CX Leader of the Year, Squadstack!
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Looking to enhance your customer interactions? SquadStack has got you covered.We leverage the power of trained telecallers, advanced technology, and data-driven insights to deliver top-tier call center services.
SquadStack is a fully managed tech-first contact center focusing on call center services that boost conversions, reduce CAC, and improve customer experience for leading businesses.
Call center services are essential for business growth. They play a vital role in meeting customer needs and driving satisfaction. The call center services market is booming, with an estimated increase of USD 25.9 billion at a CAGR of 4.37% between 2023 and 2028. This surge highlights the increasing reliance on outsourced call center services to enhance customer support capabilities.
A Salesforce survey revealed that 61% of customers prefer speaking to a live agent, and 75% believe phone calls offer quicker support. This preference for live interaction and rapid resolution makes call centers indispensable for businesses aiming to improve customer satisfaction and loyalty.
By investing in robust call center services, businesses can meet customer expectations, resolve issues promptly, and foster long-term relationships.
Proud to be recognized as the ‘CX Leader of the Year’
We source skilled telecalling agents proficient in nine different languages. Our agents work remotely and from call centers in 10 cities to meet your telecalling needs. Each agent undergoes a detailed onboarding and training to ensure they provide top-notch call center services.
Using data from SquadStack’s advanced Automatic Speech Recognition (ASR) system, tailored for Indic languages, our team crafts customized scripts, FAQs, and a comprehensive knowledge base for our telecallers. The Agent Interface simplifies technology adoption, boosts agent productivity, and ensures smooth,system-driven outreach
With SquadStack, optimize your conversions using a customizable omnichannel workflow that enhances connectivity across WhatsApp, SMS, Email, Voice Bots, and call center services. Our system ensures leads progress smoothly through various touchpoints, providing real-time insights to refine and improve your outreach strategy.
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We sample 12% of all call recordings (with 3% done manually), compared to the industry average of 1-2%. Our in-house CallQuality AI analyzes these recordings across 23 performance parameters to enhance our call center services and ensuretop-notch quality assurance.
Get comprehensive data on your campaign's productivity and performance with customizable dashboards, detailed reports, regular ACPT analysis, and campaign insights. Our Voice of Customer feature collects and analyzes data from calls, texts, and social media to provide consumer behavior insights.
With 2K+ financial service sales experts, SquadStack offers high-quality call center services for Brokerage businesses. We open 2L+ demat accounts every month and have a proven record of increasing revenue per account.
Account Opening
Account Activation
Account Reactivation & Re-KYC
Cross-Sell
“The strength of this partnership is that we can scale up faster. I can leverage SquadStack to create different campaigns in 3-4 days, which would have happened in 3-4 weeks if done in-house.”
SquadStack is your trusted sales partner in lending. Our comprehensive solutions offer lead qualification,onboarding, and reactivation to systematic follow-ups and metric tracking.
Personal Loans
Business Loans
Credit Cards
Cross-Sell
Early Bucket Collections
Convert to EMI
Welcome Calls
“The expert callers are very efficient and follow every feedback. The custom analytical dashboard helps to see a summary of all the campaigns...”
Power your logistics and e-commerce business with SquadStack’s call center services. Prioritize customer experience and scale your business with our 10K+ telecalling agents.
Abandoned Cart or Assisted Sales
Non-Delivery Returns
Control Tower
Blue-Collar Workforce Hiring or Management
Seller Onboarding and Management
“SquadStack has helped us reduced turnaround time significantly, leading to better qualification. This, along with their focus on customer service and accessible insights helped us optimize our sales processes. ”
With 10K+ highly screened and vetted telecallers, SquadStack provides top-notch call center services for health and wellness businesses. From patient scheduling and appointment reminders to sensitive customer support, we ensure compassionate care and operational efficiency.
Lead Qualification and Appointment Booking
Abandoned Cart
Product or Subscription Sales
Feedback and Survey Calls
Early Bucket Collections
Convert to EMI
Welcome Calls
“SquadStack is offering a very unique service. We had never outsourced before or worked with remote telecallers. So, we were glad that the processes were seamless from the beginning.”
Empower your Education business with SquadStack’s call center services. With a team of over 10K highly screened telecallers, we ensure smooth operations and student satisfaction.
Lead Qualification
Account Reactivation
Upsell and Cross-sell
End-to-End Sales
Surveys
Event Registrations and Reminders
“The expert callers are very efficient and follow every feedback. The custom analytical dashboard helps to see a summary of all the campaigns...”
Pricing Models
Connectivity
Quality Assurance
Agent Performance
Hiring & Management
Product Offering
Pricing Models
Fixed cost per seat, no outcome-driven pricing
Connectivity
Low connectivity due to manual lead management
Quality Assurance
Sampling only 1-2% of call recordings for quality checks
Agent Performance
Quality checks with minimal sampling and parameters
Hiring & Management
Manual hiring and management processes, prone to biases
Product Offering
Tech is outsourced and sold individually, leading to complexity
Pricing Models
Productivity & outcome-linked pricing
Connectivity
~90% connectivity due to tech-driven lead prioritization
Quality Assurance
Sampling 12% of call recordings using Humans + AI
Agent Performance
Evaluated across 23 Quality Parameters for improved performance
Hiring & Management
Tech-driven hiring and agent management, eliminating human biases
Product Offering
All products and services are packaged together for convenience