Call Center in Lucknow | Call Center Services in Lucknow

Explore the exceptional offering of call centers in Lucknow. Discover the factors shaping the city’s prominence and leverage SquadStack’s top-tier services for growth.

May 16, 2024

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5 mins

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Call Center in Lucknow | Call Center Services in Lucknow

Shara Zareen

Call Center in Lucknow | Call Center Services in Lucknow

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Lucknow, known as the city of Nawabs, is famous for its rich history and culture and its rapid emergence as a key player in India's call center industry. The call centers in Lucknow offer a diverse range of contact center services to customers nationwide. However, these call centers struggle with outdated technology that hinders their ability to provide advanced call center features like omnichannel outreach, guided scripts, and lead prioritization for improved customer experience.

While there are many call centers in Lucknow, choosing the right outsourcing partner that provides a technology stack like an in-house dialer to prioritize and queue leads can be challenging. Outsourcing your call center services and solutions to SquadStack can free you from contact center operations and allow you to focus on your core business. With a team of more than ten thousand telecallers and an exceptional technology stack, SquadStack enables you to adjust your operations as needed.

SquadStack offerings include lead management tools, AI-powered quality monitoring, and an agent management platform. We also offer a call center dashboard wherein you can access all the campaign-related information, such as agent quality factors, conversions, total dialed calls, etc. SquadStack recently received the “CX Leader of the Year” award for our service and commitment to exceptional customer experience, solidifying our position as one of the best call center service providers in Lucknow.

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Lucknow’s Leading Call Center Service Provider

In Lucknow's crowded call center landscape, SquadStack stands out as an ideal choice. We transcend the limitations of traditional call centers by leveraging top-tier technology to deliver efficient operations and exceptional customer experiences. Our dialer technology combines parallel and predictive dialing for optimal lead prioritization and queue management.

Additionally, our guided scripts provide agents with real-time information and ensure consistent messaging. We go beyond the customizable script and offer options like personalized greetings, introductions, and data capture features. This approach creates a positive first impression and fosters a smooth customer experience.

SquadStack offers a comprehensive omnichannel experience, allowing you to connect with your customers via SMS, email, WhatsApp, etc. Moreover, our workflow builder empowers you to configure and customize various touchpoints, maximizing your chances of connection.

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SquadStack Leverages the Power of Human & Advanced Technology to Deliver Exceptional Customer Service
Image: SquadStack Leverages the Power of Human & Advanced Technology to Deliver Exceptional Customer Service

What Makes SquadStack Better than Other BPOs & Call Centers in Lucknow?

SquadStack focuses on delivering exceptional customer experience. Our solutions, like custom-built campaigns and cutting-edge technology, ensure that we perfectly align with your unique business needs. Here's what makes us the top choice among several call centers in Lucknow for leading businesses across sectors like stockbroking, D2C brands, BFSI, and education.

SquadStack is a Trusted Outsourcing Partner for Leading BFSI Businesses
Image: SquadStack is a Trusted Outsourcing Partner for Leading BFSI Businesses

Trained Telecallers

SquadStack provides a dedicated team of experts ready to elevate your customer interactions. We leverage a massive team of 10,000+ highly trained decentralized telecallers. These telecallers are the top talents that make it through our comprehensive screening and assessment process. Regular mock calls and ongoing training ensure our agents stay up-to-date on industry trends and deliver exceptional customer support across all sectors.

Industry Trained Telecallers of SquadStack
Image: Industry Trained Telecallers of SquadStack

Omnichannel Outreach

SquadStack empowers businesses with a customizable omnichannel approach. This allows them to connect seamlessly with potential leads across their preferred communication channels, including voice calls, emails, WhatsApp, SMS, etc. This flexibility enables you to tailor your customer reach, ensuring you connect with leads at the right time and on the right channel.

SquadStack’s System-Driven Omnichannel Outreach with 90% Connectivity
Image: SquadStack’s System-Driven Omnichannel Outreach with 90% Connectivity

CRM Integration

SquadStack seamlessly integrates with your existing tech stack, including popular CRMs like Salesforce, Pipedrive, and Freshsales. This allows agents to make informed decisions and deliver personalized services by instantly accessing relevant customer information.

SquadStack can Seamlessly Integrate with Standard CRMs.
Image: SquadStack can Seamlessly Integrate with Standard CRMs.

AI-Powered Quality Monitoring

SquadStack goes beyond basic call monitoring. Our AI technology analyzes 15% of your recorded lead calls against 23 customizable parameters. Our AI-powered call quality monitoring empowers businesses to gain detailed reports and access call quality with complete transparency, allowing them to identify areas of improvement. This helps continuously refine the strategies and optimize campaigns to drive superior results.

SquadStack Offers AI-Powered Quality Monitoring
Image: SquadStack Offers AI-Powered Quality Monitoring

Data-Security & Compliance

We hold the prestigious ISO/IEC 27001:2013 certification, demonstrating our commitment to the highest security standards. Our robust data protection and privacy measures include DND scrubbing and data purging. We utilize features like PII masking to safeguard sensitive personal information. Additionally, screenshot restrictions prevent unauthorized data capture.

SquadStack’s Data Security & Compliance Measures
Image: SquadStack’s Data Security & Compliance Measures

Lead Matching

SquadStack's lead matching engine ensures every call gets routed to the most qualified agent with the appropriate skills. This leads to faster issue resolution, optimized higher first-call resolution rates, and a more positive customer experience.

SquadSquad’s Lead Matching Engine Effectively Matches Calls to the Most Appropriate Agent
Image: SquadStack’s Lead Matching Engine Effectively Matches Calls to the Most Appropriate Agent

Enhanced Connectivity

Our customizable outreach support significantly boosts connectivity rates by up to 90%, leading to faster Turnaround Time (TAT). This assists businesses in maintaining solid connections with customers and reaching out to them effectively.

Reasons to Choose SquadStack’s Services
Image: Reasons to Choose SquadStack’s Services

How is SquadStack Different From Traditional BPOs and Call Centers

The traditional call centers in Lucknow struggle to deliver the personalized touch and efficiency that truly sets businesses apart. At SquadStack, we aim to revolutionize the way customer interactions are handled. Here's how our cutting-edge approach goes beyond the limitations of traditional call centers, empowering businesses in Lucknow to deliver exceptional customer service and achieve remarkable results.

SquadStack

Traditional BPO

Enhanced Agent Productivity: SquadStack's user-friendly guided app streamlines workflows and boosts agent efficiency. We leverage historical data to identify top leads and match them with the most qualified agents, maximizing agent productivity and conversions.

Low Agent Utilization: Traditional call centers in Lucknow often struggle with low agent productivity. This translates to agents spending a significant portion of their time on non-productive tasks, hindering overall campaign success.

Pay Only For Connected Minutes: Our transparent, usage-based pricing means you only pay for connected calls. Additionally, detailed, trackable insights empower you to optimize your campaigns for maximum ROI.

Fixed Cost Contracts: With fixed-cost contracts, you might overpay during slow periods or be understaffed during peak times, leading to wasted resources and missed opportunities.

Flexibility: SquadStack’s flexible solutions can quickly adapt to your evolving needs. Whether you need to scale up or down, we ensure you have the right resources at the right time.

Inflexibility: Call centers in Lucknow often lack the flexibility to adapt to your changing lead volume. They can leave you understaffed during peak times.

Omnichannel Outreach: SquadStack's omnichannel approach goes beyond traditional call centers and includes email, SMS, and IVR, allowing you to connect with customers on their preferred channels.

Limited Outreach Channels: Traditional call centers rely solely on this outdated approach of repeated phone calls, which can lead to frustrated customers and poor reach rates. 

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SquadStack’s Advantage over Other Call Centers in Lucknow

  • Effortless Scaling: With SquadStack’s large pool of qualified telecallers, you can seamlessly adjust your telecalling team up or down as your lead flow fluctuates. Moreover, you need not worry about the recruitment or the training process.
  • Boosted Agent Efficiency: Our user-friendly guided app streamlines workflows, equips agents with the right information, and maximizes call time utilization.
  • Reach the Right Leads: SquadStack’s in-app dialer with lead prioritization ensures your agents connect with the most qualified leads, maximizing connection rates and campaign success.
  • Focus on What Matters: SquadStack handles all call center operations, freeing you to concentrate on your core business activities.
  • Data-Driven Decisions: Our transparent data capture and detailed reporting empower you to track results and optimize your strategy for maximum impact.
  • Security You Can Trust: SquadStack prioritizes data security with industry-standard protocols and compliance measures, giving you peace of mind and building trust with your customers.
SquadStack Empowers Human Experience with AI to Drive Better Sales Experience
Image: SquadStack Leverages Human Expertise + AI to Drive Better Sales
FAQ's

Why is Lucknow a significant destination for BPO in India?

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The city has an abundant skilled workforce, a favorable business environment, a strategic location, and robust infrastructure. These factors altogether make Lucknow a significant destination for BPOs in India.

What services do call centers in Lucknow provide?

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They provide various services, including customer service, technical support, data entry, data processing, human resources, accounting, and finance.

Can call centers in Lucknow cater to international clients in different time zones?

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These companies are designed to cater to international clients in different time zones through 24/7 service.

How is SquadStack different from other call center service providers in Lucknow?

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SquadStack offers a comprehensive, integrated technology solution for businesses besides around-the-clock service by an exceptionally talented workforce. The unparalleled expertise, innovative approach, and customer-centric services distinguish SquadStack from the rest of the service providers.

How Does Squadstack protect client data and ensure privacy?

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Squadstack implements robust encryption across all layers to safeguard client data against potential breaches and cyberattacks.

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