Call Center in Noida

In recent years, Noida has emerged as a hub for call center service providers, facilitating seamless communication between businesses and their valued customers. Top call center companies in Noida cater to a diverse range of industries, including telecommunications, e-commerce, healthcare, banking, and more. They offer a wide array of services, such as inbound and outbound customer support, telemarketing, technical support, lead generation, and back-office support. Finding the best call center in Noida, which provides a tech stack like an in-house dialer that can prioritize and queue leads to be called, can be challenging.

The main challenge faced by these call centers in Noida is that they do not offer the features of effective omnichannel communication with customers, automated agent script guiding, and lead prioritization, which can result in lead drop-offs and decreased conversions. If you are looking for outsourcing call center services in Noida, SquadStack offers the flexibility to scale your operations seamlessly. Backed by a robust technology stack and a team of over 10,000 trained telecalling agents, we offer a fully managed solution to boost conversions and reduce CAC for businesses.

Looking for a Leading Domestic Call Center in Noida?

SquadStack stands out among the top tech-powered call center companies in Noida by leveraging cutting-edge technology. Utilizing advanced tools such as parallel dialing, predictive dialers, and call routing facilities where the best agents receive top leads, along with guided scripts for seamless lead interactions, SquadStack ensures efficiency and effectiveness in its operations.

Additionally, features like customizable greetings, introductions, and capture of specific details for customer reports further enhance the service quality. This makes SquadStack the best call center services provider in Noida, which also employs workflow builders to configure and customize various touchpoints, including calls, emails, SMS, WhatsApp, and IVR, and also ensures a seamless customer journey.

What Makes SquadStack Better than Other BPOs & Call Centers in Noida?

Our focus is on delivering exceptional customer experience. Among several call centers in Noida, we have become the top choice for leading businesses in BFSI, E-commerce, Healthcare, Banking, Automotive, Retail, and more. Here’s what sets us apart -

Industry Trained Agents

SquadStack has 10K+ telecalling agents working from home and our call center offices. These telecallers undergo thorough screening and assessments before they are hired. Regular mock calls and training ensure they remain up-to-date with relevant information and offer exceptional customer support for businesses across various industries.

Transparent Reporting & Outcome-based Pricing

SquadStack gives their clients complete visibility of the performance so they can make informed decisions. Our clients are charged only for the connected calls. They do not have to pay fixed costs.

System-driven Omnichannel Outreach & Lead Management

SquadStack provides lead management and sales services to help businesses expand their client base and generate revenue. We utilize IVR to empower self-service, allowing customers to resolve common issues on their own. Additionally, SquadStack’s system-driven omnichannel outreach ensures effective lead management by connecting with them through their preferred channel.

AI-Led Quality Monitoring

Our rigorous AI + human-powered quality assurance and performance monitoring process surpasses the industry standards with a smart sampling rate of 12%.

Data-Security & Compliance

SquadStack is an ISO/IEC 27001:2013 certified company. We follow robust data protection and privacy measures. The company’s adherence to the relevant regulations and commitment to security builds trust and reliability among our clients.

Lead Matching

Our lead matching engine ensures that incoming calls reach the right agent with the appropriate skills for faster resolution of issues. It optimizes the chances of successful first-call resolution rates and boosts positive customer experience.

CRM Integration

SquadStack offers customizable integrations with your tech stack along with easy integration with standard CRMs like Salesforce, Pipedrive, and Freshsales. Integrations provide the agents with customer data, helping them provide personalized and effective service.

How is SquadStack Different From Traditional BPOs and Call Centers in Noida

Traditional BPOs and call centers in Noida often struggle to deliver the personalized touch and efficiency needed to enhance customer experience. Our technology-driven approach and various other services set SquadStack apart from traditional BPOs. Here’s how we go beyond the limitations of traditional call centers, empowering businesses to deliver exceptional customer service and achieve remarkable results.

SquadStack's Advantages Over Other Call Centers in Noida

• Flexibly scale your telecalling campaigns. SquadStack provides a pool of qualified telecallers, eliminating the need for recruitment and training. You can seamlessly adjust your team based on your needs.

• Boost agent efficiency and results. Our guided app streamlines processes and equips agents with the right information, maximizing call time utilization and overall productivity.

• Reach more qualified leads. Our in-app dialer, with features like lead prioritization, ensures efficient call distribution and improves connection rates.

• Focus on core business activities. We handle and manage all operations related to a call center, freeing you to concentrate on your core activities.

• Gain clear insights into campaign performance. SquadStack provides transparent data capture and detailed reporting, allowing you to track results and optimize your strategy.

• Effortless scalability to meet your changing needs. Our on-demand solution allows you to adjust your telecalling team to match your lead flow easily.

• Ensure data security and customer privacy. SquadStack prioritizes data security with industry-standard protocols and compliance measures to protect sensitive information.