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Join SquadStack to earn up to ₹20,000 as a telecaller working from home

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Join SquadStack to earn up to ₹20,000 as a telecaller working from home

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Join SquadStack to earn up to ₹20,000 as a telecaller working from home

starstar
two-thousand-plus

3 Cr+

Customers Reached Out

earnings-distributed

2 Cr+

Earnings in the Last 3 Months

earnings-months

2000+

Happy Telesales Experts

Telecalling involves speaking with potential leads or customers by phone to promote a company's products and services. There is a significant demand for telecaller jobs because companies use them to follow up on leads and provide better customer service through phone calls, which improves customer satisfaction. Telecallers also provide more insights into the general perception of the customer about the product or service that the company offers.

Having a telecaller job means being a representative of the company that works on their behalf to market their products and services to clients through phone calls. They are in charge of providing information, solving queries, and leading conversions. They may work in call centers or the company's customer service departments. Their work involves calling cold leads and assisting customers with their inquiries or technical difficulties that they may face while using the product. The telecallers must maintain professionalism to deal with customer complaints.

If you are seeking a remote Telecaller position and aspire to generate income in your free time you can apply for SquadStack Telecaller open positions. 

job desctiption

Sample Telecaller Job Description

A telecaller usually calls prospective leads to market their products and offer services. There are generally two types of telecallers; one is in-house, which is directly employed by the company, and another is outsourced teams, which are BPOs that corporations usually contract to handle telemarketing on their behalf. Look at the job description:

  • Reaching out to potential customers to generate sales leads.
  • Help out existing customers with queries, sell them new products, and offer new services provided by the company.
  • Understand client requirements and be able to market the product tailored to customer needs.
  • Handling customer complaints with utmost professionalism.
Telecaller Job description

Roles and Responsibilities in a Telecaller Job

Telecallers are essential for companies to carry out their sales and marketing strategies. They ensure vital leads stay caught up and provide a better user experience that comes with calling.

  • Call potential customers to promote a product and follow up on existing customers for new products, offers, and services.
  • Handle inbound calls to clear queries, provide information, and assist with customer issues.
  • Have a great understanding of all the company departments and forward opportunities to these departments for further action.
  • Staying updated with the latest products and services they need to market
  • Staying updated witProvide insights and recommendations for improvement to the management.h the latest products and services they need to market
  • Meeting the target for call conversion, lead conversion, call volume, etc, as set by the company.
  • Maintain polite conversation with customers and handle their complaints with utmost professionalism.
  • Help retain dissatisfied customers by upselling and providing offers and discounts.
Roles and Responsibilities in a Telecaller Job

 Skills Required

These are the necessary skills that a person looking for a telecalling job must have:

  • Great communication skills
  • Dedicated to working long and flexible hours.
  • Have a keen eye for detail.
  • Excellent negotiation skills
  • Goal-oriented
  • Should be persuasive.
  • Time management skills to meet the targets.
  • Problem-solving skills to assist customers with their troubles.

Minimum Qualifications

There are no specific educational qualifications that are required for a telecaller job.

  • No such criteria(Graduates Preferred)
  • Fluent in Hindi and English
  • Other regional languages(Subject to Location)
  • Smartphone and stable internet connection

What Does The Telecalling Job Market Look Like?

The telecalling industry is one of the crucial sectors of India's employment market. The demand for telecallers keeps growing as more and more companies look to outsource their sales and customer support to call centers. The telecalling job market is not just limited to banking and telecommunications but also expands into healthcare, real estate, and other sectors.

With the rise of e-commerce and other sectors, the need for effective communication and customer service has increased, making telecalling jobs even more critical. The market offers a wide range of opportunities for telecallers, from handling customer queries to making sales pitches, the growth potential is enormous.

Telecalling Job Market

Top Sectors Which Require Telecallers

In today's dynamic business landscape, the role of telecallers has become indispensable across various sectors. The demand for skilled telecallers is very high due to their pivotal role in providing effective communication and customer engagement. The various sectors Include:

Business Process Outsourcing

Business Process Outsourcing(BPO) companies act as third-party entities that handle their clients' sales and customer support. BPO is one of the substantial parts of the telecalling job market in India, as they are continuously looking for new employees.

Banking and Finance

Banks, financial institutions, lending companies and insurance companies employ telecallers to help customers with their queries, market their services and products, and help them complete tasks. Brokerage firms use telecallers to provide better customer service for their clients.

E-Commerce Sector

Online retail shops like Amazon and Flipkart use telecallers to assist customers with order inquiries and tracking, returning, and refunding issues. They also handle feedback and marketing outreach. E-commerce is a sector that benefits from telecallers.

Ed-Tech Sector

Educational sector use telecallers to handle inquiries about courses provided and course fees, assist with enrollment, and handle any technical issues that may arise during registration.

Real Estate Sector

Telecallers reach out to prospective leads interested in buying or selling a property and connect them to the sales agent. They schedule appointments for property viewings and follow up on them to handle queries about the property or price listing.

Healthcare Sector

The healthcare sector typically employs telecalling services for scheduling, rescheduling, or canceling doctor appointments. They help with follow-ups during treatments, providing additional assistance with future scheduling, insurance and billing support, and emergency care support.

Travel and Hospitality Sector

It is one of the most important sectors where telecaller jobs are in demand. Telecallers assist with reservations and cancellations for flights and hotels, helping customers find hotel accommodations, following up with them during their travel, and helping with any issues they may have.

Technology

Tech companies use telecallers for selling software and hardware products, help customers with difficulties they might face while using, warranty and guarantee queries , repair issues and conducting surveys.

Automotive Sector

Telecallers in automotive industry work to generate leads for potential buyers, answer questions regarding vehicle information and help with scheduling test drives or servicing. It helps the automotive industry retain customers and generate recurring revenue.

Salary And Compensation For SquadStack Telecaller Jobs

Most companies outsource their sales and customer support to BPOs. If you are looking to kickstart your career as a telecaller, then you are looking at the right place. Squadstack gives you the luxury of working remotely from your home. Here are the details about the salary and benefits that Squadstack provides.
  • Welcome Bonus: Receive a welcome bonus of Rs 500 Amazon/Flipkart Voucher or equivalent SquadCoins payment upon successful certification.
  • Fixed Compensation: Enjoy a fixed monthly compensation of up to INR 20,800 (No Work, No Pay) while working from home.
  • Have a great understanding of all the company departments and forward opportunities to these departments for further action.
  • Target-Based Incentives: Earn additional incentives based on achieving remote sales targets, reviewed periodically.
  • Monthly Health Plan: Qualify for a monthly health plan covering your family (self, spouse, and children) when you complete at least 80 hours per month from home.
  • Community Access: Connect with our community of remote sales experts for networking and knowledge sharing.
  • Learning Opportunities: Access free learning courses and certifications to support your personal and professional growth from the comfort of your home.
  • Work Experience Letter: Receive a work experience letter for sales experts who complete a minimum contract period of 90 days and meet all terms and conditions. 

Career Growth

Telecallers with excellent track records may transition into supervisor roles to oversee a team of telecallers. They might be shifted into training or quality assurance positions. The opportunity to grow is limitless.

Success Stories of Our Telecalling Experts

In the words of our Telecalling Experts

“Home is my comfort zone and SquadStack gave me a chance to earn from my comfort zone, while being able to take care of my kids and my family.”

Salma Burhan

Salma Burhan

Telecalling Expert

“For me, financial freedom is also about job satisfaction, and working at SquadStack gives me that.”

Riya Rai

Riya Rai

Telecalling Expert

“Yahan par flexibility milti hai kaam karne ki, hum kahi par bhi, kabhi bhi kaam kar sakte hain.”

Shahida

Shahida

Telecalling Expert

“Aap independent ho, apni khud ki kamaai kar rahe ho aur apni family ke saath time bhi bita rahe ho. Iss se badi baat kya ho sakti hai aap ke liye?”

Anushree Hemanth

Anushree Hemanth

Telecalling Expert

Frequently Asked Questions

Is it possible to perform Telecaller duties from home at SquadStack?

Certainly, the role is entirely remote. A reliable internet connection is required to commence your work with SquadStack.

How do I become a telecalling expert at Squadstack?

To get started with Squadstack, you must download the Squadstack app, log in, and complete your onboarding and training. The training and onboarding process usually takes 7 to 10 days, depending on your availability.

How many hours do I need to work every day?

You can work remotely from any time between 9 AM to 9 PM. Your working hours depend on your targets. The more you work, the higher your earnings will be.

What other benefits do I get?

Apart from the fixed compensation of INR 20,800, you will get a welcoming bonus, target based incentives, a monthly health plan covering your family(self, spouse, and children) when you complete at least 80 hours a month from home, and access to courses and certifications.

When do I start earning?

You need to have at least 6,000 Squad coins to redeem your earnings. We support bank transfers through net banking, UPI, and other electronic wallets like Paytm. Please note that your account has at least 6,000 Squad coins.

When do I start earning?

You need to have at least 6,000 squad coins to redeem your earnings

How do I transfer earnings to my bank account?

We support bank transfers through net banking, UPI and other electronic wallets such as Paytm. Please note that your account has at least 6,000 squad coins

How do I earn bonuses?

Bonuses are based on performance and consistency, both of these factors are linked to the time you spend on the app

I am not able to sign up / sign in

Please make sure if your device runs on android, if nothing works, please reach out to support@squadrun.co

My account was banned, why?

Any fraudulent activity will result in an instant ban, we take this very seriously

I am unable to redeem my earnings

Make sure your account has at least 6,000 squad coins to redeem your earnings. Sometimes, the bank servers take some time to reflect the changes as well. If the issue still persists, please reach out to support@squadrun.co

Balance in my account is not being updated after completing jobs

Please send us an email at support@squadrun.co with relevant details and screenshots, we’ll look into it right away

How long will the onboarding process take?

Onboarding and training takes somewhere around 7-10 days, depending on your availability

Do I need to pay any training fee?

Not at all, your growth is our responsibility too