.webp)
.webp)
.webp)
CX Leader of the Year, Squadstack!
Read More
May 20, 2025
5 min
.webp)
As more companies turn to India for their telecalling needs, tier-2 cities like Madurai have witnessed rapid growth in the number of BPO companies. These companies offer trained agents who understand different industries, speak multiple languages, and work from affordable, well-equipped offices. The city's business-friendly environment makes BPO companies in Madurai a wise choice for businesses looking to outsource and grow efficiently.
But even with the growth of BPO companies in Madurai, finding the right partner can be tricky. While many centers offer basic calling services, not all have access to the latest call center technology. This can be a problem, as it limits their ability to provide seamless communication across channels, automatic agent scripts for consistent messages, smart knowledge-sharing systems, and tools to focus on high-quality leads. Without these, leads may be missed or not followed up properly, hurting your chances of making conversions.
If you want to outsource to one of Madurai's best BPO contact center companies, you're in the right place. SquadStack offers a complete telecalling solution that helps you boost conversions and lower your Customer Acquisition Cost (CAC). With a large team of over 10,000 trained callers, we give you the flexibility to grow your business without hassle.
Our advanced tech tools include smart lead management to focus on top leads, omnichannel outreach to talk to customers wherever they are, AI for quality checks, and a powerful agent management system. Our dashboard provides precise data like call quality, connection rates, conversions, number of calls made, and top-performing agents.
We've worked with companies across healthcare, logistics, med-tech, ed-tech, and BFSI industries, and partnered with well-known names like Moneyview, Razorpay, Aakash, Medfin, and more.
Madurai has a growing and active BPO sector that supports many different business needs. We chose the top BPO companies in Madurai based on service quality, use of modern technology, industry experience, and ability to scale as per business needs. We also considered agent training and client feedback to ensure these companies offer reliable and efficient outsourcing solutions.
SquadStack is changing how BPO call center services work in India by combining smart AI technology with skilled human callers. This mix allows them to offer flexible and scalable telecalling solutions that deliver outstanding business results. SquadStack stands out and performs better than many well-known BPO companies in Madurai.
They provide top-quality calls through their team of highly trained telecallers, carefully selected from the top 2% of applicants. This focus on quality ensures smooth and professional conversations with customers.
WNS is a well-known BPO company in Madurai that offers various outsourcing services. They use technology to improve finance, accounting, customer service, analytics, and other business processes. With a strong presence worldwide, WNS is focused on providing smart and high-quality services. In Madurai, WNS is a trusted partner for businesses that want to outsource complex tasks. Their industry knowledge and use of advanced tools help clients work more efficiently and grow faster.
Tata Consultancy Services (TCS) BPO has a strong presence in Madurai, offering a wide range of IT and BPO services. With a global team of over 350,000 people, TCS BPO uses the deep experience of the Tata group to provide complete business solutions, including managing the entire customer journey from start to finish.
Wipro Limited's Wipro BPO unit is a leading BPO service provider in Madurai, specialising in helping businesses that want to outsource. They offer services like customer support, data analysis, and tailored solutions. With global knowledge and deep industry experience, Wipro BPO is a trusted partner for companies looking to handle complex tasks efficiently.
Genpact is one of the leading BPO companies in Madurai, offering a wide range of services to industries like finance, accounting, and supply chain management. With over 70,000 employees and operations in 25 countries, Genpact is a popular choice for business owners looking for strong and reliable outsourcing solutions.
Tech Mahindra BPO, part of the Mahindra Group, is a key player in Madurai's BPO market. Tech Mahindra BPO is a strong choice for businesses seeking a reliable outsourcing partner, specialising in essential services like procurement, HR outsourcing, finance, and accounting.
Infosys BPM is a major player in Madurai's BPO industry. It offers various services, including process improvement, contact centers, and data analysis. Businesses can rely on Infosys BPM for innovative solutions and digital transformation of their processes.
SquadStack offers a complete range of services designed to support sales teams. Our AI-powered tools provide valuable insights and improve sales operations, from generating leads to closing deals. Here's why SquadStack stands out as the best option compared to traditional BPO companies in Madurai.
While Tier 1 BPO companies in Madurai offer standard outsourcing services, SquadStack uses a modern approach that blends innovative technology with skilled agents to deliver better performance. Below is a simple comparison to show how SquadStack stands out in key areas.
SquadStack is the trusted choice for leading brands that want to improve their telesales performance. It helps lower Customer Acquisition Cost (CAC) and improve Turnaround Time (TAT). Say goodbye to traditional BPO companies in Madurai and switch to a more innovative way of doing telesales with SquadStack. With AI technology, skilled telecallers, and a data-based approach, SquadStack helps you get better results and grow your business faster.
Upstox worked with SquadStack to grow its customer base and become one of India's top investment platforms. With the help of our expert telesales team and smart, AI-powered calling, Upstox saw a 40% increase in new account activations. This partnership allowed Upstox to focus on other parts of the business while SquadStack handled the sales work smoothly and efficiently.
Medfin partnered with SquadStack to solve the challenge of booking appointments. SquadStack provided skilled and trained telecallers who handled calls and shared medical information. This helped Medfin manage their work based on how many leads they had. The easy-to-use dashboard gave clear insights, and the pay-as-you-go pricing helped save money. With SquadStack's support, Medfin was able to reach more patients and achieve its business goals.
Redbus, a popular online bus ticket booking platform, teamed up with SquadStack to improve customer service and collect feedback. SquadStack offered a flexible solution with trained telecallers who could be added as needed during busy times. This helped Redbus avoid the cost of keeping a large team all year. The well-trained agents ensured customers had a good experience, and the pay-per-use pricing helped reduce overall costs. Thanks to SquadStack, Redbus was able to gather valuable feedback and keep customers happy in a budget-friendly way.
SquadStack combines AI technology with skilled agents to deliver better results. Unlike other BPOs, SquadStack offers flexible pricing based on performance, helping businesses improve their sales and customer conversions.
The top BPO companies, including SquadStack, serve industries like healthcare, education, finance, and e-commerce. SquadStack specialises in telesales, lead generation, and customer support tailored to each sector.
SquadStack helps businesses by using AI to prioritise leads and provide efficient telesales teams. Their trained agents ensure good customer service, and the platform makes it easy to adjust team sizes based on business needs.
SquadStack uses a pay-as-you-go pricing model, which means businesses only pay for results like connected calls or successful sales. This is more cost-effective than the fixed pricing models many other BPOs use.
Businesses should choose SquadStack because it mixes AI with expert agents for better outcomes. SquadStack offers flexible pricing, precise results, and an innovative approach that makes it more affordable and effective than many traditional BPOs in Madurai.
