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CX Leader of the Year, Squadstack!
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May 20, 2025
4 min
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tThe BPO sector in India is growing faster than ever. Experts say it could increase by 12% by 2028. Mumbai is expected to be a big part of this exciting growth. Along with growing fast, many BPO companies in Mumbai are also using new technology and investing in training their telesales agents. Their focus on tech and smart business makes outsourcing to Mumbai a great choice.
However, choosing the right BPO company in Mumbai can be confusing, with many options. Don't worry, that's exactly why we're here! We've put together a list of the best BPO companies in Mumbai, and each one has something special to offer. Our goal is to make your decision as simple as possible. Let's explore the top choices and help you find the perfect fit!
The BPO sector in Mumbai is growing fast and supports many types of businesses. The city has some of India's top outsourcing companies, from well-known names to new tech-driven firms.
We've selected the best BPO companies in Mumbai based on their experience, client feedback, range of services, use of technology, and value for money. Here are the top picks to help you find the right partner.
SquadStack is a modern telesales outsourcing platform designed for today's growing businesses. Unlike traditional BPO companies, SquadStack uses advanced technology and AI to make telesales smarter, faster, and more effective. It works with skilled remote agents trained to deliver high-quality customer interactions. Backed by powerful tools and smart systems, SquadStack helps businesses reduce customer acquisition costs and close deals faster.
For companies in Mumbai looking for reliable and tech-driven telesales support, SquadStack stands out as a top choice.
Wipro Limited's BPO unit is known as one of the top BPO companies in Mumbai, especially for businesses that want to outsource work. This unit offers customer support, data analysis, and other customised solutions. With global experience and deep knowledge of different industries, Wipro BPO is a trusted partner for companies looking to handle their complex tasks smoothly and efficiently.
Genpact has a strong presence in Mumbai and is an essential company in the professional services field. The company is well-known for its supply chain management, accounting, and finance skills. It uses technology and deep market knowledge to offer high-quality, complex outsourcing solutions. Genpact is dedicated to giving the best services to clients worldwide.
Tech Mahindra Limited is different from other BPO companies in Mumbai because of its special BPO unit. This division works in many areas, offering services like accounting, finance, human resources, and customer support.
Infosys BPM is an essential company in Mumbai's BPO industry. It provides many services, such as process improvement, contact center support, and data analysis. Companies trust Infosys BPM for its smart ideas and use of digital technology to improve business processes.
TCS is a well-known BPO service provider in Mumbai that offers data entry and management services. The company also focuses on innovation and technology, using tools like advanced analytics, artificial intelligence, and machine learning to improve business operations. For companies in Mumbai looking to outsource their work, TCS is a trusted and reliable partner.
Intelenet Global Services, a part of Teleperformance, is one of the top BPO companies in Mumbai. It specialises in back-office services and customer support for banking, healthcare, and telecom industries. Known for offering flexible and scalable solutions, Intelenet uses technology to simplify business processes and improve customer experience.
Mumbai has a long history of BPO companies handling large volumes of work. However, many have faced problems like slow turnaround times and not using enough modern technology.
That's where SquadStack comes in with a fresh, tech-driven approach. We're changing how BPO works in Mumbai by solving these problems, helping agents work better, and giving our clients the best experience possible.
Tier 1 BPO companies in Mumbai are more advanced than traditional BPOs in technology and processes. However, they often don't use modern methods to boost telesales performance and keep customers engaged.
SquadStack fills this gap by offering innovative technology tools and well-trained agents to help businesses improve their telesales results and customer experience.
See how SquadStack's flexible solutions work well in different sales situations. Their focused methods for onboarding, day-to-day operations, pre-sales, and renewal calls help businesses in Mumbai get the best results and keep customers happy.
SquadStack makes onboarding and welcome calls easy and personal. They help new users set up and answer their first questions, which makes customers feel happy and stay longer. For businesses in Mumbai wanting to make a great first impression with remote sales teams, SquadStack is a perfect choice.
SquadStack's informational and operational calls smoothly handle regular tasks like confirming appointments and giving service updates. This helps keep customers happy and improves operations. For businesses in Mumbai that want top remote sales performance, SquadStack is a valuable partner.
SquadStack connects with potential customers through pre-sales calls, listening to their needs, and answering questions. This helps move leads closer to buying. For businesses in Mumbai looking to improve their pre-sales process, SquadStack is a top choice.
SquadStack helps businesses increase sales and keep customers through active sales and renewal calls. This allows companies to earn more money and build strong, lasting relationships. For firms in Mumbai that want to grow their customer base and increase loyalty, SquadStack is the best choice.
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SquadStack is built to handle high-volume telesales using AI-powered systems and a remote agent network, making it faster and more scalable than many traditional BPOs in Mumbai.
SquadStack is ideal for startups because it offers flexible pricing, scalable remote teams, and faster setup, all of which are often challenging with bigger, traditional BPOs in Mumbai.
Yes, SquadStack and other top Mumbai BPOs offer multilingual support, helping businesses reach customers in regional Indian languages and global ones like English and Hindi.
Absolutely. SquadStack focuses on long-term success by offering consistent agent performance, regular training, and data-driven insights, making it a trusted BPO partner in Mumbai.
Unlike many traditional BPOs, SquadStack is designed for tech-first businesses. It offers API integrations, real-time analytics, and automation, features that modern Mumbai companies often need.
