Saumya Singh

Call Center Services India | Call Center Services Provider

Call Center Staffing: Determining Ideal Agent Count

Learn about call center staffing and how to calculate the staff requirement. Get to know about its various staffing models, benefits, and KPIs.

Call Center Script: A Step-By-Step Guide

Learn how to design an effective call center script in our comprehensive guide. Streamline interactions and address queries using proven call center scripting strategies.

What is Interactive Voice Response (IVR)?

Learn about what is IVR (Interactive Voice Response) in call centers. Find how IVR systems streamline customer interactions and improve efficiency.

Call Center CRM Software For Businesses

Discover all you need to know about call center CRM in this comprehensive guide. Get insights into the best CRM solutions for call centers.

Best Outbound Calling Strategy for Businesses

Understand what are outbound calls in the article. Check effective steps in Outbound Call Process and how does it differ from the Inbound calling process.

Inbound Call Strategies for Customer Engagement

Learn everything about Inbound calls and Inbound call centers. Discover effective inbound call strategies for improving customer satisfaction and boosting sales.

Choosing the Right Customer Service BPO Provider

what is customer service in bpo? Introspect the factors considered while deciding if a BPO has best customer service, and effective BPO customer service strategies.

Attrition Rate Formula in BPO & Call centers | How to Calculate

This article provides a step-by-step guide for calculating attrition rate, a key metric for measuring the success of a business. Check attrition rate formula, its types and factors responsible for attrition in BPO.

What are Quality Parameters in BPO: A Complete Guide

Learn about the essential quality parameters in BPO and how they impact business success. Enhance your knowledge about call quality parameters and KPIS of quality analyst in BPO.

Team Leader in BPO: KRAs, Responsibilities and Job Description

In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).

Difference Between BPO and BPM as Outsourcing Partner

It is important to know the difference between BPO and BPM when looking for an outsourcing partner. Check all key and basic differences of BPO VS BPM

BPO Call Center Quality Assurance: Improve CX & Satisfaction

What is Quality in BPO (Business Process Outsourcing)? Quality in BPO means providing exceptional service that exceeds clients' expectations. Quality assurance QA process of a BPO.