List of Top BPO Companies in Chandigarh for Sales & Support

BPO companies in Chandigarh handle many tasks, such as customer service, data entry, technical support, and data analysis. These call center service providers help businesses from industries like BFSI (Banking, Financial Services, and Insurance), Edutech, and E-commerce to get better returns on investment (ROI), increase productivity, and improve customer satisfaction (CSAT) scores.

Compared to BPOs in big metro cities, BPO companies in Chandigarh offer a highly skilled workforce at a much lower cost. These agents are fluent in English and regional languages like Punjabi and Hindi. However, despite being cost-effective and offering many benefits, traditional BPO companies in Chandigarh often struggle to keep their top employees. This results in high attrition rates and lower productivity. Issues like a lack of modern city facilities, poor infrastructure, and intense competition from metro cities make it harder for these companies to grow and succeed.

‍

SquadStack is a modern BPO contact center solution that helps overcome the challenges faced by traditional BPO companies in Chandigarh. We use smart technology to manage agents, provide a user-friendly analytics dashboard, and offer a flexible workflow builder. Our tech-powered services help businesses improve sales, customer support, and communication by combining skilled human agents with advanced tools.

List of Top BPO Companies in Chandigarh

Chandigarh's BPO sector has built a strong reputation among top businesses. With the growing number of BPO companies in Chandigarh, it’s becoming increasingly difficult for businesses to identify a service provider that genuinely aligns with their growth and success goals.

SquadStack

SquadStack is a trusted choice for many top businesses like Upstox, Delhivery, Medfin, RedBus, and others, proving our quality services. With an extensive network of over 10,000 trained telecallers and a flexible, usage-based pricing model, we make it easy for businesses to scale their operations as needed. Smart workflow system ensures 90% lead connectivity and handles over 3 lakh (300,000) daily customer interactions across multiple channels, customising each touchpoint based on the specific lead.

SquadStack is not like traditional BPO companies in Chandigarh. SquadStack is a tech-first telesales outsourcing platform that uses AI to monitor call quality and deliver top-notch service. We check 15% of all calls using 23 quality factors, and our smart sampling rate is 12%, much higher than the industry average of 1–2%. On top of that, we manually review the AI-generated scores to make sure everything is accurate.

A guided calling app helps agents by giving them the correct information at the right time. At the same time, our customisation features allow them to provide more personalised service and improve customer satisfaction (CSAT).

Cognizant

Cognizant is one of the top BPO companies with a strong presence in Chandigarh. It mainly offers IT services, business consulting, and business process outsourcing solutions. With a large team and global presence in many countries, Cognizant helps businesses serve a wide range of customers and deliver innovative, modern solutions to meet their changing needs.

Infosys

As a BPO company in Chandigarh, Infosys provides various services such as customer support, app development and maintenance, IT infrastructure services, and data analytics. Infosys is known for its quality, reliability, and experience across different industries, which makes it a top choice for many businesses.

TCS BPO

TCS BPO is another popular outsourcing company in Chandigarh's BPO sector. Supported by the trusted Tata Group, TCS provides flexible solutions and modern technology to meet the different needs of its clients. With a global team of 3.5 lakh (350,000) employees, TCS BPO is well-equipped to handle complex tasks. The company focuses strongly on hiring and training talented people, which helps them deliver high-quality services.

Tech Mahindra

Tech Mahindra is a well-known BPO company in Chandigarh that offers IT services and business process outsourcing solutions. Its services include customer support, digital transformation, and enterprise application management. With a strong global presence, Tech Mahindra delivers high-quality services to clients from different industries worldwide.

Sutherland Global Services

Sutherland Global Services is a global BPO and digital transformation company with a strong presence in Chandigarh. It is known for its work in different fields like finance, healthcare, and technology. Sutherland offers customer support, technical help, data management, and process automation services. The Chandigarh centre uses the latest technology and follows the best industry practices to deliver top-quality services. Sutherland stands out by combining skilled human support with smart digital solutions, making it a leader in the BPO industry.

How is SquadStack Different from Traditional & Tier-1 BPO Companies in Chandigarh?

SquadStack is changing how BPO services work in Chandigarh, differentiating itself from traditional and Tier-1 BPO companies.

Let's look at how SquadStack stands out and helps businesses grow by offering scalable and cost-effective solutions.

‍

SquadStack's Advantage Over Other Call Centers and BPO Companies in Chandigarh

SquadStack is the best choice among many call centers and BPO companies in Chandigarh. Unlike traditional service providers, we offer cost-effective solutions while delivering high-quality services that give us a clear competitive advantage. Here are some unique features that make us different from the rest.

‍

Lead management & Omnichannel Outreach

At SquadStack, we organise leads by using smart data to prioritise them. We use an omnichannel outreach strategy to reach out to leads through multiple channels, ensuring no one is left behind. Our approach includes calls, emails, SMS, WhatsApp, and IVR for consistent and personalised interactions. We also run A/B tests to find the best time and day to reach out, and let businesses connect with customers on their preferred platform. This increases the chances of turning leads into customers.

AI-Powered Call Quality Analysis

SquadStack is changing the old ways of quality monitoring used by traditional BPO companies in Chandigarh. Our AI-powered call quality monitoring helps businesses improve agent performance, boost customer satisfaction (CSAT), and increase call center efficiency. We analyse 15% of calls using 23 customisable factors to identify key metrics, which helps agents perform better.

Analytics & Reporting

SquadStack's powerful analytics and reports give businesses complete insight into their campaign performance. Companies can spot trends, measure ROI, and make smart decisions by tracking key metrics like call volume, conversion rates, agent performance, and customer satisfaction (CSAT). Our dashboard helps businesses analyse conversion status and outcomes to find areas that need improvement and adjust their strategies. In short, SquadStack's easy-to-understand analytics and detailed reports allow companies to spot opportunities and drive growth.

Lead Matching

SquadStack's lead matching feature helps send each lead to the best-suited agent. Our system looks at lead details, agent skills, and past performance to ensure the right agents are given the right tasks or campaigns. This intelligent matching boosts both conversion rates and agent productivity. It's one of the ways we help businesses in Chandigarh get better results from their sales and support efforts.

Speech Recognition

SquadStack uses speech recognition technology to turn call recordings into written transcripts. These recordings, stored safely in AWS S3, are processed by our speech recognition system to create accurate transcripts. We then use the transcripts and audio files to build a strong dataset. This helps us do deeper analysis, improve agent training, and enhance the overall customer experience (CX) for businesses in Chandigarh.

Knowledge Management System

SquadStack's knowledge management system helps agents quickly find the information they need to answer customer questions accurately and solve issues faster. We use data from our speech recognition system to create helpful scripts, FAQS, and a detailed knowledge base. This ensures that Chandigarh agents always have the most up-to-date information to support customers effectively.

Data Security & Fraud Prevention

We take strong steps to protect customer data through advanced security tools like encryption, access controls, and regular security checks. To prevent fraud, our system keeps an eye out for agents who may be misselling, making unnecessarily long calls, or giving false information, and removes them quickly. SquadStack offers a safe and reliable platform for businesses in Chandigarh by following strict rules and industry standards.

Also Check Out:

• AI Call Center by SquadStack – Learn how AI transforms traditional call centers into smart, scalable customer support hubs.
• Conversational AI Voicebot – Discover how natural, human-like conversations can boost engagement and automate responses efficiently.
• AI Voicebot Solutions – Explore powerful voice automation tools to improve customer experience and drive business growth.

‍