Call Center in Bangalore

Find the top call center service provider in Bangalore that offers innovative services and an in-house tech stack to achieve your telesales goals.

July 3, 2024

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5 Minutes

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Call Center in Bangalore

Bisma Khan

Call Center in Bangalore

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Bangalore's Premier Call Center Service Provider: SquadStack

The call center services industry is expanding at a never-before-seen pace. Keeping up with this trend, Bangalore is also becoming a bustling hub of such service providers. Companies provide call center services in Bangalore for many reasons, one of which is the city’s growing startup scene. With an immense influx of talented telesales providers, call centers in Bangalore present an enticing opportunity for enterprises to outsource and thrive. 

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Image: SquadStack houses over ten thousand decentralized telecallers proficient in 9 languages.

With many options currently available, business owners find themselves occupied with the tedious task of finding the best call center services provider in Bangalore. They must consider multiple factors while choosing a suitable partner, such as the technology offered, the quality of telesales agents, privacy and security measures, and return on investment. Lucky for them, we have the perfect solution for them today.

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SquadStack is the perfect solution for all your call center services outsourcing needs. We offer you the complete tech stack required for a successful telesales campaign, so you don’t have to worry about searching for the right workforce and proper tools and focus on the most essential thing: your business. With our AI-driven insights, automated call quality check engine, effortless CRM integration, and user-friendly interface, you have a plethora of resources at your fingertips. SquadStack has been a game changer for several industry leaders like Upstox, Moneyview, and Aakash. It has helped them achieve consistent connectivity rates of upto 90%, leading to guaranteed conversions and a more active user base. You can also leverage our telesales expertise to enhance your customer experience and outperform your competitors. 

What Makes SquadStack Better than Other BPOs & Call Centers in Bangalore?

SquadStack is a leap forward in the telesales industry. We don’t just cater to your traditional telesales outsourcing needs but also go a step forward and provide you with an AI-enabled innovative tech offering that reduces your customer acquisition cost and turnaround time significantly. Here are a few reasons why SquadStack is the premier choice among the most call center service providers in Bangalore:

AI-Enabled Tech Offering

Benefit from our integrated dialers, advanced lead management systems, and comprehensive analytics - all included at no extra cost. We offer transparent pricing.

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Image: SquadStack Offers AI-Powered Quality Monitoring

Productivity and Outcome-Linked Pricing Model

SquadStack offers never-seen-before outcome-linked pricing because we’re invested in your success. Businesses only pay for the connected minutes and can quickly expand their operations depending on lead volume. This approach offers a refreshing alternative to traditional call centers in Bangalore, which have limited flexibility and low agent utilization.

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Image: Reasons to Choose SquadSquad’s Services

Vetted and Trained Telecallers

SquadStack hosts over 10,000+ CEFR-certified and industry-trained telesales agents. They are trained for specific use cases, campaigns, and business requirements, ensuring your business offers the best customer experience. Constant call monitoring, personalized feedback, and refresher industry training mean our telecallers never miss the mark.

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Image: Industry Trained Telecallers of SquadStack

Lead Management and Omnichannel Outreach

With a best-in-class connectivity rate of upto 90%, our smart dialers, and guided scripts ensure that your leads are managed efficiently. We offer an omnichannel outreach strategy through WhatsApp, SMS, email, and IVR, guaranteeing zero lead drops.

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Image: SquadStack’s System-Driven Omnichannel Outreach with 90% Connectivity

Data-Driven Analytics Dashboard

Through analytics, you can ensure agents regularly fulfill quality requirements, identify bottlenecks in your sales funnel, and discover areas for improved lead management. SquadStack’s system provides a comprehensive view of everything from lead generation and conversion rates to agent performance through sophisticated dashboards. This real-time data will help you make more educated decisions and optimize your campaigns.

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Compliance and Data-Security

SquadStack is an ISO/IEC 27001:2013 certified organization. We adhere to strict privacy and data protection policies. Our commitment to evolving regulations and attention to security foster confidence and dependability among our clients. This secure technology safeguards critical data, providing you with peace of mind. With SquadStack, you can zero in on getting results while knowing your client data is in good hands.

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Image: SquadStack’s Data Security & Compliance Measures

Discover Why SquadStack Stands Out From Other BPOs And Call Centers In Bangalore

While the call centers in Bangalore offer traditional telecalling services, they lack the sophisticated tech stack required to optimize the process and deliver a better customer experience. Because of this, your business may lose potential clients, leading to long-term losses. SquadStack offers a solution to this problem with its technology-first approach to empowering your modern business.

Feature

Tier 1 call center

SquadStack

Sales Expertise

Lacks dedicated sales training

Industry-leading sales expertise for high conversions

Quality Monitoring

Minimal call sampling (1-2%)

In-depth AI-powered call monitoring for continuous improvement (12%)

Agent Turnover & Conversions

High attrition leads to inconsistent conversions

Stable, high-performing team fosters consistent success 

Connectivity & Conversion Rates

Technical issues disrupt call flow and conversions

Robust infrastructure and technology guarantee seamless calls and optimized conversions

Cost Structure

Fixed costs regardless of performance

Flexible models with a clear ROI focus

Technology

Limited tech, often requiring additional fees

Comprehensive AI-powered tech stack included

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SquadStack's Advantages Over Other Bangalore Call Centers

  • Data-driven insights to manage campaign performance: SquadStack’s transparent data capture and detailed reporting help you track results and optimize your strategy in real-time.
  • Safeguard customer privacy and data security: We prioritize data security. We implement industry-standard protocols and compliance measures to safeguard sensitive information and ensure customer privacy.
  • Get better connectivity and zero lead drop-offs: Our spam and DND checks and lead prioritization ensure that connectivity of upto 90% is maintained and leads are fully utilized.
  • Lighten your load and focus on core business activities: Thanks to our innovative tech stack, we handle and manage all operations of the telesales process, freeing you to concentrate on your core activities.
  • Effortlessly scale your campaigns when required: Elevate your telecalling campaigns effortlessly with SquadStack's on-demand solution. We offer a diverse team of over 10,000 skilled agents, removing recruitment challenges and enabling you to adapt team size to real-time requirements.
  • Maximize agent productivity and result: Our guided app efficiently streamlines processes and empowers agents with the correct information, significantly maximizing call time utilization and overall productivity.
  • Improve lead conversion rates: Increase connection rates and identify qualified leads with our in-app dialer. Featuress like lead prioritization ensure efficient call distribution and a focus on high-potential contacts.
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FAQ's

How is SquadStack different from other call center service providers in Bangalore?

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SquadStack utilizes AI to improve the telesales industry, enhancing customer experience and maximizing ROI. We offer a comprehensive tech solution for seamless telesales outsourcing, differentiating itself from traditional call center service providers in Bangalore.

Is multilingual support available at Bangalore call centers?

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In Bangalore, you'll discover abundant multilingual telesales partners, owing to the diverse and talented workforce from all over India. SquadStack houses many such multilingual calling agents and trains them upto industry standards to deliver a multifaceted customer experience.

How does SquadStack ensure high call quality?

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SquadStack utilizes a selective approach to call sampling based on previous behavior or results rather than random selection. Targeting specific campaigns and outcomes minimizes false qualifications while achieving a sampling rate of 15%, surpassing any other call center in the market (the industry standard rate is 1-2%).

How does SquadStack ensure client data privacy and security complaince?

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As an ISO-certified organization, SquadStack adheres to strict data protection and privacy regulations and employs strong encryption at all levels to protect customer data from potential breaches and cyberattacks.

Why is Bangalore a significant destination for call centers in India?

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Bangalore offers a skilled telesales workforce, a favorable business climate, and a strategic location for establishing a modern call center. These factors, combined with the innovative market, make Bangalore a suitable destination for call center service providers.

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Learn how you can transform your sales with SquadStack!
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Have specific requirements? Email us at: sales@squadstack.com
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