SquadStack Helped
Youngman India captured critical product feedback

Our customer is one of the most respected work-at-height companies in the world that has been offering high-quality work-at-height solutions for over 100 years.

They signed-up for Squadstack’s Plug-and-Play telecalling solution, to set up a telecalling campaign to capture their user’s feedback for their scaffolding rental & hire services and understand how their business process resonated with their customers.

Conducting surveys is the best way to collect valuable candid feedback from your users. But with a growing data accuracy and reporting issue in the market, trust becomes essential for outsourcing.

Reporting & Analytics
Most outsourcing companies are unable to provide actionable insights, report in-depth analytics, and capture data accurately.

Quality Monitoring
‍Companies need high-quality, trained telecallers who can be monitored constantly to ensure script compliance and smooth data capture.

One-Time Project
Hiring, training, and managing agents for a large-scale, one-time survey project was not feasible.

Trustworthy Team
Finding an outsourcing team with which they could trust their campaign — sticking to go-live dates, ensuring daily updates, quality checks, etc.

The customer chose SquadStack for their outbound calling needs, because SquadStack provides:

• A 15 mins set-up, super convenient to use plug & play product that delivers enterprise-grade telecalling for even small volume requirements (10-100 leads per day.)
• Auto-generated scripts that fit customer requirements and give results
• A large marketplace of experienced tele-callers who have worked for big brands
• End-to-end training + assessments of callers via proprietary learning management solutions
• Access to call recordings, daily reports, and AI-powered call quality audits
• All the tools + data needed to take campaign-related decisions in one place, via the SquadStack Portal

Our telecallers were able to maintain 100% script adherence while achieving a 96% on-call confidence score. 

Throughout the campaign, we were able to connect with over 70% of our customer’s leads while providing a positive experience for and increasing their potential to become re-purchasers.

The campaigns resulted in notable conversion rates of 35% which is above the typical average survey response rates of 10% to 30% received via emails, push notifications, and websites, indicating that the telecallers were able to connect with the leads and get them to share their valuable insights and feedback for the customer. 

This also allowed our customers to take into consideration their buyers’ feedback, build better relationships, and retain and expand their customer base, a must-have for any business!

‍In conclusion, Squadstack’s Plug-and-Play Solution helped the customer achieve exponential results by capturing feedback data from 35% of the clients. Our telecallers were able to accurately capture the ratings of the customers along with additional text inputs on “why” the product or service was not up to par, giving our client valuable specifications with the data they received from their customers that they could utilize in improving their products and services.