadIQ through community support, content distribution, and digital engagement. The role requires a highly resourceful individual with strong communication, interpersonal skills, problem-solving & project management skills.

About SquadIQ

SquadIQ is a ‘Future of Work‘  software company that combines distributed workforce and decision science in one powerful platform to help consumer companies increase lead outreach and engagement to increase sales conversions along with accuracy, flexibility, and quality.

We drive 2-5x increase in revenue opportunities and more ROI vs. in-house or outsourced teams. Upstox, Tata Cliq, Zomato, Myntra, Nestaway, Delhivery, 91springboard, EarlySalary, Upgrad, etc. are some of the startups that leverage SquadIQ to boost their conversion rate.

We have grown 3X in the last 12 months. As the pandemic has accelerated the shift towards distributed workforces and remote-first technology to solve sales and fulfilment digitally. To learn more check out how we are responding to the COVID crisis.


We have an active community of 5000+ stay at home moms who have been the perfect partner in our journey. Our on-demand workforce of callers (industry ready, pre-trained, cloud-based agents) reaches out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for our customers extremely streamlined and predictable.

Responsibilities

  • Be a passionate advocate for all members of SquadIQ community and listen attentively to their feedback, so we can positively influence how we interact with them and provide actionable insight to the internal team.
  • Manage all forms of communication on social media (Whatsapp, Facebook, etc.) & other relevant sites and actively participate in discussions across communities, social networks & blogs.
    • Create engaging text, image, and video content for social media accounts.
    • Moderate groups & interact with the community to increase positive engagement.
    • Case manage and resolve complex user support queries.
  • Assist with acquisition strategies & initiatives to help grow a high-quality workforce exponentially.
    • Explore new community friendly platforms to facilitate the expansion.
    • Explore channel partnerships & lead those discussions.
  • Drive adoption, engagement, and success for the community by managing programs (contests, webinars, giveaways, etc.) and devising exceptional onboarding processes.
    • Build, lead and maintain a roadmap of community projects and initiatives.
    • Manage polls/surveys to measure community member experience and sentiment.
  • Create, configure and manage community pages, including writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.

Requirements

(S)he has ~1+ yrs of work experience in a role that has required her to develop strong communication skills, interpersonal skills, and problem solving skills. She loves to interact with users/ people and is obsessive about community-building, user experience and helping others. She has had diverse and unique experiences and perspectives throughout her life, including school and undergrad days.

Currently working in a super high-talent density environment like a top consultancy firm, start-up. She is someone who loves driving change & truly believes in creating an impact in thousands of lives (users).


Additionally, she is familiar with basic web analytics (Google Analytics), SEO, and social media channels + marketing tools. Furthermore, she can create designs using Sketch/ Figma/ Adobe Illustrator. She demonstrated data/analytics experience -- excel proficiency and basic SQL.


Traits & culture: Entrepreneurial & willing to go the extra mile. Manager of one. You can read more about our values and culture at https://www.squadstack.com/culture/

Logistics

  • Compensation: Competitive
  • Location: We are fully remote till June 2021, but we do have our office open in Noida in case you want to work from the office you are free to do :)
    • We will update you about our plan post in June 2021, as soon we make a decision on that front, but there would be a minimum of a 2-month window provided to help everyone on the team plan their travels to move back to the office.
  • Joining Date: Asap

Why should you consider us seriously?

  • We believe that longer-term, people >> product & profits and prioritize culture over everything else. Check out http://bit.ly/culture-deck-squad. See Glassdoor reviews.
  • We have an audacious vision of reimagining how work gets done! We’re one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long-term valuable business rather than a short-term acquisition play!
  • We have plans to grow 10x in the next 1.5 years.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
  • Our platform empowers stay-at-home mothers, and grey collared workers as a stable source of income across India and the US. For us, this is truly impactful. Every day, we see success stories such as - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision!
  • Other benefits
    • All meals are on the house :)
    • Health Insurance!
    • Unlimited vacation policy, which means you are not entitled to a specific number of leaves per year. You can take time off from work according to what suits you the best. Needless to say, the system works on trust and we expect you to make fair decisions based on the team's needs.  

This is just the beginning and we're here to change the world. :)