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Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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June 13, 2025
4 mins
- Apurv Agrawal, CEO of SquadStack
The true value of AI voicebots lies not in mimicking human speech, but in delivering measurable outcomes such as speed, accuracy, and policy enforcement. Outcomes that elevate customer experience (CX). Inbound CX thrives on resolution efficiency more than vocal realism, whereas outbound engagement (to avoid drop-offs) benefits from human-like voices…
The future of customer experience is being rewritten. Are you ahead of the curve?
Prediction 1: AI Will End Traditional Customer Support as We Know It Call centers will evolve into AI-driven orchestration hubs. AI will handle entire workflows and solve problems before they escalate.
Prediction 2: "AI-First" Brands Will Dominate Market Share By 2028, companies with AI-driven CX will outperform competitors by 50% in NPS & revenue. AI is no longer an option—it’s the competitive edge.
Prediction 3: Your AI Agent Will Know You Better Than You Do Predictive AI will personalize interactions so precisely that it will anticipate customer needs before they ask
Prediction 4: AI Will Kill the Concept of “Channels” No more switching between chat, email, and phone. AI will unify all touchpoints into a seamless experience.
This past month, we hit pause on our screens and gathered for something bigger—SquadStack Offsite 2025.
From strategy huddles and leadership fireside chats to muddy games and impromptu dance battles, this offsite was a powerful reminder of what makes SquadStack thrive—our people. We broke silos and built stronger bonds—one conversation, one challenge, one laugh at a time.
Read what our CEO Apurv Agrawal had to say: Offsite Recap by Apurv
Catch the full recap video and relive the energy here
This support stack is capable of delivering 𝗳𝘂𝗹𝗹𝘆 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝘀𝗰𝗮𝗹𝗲, delivering 𝟭𝟬𝘅 superior CX while maximizing automation and efficiency.
- Accuracy & Consistency 24/7 peak performance with 100% knowledge accuracy
- Humanlike Conversations Experience natural, tone-aware responses that feel truly human
- Personalized Interactions Tailored interactions that make every call count
- Discover Sales Opportunities Unlock sales potential in every customer interaction
We co-build tailored CX solutions with our partners, integrating Product, Data Science, Engineering, and Quality teams to ensure AI delivers real business impact.
