Call Centers in Dehradun

Explore how call centers in Dehradun can help businesses enhance their CX. Increase CSAT and boost sales with SquadStack’s tech-powered solutions.

July 1, 2024

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6 mins

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Call Centers in Dehradun

Shara Zareen

Call Centers in Dehradun

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Nestled in the foothills of the Himalayas, the city of Dehradun is a growing hub for call centers. These companies are crucial in connecting businesses with their target audience and fostering stronger relationships. The call centers in Dehradun empower businesses of all sizes- from established corporations to startups. They offer a wide range of services like inbound and outbound customer support, telemarketing, technical support, lead generation, back-office support, and more.

Dehradun is rapidly growing in the call center industry, but many service providers lack advanced call center technology essential for optimal performance. The call centers in Dehradun often have outdated dialing systems that do not prioritize and queue leads. They do not offer omnichannel communication, automated agent script guiding, and lead prioritization. These insufficiencies can result in lead drop-offs and decreased conversions. Hence, choosing the right outsourcing partner for your business can be challenging.

Call Center in Dehradun: Image 1
Image: SquadStack houses over ten thousand decentralized telecallers proficient in 9 languages.

SquadStack is a tech-first telesales outsourcing platform that offers a fully managed solution to address the abovementioned limitations. Our robust tech stack includes lead management tools for effective lead prioritization, omnichannel outreach for frictionless communication, AI technology for quality monitoring, and an agent management platform. SquadStack’s call center dashboard lets you easily gain valuable data insights like agent quality factors, connectivity, conversions, total dialed calls, and top performers. With our team of 10K+ trained telecallers, businesses can quickly scale their operations according to their needs, reduce CAC, and boost conversions.

Call Center in Dehradun: EBook

Dehradun’s Leading Call Center Service Provider

SquadStack sets itself apart from numerous call center service providers in Dehradun by leveraging cutting-edge technology designed for efficiency and exceptional customer service. We utilize advanced tools like parallel dialing, predictive dialing, and intelligent call routing to ensure qualified leads are connected with the best agents with appropriate knowledge and skills. While our guided scripts equip the telecallers for professional communication and seamless lead interactions, SquadStack’s workflow builder configures and customizes various touchpoints, such as calls, SMS, emails, IVR, WhatsApp, etc., ensuring a seamless customer journey across all channels.

Call Center in Dehradun: Image 2
Image: Building Custom Guided Scripts for Telecalling Campaigns

Additionally, our customizable greetings and introductions feature can personalize every customer's experience. We allow you to capture specific details for comprehensive customer reports, refining your strategy. This makes SquadStack the best call center service provider in Dehradun, which employs an omnichannel outreach system with various touchpoints, including calls, emails, SMS, WhatsApp, and IVR.

What Makes SquadStack Better than Other BPOs & Call Centers in Dehradun?

Our unwavering commitment to cutting-edge technology ensures efficient operations and exceptional customer experience. This focus on innovation, combined with our comprehensive suite of services, makes SquadStack the go-to partner for leading businesses in Dehradun.

Industry Trained Agents

SquadStack boasts a team of over 10K screened, trained, and vetted telecalling agents. These telecallers were hired only after they had cleared our rigorous screening and assessments, ensuring they have the expertise and knowledge to navigate customer interactions confidently. Regular mock calls, personalized feedback, and training empower them to remain up-to-date with relevant information and offer exceptional customer support.

Call Center in Dehradun: Image 3
Image: Trained and Vetted Agents Working from Home and Office

Transparent Reporting & Usage-based Pricing

SquadStack empowers you to take complete control of your campaigns. Our in-depth reporting provides valuable metrics to track performance. We provide 100% call recordings of your campaigns, allowing you to monitor interactions and identify areas for improvement. This data-driven approach ensures you make informed decisions that optimize your campaigns for maximum ROI. Plus, SquadStack's transparent usage-based pricing discourages hidden fees and fixed costs, ensuring you only pay for the productive, connected minutes.

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Image: Usage-Based Pricing with No Hidden Fees

Data-Security & Compliance

SquadStack prioritizes data security. We adhere to strict industry standards and compliance measures to safeguard sensitive customer information. Our agents undergo rigorous training on data privacy, and our systems utilize advanced encryption such as PII masking, screenshot restrictions, DND scrubbing, and data purging to ensure all interactions remain confidential.

Call Center in Dehradun: Image 5
Image: Enterprise-Grade Data Security

System-driven Omnichannel Outreach

SquadStack's omnichannel approach lets you connect with leads on their preferred channels – voice calls, emails, WhatsApp, SMS, and more. This flexibility ensures you reach them at the right time and on the right platform, maximizing your engagement and conversions.

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Image: Customizable System-Driven Omnichannel Outreach

AI-Led Quality Monitoring

SquadStack goes above & beyond with a powerful AI system that analyzes 12% of calls across 23 flexible key metrics. Combined with a 3% human review, this ensures in-depth insights to identify improvement areas. Our actionable feedback empowers agents to refine their skills and deliver exceptional service continuously.

Call Center in Dehradun: Image 7
Image: AI-Powered Quality Monitoring for High Quality Calls

Lead Matching

SquadStack's lead matching engine leverages AI to analyze factors like customer data to connect callers with the best agent for their needs instantly. This translates to faster issue resolution, higher first-call success rates, and happier customers.

Call Center in Dehradun: Image 8
Image: Lead Matching for Efficient Call Routing

CRM Integration

SquadStack integrates with your current tech stack, including popular CRMs like Salesforce, Pipedrive, and Freshsales. This seamless integration gives your agents access to all the customer information they need. With this real-time data, they can personalize each interaction and provide a top-notch experience for every customer.

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Image: Seamless CRM Integration

How is SquadStack Different From Traditional BPOs and Call Centers

The call center industry in Dehradun is vast, but many BPO companies struggle to personalize service and streamline operations. We at SquadStack aim to change that. Our innovative solutions go beyond the typical Dehradun call center, improving your operations.

SquadStack

Traditional BPO

With an intuitive agent interface and user-friendly guided app that provides real-time support, your agents can focus on delivering exceptional customer service. This translates to a major boost in productivity for your entire call center.

Many traditional call centers in Dehradun struggle with agents spending too much time on tasks that don't directly help customers. Low agent productivity impacts your campaign’s performance. 

Our productivity-linked pricing is based on how much you use it. You only pay for the connected minutes, so there are no hidden fees. This lets you easily predict your call center costs. 

With fixed-cost contracts, you pay the same regardless of call volume or connection rates. If your lead flow fluctuates, you could be paying for resources you don't always need.

SquadStack allows you to quickly scale your telecalling team in accordance with your lead volume, ensuring optimal campaign performance at every stage.

The inflexibility of call centers in Dehradun poses a potential challenge. You cannot scale up or down quickly to adapt to your changing lead volume. 

Unlike traditional call centers in Dehradun, SquadStack offers a comprehensive omnichannel approach with email, SMS, and IVR integrations, maximizing customer reach and engagement.

Traditional call centers in Dehradun rely heavily on repeated phone calls, which can frustrate customers and lead to poor reach rates.

Call Center in Dehradun: Image 10
Image: Reasons that Make SquadStack Different from Traditional Call Centers

SquadStack's Advantages Over Other Call Centers in Dehradun

  • SquadStack's on-demand solution lets you scale your telecalling campaigns like none other. We offer a pool of over 10,000 trained agents, so you need not worry about the recruiting and training process.
  • Our guided app provides clear instructions and all the information needed to the agents. This means less time fumbling around and more time delivering awesome customer service.
  • Our in-app dialer connects you with the right people faster. With features like lead prioritization, agents spend less time reaching voicemails and more time talking to qualified leads. This means higher connection rates and a sharper focus on contacts most likely to convert.
  • SquadStack can seamlessly manage your call center operations, allowing you to focus on your core business activities.
  • SquadStack gives clear, actionable insights through transparent data capture and detailed reporting. This can help you track every step of your campaign and identify areas for improvement.
Call Center in Dehradun: Book a Demo
FAQ's

Why is Dehradun a significant destination for BPO in India?

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The city has an abundant skilled workforce, a favorable business environment, a strategic location, and robust infrastructure. These factors altogether make Dehradun a significant destination for BPOs in India.

What services do call centers in Dehradun provide?

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They provide various services, including customer service, technical support, data entry, data processing, human resources, accounting, and finance.

Can call centers in Dehradun cater to international clients in different time zones?

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These companies are designed to cater to international clients in different time zones through 24/7 service.

How is SquadStack different from other call center service providers in Dehradun?

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SquadStack offers a comprehensive, integrated technology solution for businesses besides around-the-clock service by an exceptionally talented workforce. The unparalleled expertise, innovative approach, and customer-centric services distinguish SquadStack from the rest of the service providers.

How Does SquadStack protect client data and ensure privacy?

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SquadStack implements robust encryption across all layers to safeguard client data against potential breaches and cyberattacks.

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