Business Operations Analyst

iconRemote iconRemote OK iconFull-Time

About SquadStack

At SquadStack, we believe that a synchronous combination of Humans + AI is the future of work. We leverage technology to build sales-acceleration solutions for consumer companies across the globe.


Our Vision: Access to skilled work, for anyone, anywhere.


With our product SquadIQ: We are building an AI-driven Talent Marketplace for Inside Sales. We match India’s best sales talent & top consumer brands, to drive more conversions, leveraging our A.I.-driven remote sales platform.


We believe that longer-term, people >> product & profits and prioritize culture over everything else. We are looking for individuals with the right mix of hunger, passion, and cultural-fit to help us realize our vision of ‘re-imagining how work gets done’ while building a people-first organization.


We are a 150-people team, have raised ~$7.5M, and grown 10X in the last 18 months. We’re in a high growth phase – to exponentially grow culture, team, products, and revenue – in the next few quarters.

 

If you’re excited by this, come build SquadStack with us.

Job Description

We’re looking for entrepreneurial people with the right mix of hunger, experience, and cultural fit to help us realize our vision of ‘reimagining how work gets done’.

About SquadIQ

SquadIQ is a ‘Future of Work‘ software company that combines distributed workforce and decision science in one powerful platform to help consumer companies increase lead outreach and engagement to increase sales conversions along with accuracy, flexibility, and quality.

We drive a 2-5x increase in revenue opportunities and more ROI vs. in-house or outsourced teams. Upstox, Tata Cliq, Zomato, Myntra, Nestaway, Delhivery, 91springboard, EarlySalary, Upgrad, etc. are some of the startups that leverage SquadIQ to boost their conversion rate.

We have grown 3X in the last 12 months. As the pandemic has accelerated the shift towards distributed workforces and remote-first technology to solve sales and fulfilment digitally. To learn more check out how we are responding to the COVID crisis.

We have an active community of 5000+ stay-at-home moms who have been the perfect partner in our journey. Our on-demand workforce of callers (industry-ready, pre-trained, cloud-based agents) reaches out to prospective inbound leads within a matter of minutes, and effectively nurture and qualifies them for sales teams, making sales for our customers extremely streamlined and predictable.

Core Responsibilities: 

Operations are the linchpin of the wheel that is Auctm. You will be owning the entire implementation + engagement operations for your client by coordinating with different teams. You will help in driving maximum results for your clients and achieve company goals.  Opportunities to strategize and solve new challenges will be aplenty.

Operational Skills:

  • You’ll be directly responsible for setting up and onboarding new accounts on Auctm.
  • Assist client’s team and other internal teams. You will be assisting the CS team to make sure all the SLA’s are delivered.

Analytical Skills:

  • End to end Key Metrics tracking. You’ll have to fall in love with SLAs & KPIs for the accounts you lead.
  • Analysts must look at the numbers, trends, and data and take appropriate actions based on the findings.
  • You will also work closely with the Data/ Business Analyst team to find insights.

Communication Skills:

  • Communication will be at the heart of your role. 
  • You'll be communicating/ collaborating with your client and Internal teams.
  • Coordinate with the sales and CS team to provide support to businesses and interface with clients.

Requirements:

  • You love great processes and got so excited after reading this that you decided to buy this in the future.
  • You consider yourself a pro on spreadsheets and already know/plan to learn SQL in the near future. 
  • You went through our website & deck and got so excited about the idea that you want to interview today and join asap; possibly tomorrow ;)
  • You have done enough research on general Startup Work Culture & SquadStack Work Culture and are excited to be part of the same.
  • You are a manager of one.
  • Team Player
  • You have got 0.5 - 2 years of relevant work experience. Extra points for past startup experience

Logistics: 

  • Compensation -> 4L - 5L
  • Location: We are a remote-first/ hybrid organization inviting applicants from all over India.
  • Joining Date: Asap :)

Why should you consider us seriously?  

  • We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
  • Perks
    • Unlimited Leaves 💤
    • Freedom and Responsibility 🦅
    • Entrepreneurial Team 💪
    • Exponential Growth 📈
    • Healthcare (Physical & Mental Wellness) 😌
    • Work from Anywhere ⛰️🏖️