Call Center in Pune | Call Center Services in Pune

Pune is a vibrant city in the western state of Maharashtra, India. The city is a thriving IT hub, and over the past few years, it has become a prime location for BPO (Business Process Outsourcing) services. “As per the news, only 6 Indian cities could make it to the top 10 of the ‘Top 100 Outsourcing Destination Report’. Amongst those 6 cities, Pune stood tall in the second position.” This success is a testament to the city’s unique blend of skilled workforce, favorable business conditions, and the efforts of numerous call centers in Pune.

Despite the abundance of call centers in Pune, not all offer a tech stack with an in-house dialer and advanced call center features like omnichannel support. However, SquadStack, a leading call center service provider in Pune, can help you overcome all the modern call center-related challenges. With over 10,000 telecalling agents working from home and office, we can provide you the freedom to scale your contact center operations according to your needs. Our technology-driven approach and almost negligible dependence on third-party tools distinguish us from traditional BPOs, making us a preferred choice for many small and large companies.

Further solidifying SquadStack’s commitment to exceptional customer experience, we were recently awarded "CX Leader of the Year." This recognition positions us as one of the best call center service providers in Pune.

Pune's Leading Call Center Services Provider

Among numerous call centers in Pune, SquadStack sets itself apart with its advanced technology, which efficiently elevates your customer experience. We are renowned for our commitment to excellence and expertise. Ten thousand decentralized telecallers, 300k+ daily omnichannel touchpoints, and more than 80% connectivity rates have helped us gain the trust of leading businesses in various sectors. We leverage powerful tools such as a lead matching engine and parallel as well as predictive dialers. We also provide guided scripts for seamless customer interactions.

SquadStack’s features, such as customizable omnichannel outreach, greetings, introductions, and data capture, boast personalized customer journeys, as well as help businesses gather information required for customized follow-up.

Moreover, our workflow builder configures and customizes various touchpoints, such as calls, SMS, emails, IVR, WhatsApp, etc., ensuring a seamless customer journey across all channels.

What Makes SquadStack Better than Other BPOs & Call Centers in Pune?

SquadStack is a tech-powered contact center with a strong presence in Pune. We provide all-in-one telecalling services to businesses of all sizes and industries. Let us understand what makes us one of the best call center service providers in Pune.

• Trained & Vetted Telecallers: Our team of over 10,000 rigorously screened and trained agents are equipped to deliver exceptional customer experiences. We conduct regular mock calls and training to ensure they remain up-to-date with relevant information.

• Improved Connectivity & Omnichannel Outreach: Our lightning-fast TAT, DND & spam checks, tech-driven lead prioritization, and omnichannel outreach, along with weekend and after-hour coverage, help deliver a high connectivity rate of upto 90%. Additionally, we use calls, e-mails, IVR, SMS, and WhatsApp for a system-driven omnichannel outreach.

• Data-Security & Compliance: SquadStack is an ISO/IEC 27001:2013 certified company. We have robust data protection and privacy measures, including DND scrubbing, data purging, and built-in PII masking, ensuring our clients' reliability and trust.

• AI-Powered Quality Monitoring: SquadStack’s best-in-class human + AI-powered quality assurance and performance monitoring process ensures high-standard interaction, including accuracy at work. Our quality monitoring samples 12% of call recordings (3% manual) across 23 quality parameters, while our smart sampling rate of 12% surpasses industry standards.

• Transparent Reporting: SquadStack gives its clients access to in-depth reporting, actionable insights, and 100% recordings of the campaigns, empowering them to make data-driven decisions. A comprehensive view of the active campaigns, along with weekly and monthly trends of standard campaigns and outreach metrics such as calls, connectivity, conversions, etc., can be viewed through the analytics dashboard.

• CRM Integrations: SquadStack integrates with your existing tech stack and standard CRMs like Salesforce, Pipedrive, and Freshsales. This integration empowers the agents with real-time customer data, allowing them to provide personalized interactions and deliver exceptional service.

• Lead Matching: Our lead matching engine ensures that incoming calls reach the right agent with the appropriate skills for faster issue resolution. It optimizes the chances of successful first-call resolution rates and boosts positive customer experience.

How is SquadStack Different From Traditional BPOs and Call Centers in Pune

Traditional BPOs and call centers in Pune often struggle to deliver the personalized touch and efficiency needed to enhance customer experience. Our technology-driven approach and various other services set SquadStack apart from traditional BPOs. Here’s how we go beyond the limitations of traditional call centers, empowering businesses to deliver exceptional customer service and achieve remarkable results.

SquadStack’s Advantage over Other BPOs & Call Centers in Pune

• SquadStack provides a pool of 10K+ qualified telecallers, eliminating the need for recruitment and training. You can seamlessly adjust your team based on your needs.

• Our operations are designed to be highly scalable. We adapt to the client’s needs and scale accordingly, ensuring the effective and efficient operation of our customers at a low cost.

• SquadStack's usage-based pricing policy makes us affordable. It gives companies a better return on investment without fixed seat costs and ensures they pay only for productive, connected minutes.

• SquadStack helps its clients identify and engage with their potential customers. Our built-in lead prioritization model matches leads to the most appropriate telecallers with suitable skills.

• SquadStack provides transparent data capture and detailed reporting, allowing you to track results and optimize your strategy.

• Our guided app streamlines processes and equips agents with the correct information, maximizing call time utilization and overall productivity.