Call Center in Noida | Call Center Services in Noida

Discover top Call Centres in Noida, including BPOs, International and Domestic Call Centres. Locate addresses and FAQs for the best Call Centres near you on Squadstack.

May 2, 2024

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5 mins

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Call Center in Noida | Call Center Services in Noida

Himanshu Bajpai

Call Center in Noida | Call Center Services in Noida

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In recent years, Noida has emerged as a hub for call center service providers, facilitating seamless communication between businesses and their valued customers. Noida's call center companies cater to a diverse range of industries, including telecommunications, e-commerce, healthcare, banking, and more. They offer a wide array of services, such as inbound and outbound customer support, telemarketing, technical support, lead generation, and back-office support.

There are many BPO call center companies in Noida that offer contact center services. However, finding the best call center in Noida, which provides a tech stack like an in-house dialer that can prioritize and queue leads to be called, can be challenging.

The main challenge faced by these call centers in Noida is that they do not offer the features of effective omnichannel communication with customers, automated agent script guiding, and lead prioritization, which can result in lead drop-offs and decreased conversions.

If you are looking for outsourcing call center services in Noida, SquadStack offers the flexibility to scale your operations seamlessly. Backed by a robust technology stack and a team of over 10,000 trained telecalling agents, we offer a fully managed solution to boost conversions and reduce CAC for businesses. Our robust tech stack includes lead management tools, AI technology for quality monitoring, an agent management platform, and a call center dashboard where complete campaign information, such as agent quality factors, connectivity, conversions, total dialed calls, and top performers, are visible.

SquadStack combines the power of people and tech
Image: SquadStack Combines the Power of People and Tech
How to Manage Call Center Technology & Tools

Noida’s Leading Call Center Services Provider

SquadStack stands out among Noida's many call centers by leveraging cutting-edge technology. By leveraging advanced tools such as parallel dialing dialer, predictive dialer, and call routing facilities where the best agents receive top leads, along with guided scripts for seamless lead interactions, SquadStack ensures efficiency and effectiveness in its operations.

Additionally, features like customizable greetings, introductions, and capture of specific details for customer reports further enhance the service quality. This makes SquadStack the best call center services provider in Noida, which also employs workflow builders to configure and customize various touchpoints, including calls, emails, SMS, WhatsApp, and IVR, and also ensures a seamless customer journey.

Boost your Outreach with SquadStack

What Makes SquadStack Better than Other BPOs & Call Centers in Noida?

Our focus is on delivering exceptional customer experience. Among several call centers in Noida, we have become the top choice for leading businesses in BFSI, E-commerce, Healthcare, Banking, Automotive, Retail, and more. Here’s what sets us apart -

Industry Trained Agents

SquadStack has 10K+ telecalling agents working from home and our call center offices. These telecallers undergo thorough screening and assessments before they are hired. Regular mock calls and training ensure they remain up-to-date with relevant information and offer exceptional customer support for businesses across various industries.

Trained and vetted agents of SquadStack
Image: SquadStack’s Trained and Vetted Agents

Transparent Reporting & Outcome-based Pricing

SquadStack gives their clients complete visibility of the performance so they can make informed decisions. Our clients are charged only for the connected calls. They do not have to pay fixed costs.

Reasons to Choose SquadStack’s Services
Image: Reasons to Choose SquadStack’s Services

System-driven Omnichannel Outreach & Lead Management

SquadStack provides lead management and sales services to help businesses expand their client base and generate revenue. We utilize IVR to empower self-service, allowing customers to resolve common issues on their own. Additionally, SquadStack’s system-driven omnichannel outreach ensures effective lead management by connecting with them through their preferred channel.

SquadStack's system-driven omnichannel outreach
Image: SquadStack’s System-Driven Omnichannel Outreach

AI-Led Quality Monitoring

Our rigorous AI + human-powered quality assurance and performance monitoring process surpasses the industry standards with a smart sampling rate of 12%.

 SquadStack utilizes AI for quality monitoring
Image: SquadStack Utilizes AI for Quality Monitoring

Data-Security & Compliance

SquadStack is an ISO/IEC 27001:2013 certified company. We follow robust data protection and privacy measures. The company’s adherence to the relevant regulations and commitment to security builds trust and reliability among our clients.

SquadStack’s Data Security & Compliance Measures
Image: SquadStack’s Data Security & Compliance Measures

Lead Matching

Our lead matching engine ensures that incoming calls reach the right agent with the appropriate skills for faster resolution of issues. It optimizes the chances of successful first-call resolution rates and boosts positive customer experience.

SquadStack’s lead matching engine matches the calls with the right agent.
Image: SquadStack’s Lead Matching Engine Matches the Calls with the Right Agent.

CRM Integration

SquadStack offers customizable integrations with your tech stack along with easy integration with standard CRMs like Salesforce, Pipedrive, and Freshsales. Integrations provide the agents with customer data, helping them provide personalized and effective service.

SquadStack can Seamlessly Integrate with Standard CRMs
Image: SquadStack can Seamlessly Integrate with Standard CRMs

How is SquadStack Different From Traditional BPOs and Call Centers

Traditional BPOs and call centers in Noida often struggle to deliver the personalized touch and efficiency needed to enhance customer experience. Our technology-driven approach and various other services set SquadStack apart from traditional BPOs. Here’s how we go beyond the limitations of traditional call centers, empowering businesses to deliver exceptional customer service and achieve remarkable results.

SquadStack

Traditional BPO

100% Agent Productivity: Boost agent efficiency and results with our guided app. We analyze historical data to identify top leads and match them with the most qualified agents, maximizing productivity and conversions.

Low Agent Utilization: Traditional call centers in Noida often experience low agent productivity, with utilization rates as low as 65%. This means agents spend significant time on non-productive activities, impacting overall campaign success.

Usage-based Pricing: Our usage-based pricing eliminates charges for non-connected minutes or technical issues. You only pay for connected calls with detailed, trackable insights to optimize your campaigns.

Fixed Costs: With fixed-cost contracts, you pay the same regardless of call volume or connection rates. This can lead to wasted resources if lead flow fluctuates.

Flexibility: SquadStack adapts to your evolving needs. Whether you need to ramp up campaigns quickly or scale back, our flexible solutions ensure you always have the right resources at your disposal.

Inflexibility: Call centers in Noida are not usually flexible enough to adapt to the changing lead volume. They can leave you understaffed during peak times.

Omnichannel Outreach: We go beyond traditional call centers, fostering omnichannel outreach through email, SMS, and IVR. We offer extended outreach by scheduling sessions for weekends or before 9 am and after 9 pm.

Limited Outreach Channels: Traditional call centers rely heavily on repeated phone calls, which can be frustrating for customers and lead to poor reach rates. Omnichannel outreach strategies are often lacking.

Book a Demo with SquadStack

SquadStack's Advantages Over Other Call Center in Noida

  • Flexibly scale your telecalling campaigns. SquadStack provides a pool of qualified telecallers, eliminating the need for recruitment and training. You can seamlessly adjust your team based on your needs.
  • Boost agent efficiency and results. Our guided app streamlines processes and equips agents with the right information, maximizing call time utilization and overall productivity.
  • Reach more qualified leads. Our in-app dialer, with features like lead prioritization, ensures efficient call distribution and improves connection rates.
  • Focus on core business activities. We handle and manage all operations related to a call center, freeing you to concentrate on your core activities.
  • Gain clear insights into campaign performance. SquadStack provides transparent data capture and detailed reporting, allowing you to track results and optimize your strategy.
  • Effortless scalability to meet your changing needs. Our on-demand solution allows you to adjust your telecalling team to match your lead flow easily.
  • Ensure data security and customer privacy. SquadStack prioritizes data security with industry-standard protocols and compliance measures to protect sensitive information.
Drive better sales with SquadStack
Image: Drive Better Sales with SquadStack
FAQ's

Why is Noida a significant destination for BPO in India?

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The city has an abundant skilled workforce, a favorable business environment, a strategic location, and robust infrastructure. These factors altogether make Noida a significant destination for BPOs in India.

What services do call centers in Noida provide?

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They provide a wide range of services, including customer service, technical support, data entry, data processing, human resources, accounting, and finance.

Can call centers in Noida cater to international clients in different time zones?

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These companies are designed to cater to international clients in different time zones through 24/7 service.

How is SquadStack different from other call center service providers in Noida?

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SquadStack offers a comprehensive, integrated technology solution for businesses besides around-the-clock service by an exceptionally talented workforce. The unparalleled expertise, innovative approach, and customer-centric services distinguish SquadStack from the rest of the service providers.

How Does Squadstack protect client data and ensure privacy?

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Squadstack implements robust encryption across all layers to safeguard client data against potential breaches and cyberattacks.

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