Delve into the world of cloud call centers to learn what they are and how they work. Discover their benefits and contribution to business growth.
Learn what call center productivity means and how to measure and boost it for profitability. Motivate your team with our performance review template.
Explore how is an inbound call center different from an outbound call center. Learn about the two types of call centers, their meaning, and their types, and boost your business growth.
The ultimate guide to BPO voice process and non-voice process. Get a clear picture of the job description and interview quetions for a career in BPO.
Difference Between BPO and Call Center: BPO and Call Center are often used interchangeably. Discover the true differences between a BPO and a call center to use them for your business growth.
Find the answer to the question What is sales in BPO?'. AIso learn the 7 Steps in the Sales Process in BPO.
This post explains what it means to be a Customer Service Associate. Find out the roles and responsibilities of a Customer Care Executive in a BPO.
Understand the meaning and importance of Customer Satisfaction (CSAT). Learn how to satisfy customers and develop a strong relationship with them.
Read this article to learn what is collection process in BPO and what are its key performance indicators.