Call Center in Chennai

Discover the top call center in Chennai, offering innovative services and an in-house tech stack to help you achieve your telesales goals.

July 4, 2024

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5 mins

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Call Center in Chennai

Shara Zareen

Call Center in Chennai

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Chennai, a metropolis in southern India, is emerging as a major hub for call centers. Call centers in Chennai bridge the gap between businesses and their customers across various industries. From telecommunications and e-commerce to healthcare and banking, these centers provide smooth communication and exceptional customer service. These centers offer a wide range of services to companies seeking inbound and outbound customer support, telemarketing, technical support, lead generation, back-office support, or any other call center-related service.

While some call centers in Chennai offer basic services, they may lack the cutting-edge technology needed to excel. This can limit their ability to provide features like seamless omnichannel communication, automated script guidance for agents, and built-in dialers for lead prioritization. These shortcomings can lead to missed opportunities, lost leads, and, ultimately, lower conversion rates. Finding the right call center partner in Chennai can be challenging and requires careful consideration of their technological capabilities.

SquadStack is an outsourcing solution that provides comprehensive call center operations. We have a large network of over 10,000 trained telecallers, offering a fully managed service to integrate and scale your current telecalling operations seamlessly.

Our robust technology stack includes lead management tools, artificial intelligence-powered quality monitoring, and an agent management platform. Importantly, SquadStack provides performance insights through campaign data analysis, allowing you to track and monitor key metrics such as agent quality factors, call connectivity, conversion rates, and total dialed calls. This level of transparency empowers you to make informed decisions and optimize your call center's performance.

Call Center in Chennai: Book a Demo

Chennai’s Leading Call Center Services Provider

SquadStack cuts through Chennai's competitive call center landscape with its commitment to cutting-edge technology. Unlike any other call center in Chennai, SquadStack leverages advanced tools like parallel and predictive dialers, ensuring agents connect with qualified leads quickly. Combined with guided scripts and customizable introductions, SquadStack streamlines interactions and maximizes efficiency.

Call Center in Chennai: Image 1

SquadStack also offers features like capturing specific customer details and customizable greetings. Furthermore, we utilize workflow builders to orchestrate a seamless customer journey across multiple channels, including calls, emails, SMS, WhatsApp, and IVR systems. By prioritizing both agent efficiency and a smooth customer experience, SquadStack positions itself as a top contender among the call centers in Chennai.

What Makes SquadStack Better than Other BPOs & Call Centers in Chennai?

Leveraging a comprehensive suite of services and a commitment to cutting-edge technology, SquadStack establishes itself as a leader among several call center service providers in Chennai. Our ability to design custom-built campaigns differentiates us from our competitors. Here are a few more factors that justify our position in the market.

Industry Trained Agents

SquadStack employs a team of more than 10,000 rigorously assessed and CEFR-certified telecallers, each demonstrating industry-specific expertise. Our telecallers undergo meticulous testing and evaluation to guarantee that only the most qualified individuals manage your campaigns. SquadStack's dedication extends beyond initial selection, with ongoing personalized feedback, industry-specific training, and simulated scenarios.

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Image: Call centers in chennai

Outcome-Linked Pricing Model

SquadStack revolutionizes call center management in Chennai with its adaptable system and usage-based pricing. Unlike traditional, fixed-cost call centers, SquadStack offers a remarkably flexible campaign management system. Businesses can scale their operations up or down seamlessly based on lead volume, paying only for connected minutes. This outcome-oriented pricing model eliminates unnecessary costs and empowers businesses to optimize their budgets.

Call Center in Chennai: Image 3
Image: Usage-Based Pricing with No Fixed or Hidden Costs

Data-Security & Compliance

SquadStack adheres to the rigorous standards of ISO/IEC 27001:2013 certification, demonstrating a commitment to robust privacy and data protection policies. This dedication to evolving regulations and cutting-edge security measures fosters a dependable environment for your business. SquadStack's secure technology safeguards sensitive information, allowing you to focus on achieving results with complete peace of mind.

Call Center in Chennai: Image 4
Image: Enterprise-Grade Data Security Offered by SquadStack

AI Quality Monitoring

SquadStack provides lead management and sales services to help businesses expand their client base and generate revenue. We leverage the combined power of AI and human expertise to exceed industry benchmarks with a sophisticated 12% smart sampling rate.

Call Center in Chennai: Image 5
Image: SquadStack Offers AI-Powered Quality Monitoring

Lead Management & Omnichannel Outreach

SquadStack utilizes a workflow builder to design customized outreach strategies encompassing various channels like calls, emails, SMS, and WhatsApp. This omnichannel outreach ensures consistent engagement and prevents leads from falling through the cracks. Most importantly, SquadStack prioritizes lead progression by dynamically adjusting outreach methods based on responses. This data-driven strategy, combined with real-time conversion tracking, empowers businesses to optimize their lead nurturing process and maximize conversion rates.

Call Center in Chennai: Image 6
Image: SquadSatck’s System-Driven Omnichannel Outreach with 90% Connectivity

Lead Matching

SquadStack prioritizes customer satisfaction through intelligent call routing powered by our lead matching engine. This innovative technology ensures incoming calls are directed to the most qualified agent with the relevant expertise to address the issue efficiently. This maximizes the likelihood of successful first-call resolutions.

Call Center in Chennai: Image 7
Image: Lead Matching for Effective Call Routing

Analytics & Reporting

SquadStack's system empowers you to optimize your campaigns through data-driven insights. By leveraging analytics, you can identify bottlenecks within your sales funnel, ensuring consistent agent performance that meets quality standards. Additionally, sophisticated dashboards provide a comprehensive view of key metrics, including lead generation, conversion rates, and individual agent performance. This real-time data facilitates informed decision-making, allowing you to refine your campaigns for maximum effectiveness.

Call Center in Chennai: Image 8
Image: Analytics and Reporting Allows Data-Driven Decision-Making

How is SquadStack Different From Traditional BPOs and Call Centers in Chennai

Traditional BPOs and call centers in Chennai often struggle to deliver the personalized touch and efficiency needed to stand out. Our technology-driven approach and various other services set SquadStack apart from traditional BPOs. Here’s how we go beyond the limitations of traditional call centers, empowering businesses to deliver exceptional customer service and achieve remarkable results.

Feature

SquadStack

Traditional BPO

Campaign Design

Custom-built campaigns tailored to your needs

Standardized, one-size-fits-all approach

Decision Making

Data-driven insights for informed optimization

Relies on intuition or anecdotal evidence

Outreach Channels

Omnichannel approach, including calls, emails, SMS, WhatsApp, etc.

Focuses primarily on phone calls

Pricing Model

Outcome-linked pricing model (only for connected minutes)

Fixed costs, regardless of call volume

Quality Assurance

Smart sampling (12%) with AI-powered monitoring

Less comprehensive sampling techniques

SquadStack's Advantages Over Other Chennai Call Centers

  • SquadStack seamlessly integrates with your existing tech stack and standard CRMs, ensuring all customer data and interactions are centralized and readily accessible.
  • SquadStack provides a user-friendly, guided mobile application for agents. This app streamlines the calling process, increases agent productivity, and ensures consistent messaging during calls.
  • SquadStack boasts a meticulous recruitment process, selecting only the top talent. Our comprehensive training program ensures agents possess industry expertise, freeing you from the burden of building an in-house team.
  • SquadStack allows you to focus on your core business activities by handling all call center operations, from recruitment to quality assurance.
  • SquadStack provides real-time dashboards with detailed analytics on your campaign performance. This allows you to track key metrics, identify areas for improvement, and optimize your campaigns for better results.
  • SquadStack offers a scalable solution that can be easily adjusted based on your changing lead volume. You only pay for connected minutes, eliminating the fixed costs.
  • SquadStack prioritizes data security by adhering to the rigorous ISO/IEC 27001:2013 certification standards.
Call Center in Chennai: CTA demo 1
FAQ's

What is the need to outsource a call center in Chennai?

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Call center outsourcing helps prioritize a business's core activities by taking responsibility for customer support.

What services do SquadStack offer?

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SquadStack’s services include customer support, lead generation, lead conversion, upselling and cross-selling, and more. It is flexible enough to adjust its services according to the client's requirements.

Is SquadStack cost-effective?

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Yes, SquadStack is known for providing cost-effective solutions to its clients without compromising on the quality of service.

Is multilingual support available at Chennai’s call centers?

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Chennai's diverse workforce allows it to offer multilingual customer support and effectively cater to a global customer base.

What is the cost advantage of outsourcing a call center in Chennai?

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Chennai offers cost-effective services. The labor and operational costs are comparatively lower than in many other cities and countries.

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