Call Centers in Delhi | Call Center Services in Delhi

Call Centers in Delhi offer various services that empower businesses to achieve operational success through flexible and personalized solutions.

May 13, 2024

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5 mins

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Call Centers in Delhi | Call Center Services in Delhi

Shara Zareen

Call Centers in Delhi | Call Center Services in Delhi

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Delhi, the capital city of India, has emerged as a powerhouse of call center service providers over the last few years. The journey of the business process outsourcing (BPO) call center in Delhi, which began with basic data entry and customer service, has now evolved into a diverse spectrum of services catering to clients. Despite its growth and success, finding the best call center in Delhi can be complex. While many call center service providers offer their services in Delhi, not all have an in-house dialer with advanced features such as lead prioritization and queue management.

BPO call centers in Delhi struggle to maximize conversions due to limitations in their technology stack. They lack features like omnichannel communication for seamless customer interaction, automated agent scripting for consistent messaging, and lead prioritization to focus on the most promising opportunities. This can lead to missed conversions as valuable leads are dropped or not nurtured effectively.

Delhi, the global call center hub, has a huge demand for customer and telesales service providers. SquadStack, a promising call center service and solution provider, aims to fulfill these demands effectively and efficiently. By outsourcing our services, you can leverage our exceptional tech stack, a team of 10K+ trained telecallers, AI technology for quality monitoring, and an agent management platform, among other solutions. We recently received the "CX Leader of the Year" award for our unwavering commitment to excel in the call center outsourcing industry.

Manage Your Telecalling Campaigns Remotely!

Delhi's Leading Call Center Service Provider

SquadStack stands out as an ideal service provider among thousands of high-performing call centers in Delhi. We go beyond traditional call centers, utilizing top-notch technology to ensure efficient operations and exceptional customer experience. We leverage a combination of parallel and predictive dialers for effective lead prioritization and queue management.

Additionally, we offer customization options like personalized greetings, introductions, and customizable data capture features for a positive first impression and a seamless customer journey.

Moreover, our offerings, like omnichannel outreach with various touchpoint options- SMS, emails, WhatsApp, etc., workflow builders to configure the best time to reach out, call routing facilities, and guided scripts for the agents, make SquadStack the best call center service provider in Delhi.

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SquadStack Leverages the Power of Human & Advanced Technology to Deliver Exceptional Customer Service
Image: SquadStack Leverages the Power of Human & Advanced Technology to Deliver Exceptional Customer Service

What Makes SquadStack Better than Other BPOs & Call Centers in Delhi?

SquadStack's comprehensive services and relentless focus on cutting-edge technology translate to custom-built campaigns, which is one of the many reasons that make us stand out as a dominant telecalling service provider in Delhi. Among several call centers in Delhi, we have become the top choice for businesses within stock broking, D2C brands, the BFSI industry, and tech companies. Here are a few more factors that justify SquadStack's position in the market.

SquadStack is Trusted by Leading Companies
Image: SquadStack is Trusted by Leading Companies

Industry Trained Agents

SquadStack has 10K+ telecalling agents working from home and the office. These telecallers undergo thorough screening and assessments before they are hired. Regular mock calls and training ensure they remain up-to-date with relevant information and offer exceptional customer support for businesses across various industries.

Industry Trained Telecallers of SquadStack
Image: Industry Trained Telecallers of SquadStack

Transparent Reporting & Competitive Pricing

SquadStack gives their clients complete visibility of the performance so they can make informed decisions. Our clients are charged only for the connected calls. They do not have to pay fixed costs.

Reasons to Choose SquadStack's Services
Image: Reasons to Choose SquadStack's Services

Data-Security & Compliance

SquadStack is an ISO/IEC 27001:2013 certified company. We follow robust data protection and privacy measures. The company's adherence to the relevant regulations and commitment to security builds trust and reliability among our clients.

SquadStack's Data Security & Compliance Measures
Image: SquadStack's Data Security & Compliance Measures

Lead Management & AI Quality Monitoring

SquadStack provides lead management and sales services to help businesses expand their client base and generate revenue. Our rigorous AI + human-powered quality assurance and performance monitoring process surpasses industry standards with a smart sampling rate of 12%.

SquadStack Offers AI-Powered Quality Monitoring
Image: SquadStack Offers AI-Powered Quality Monitoring

IVR & Omnichannel Outreach

We utilize IVR to empower self-service, allowing customers to resolve common issues on their own. SquadStack's system-driven omnichannel outreach also ensures effective lead management by connecting with them through their preferred channel.

SquadStack's System-Driven Omnichannel Outreach with 90% Connectivity
Image: SquadStack's System-Driven Omnichannel Outreach with 90% Connectivity

Lead Matching

Our lead matching engine ensures incoming calls reach the right agent with the appropriate skills for faster resolution of issues. It optimizes the chances of successful first-call resolution rates and boosts positive customer experience.

SquadStack' s Lead Matching Engine
Image: SquadStack' s Lead Matching Engine Connects the Calls with the Most Appropriate Agent

CRM Integration

SquadStack offers customizable integrations with your tech stack and easy integration with standard CRMs like Salesforce, Pipedrive, and Freshsales. Integrations provide the agents with customer data, helping them provide personalized and effective service.

SquadStack can Seamlessly Integrate with Standard CRMs.
Image: SquadStack can Seamlessly Integrate with Standard CRMs.

How is SquadStack Different From Traditional BPOs and Call Centers

Traditional BPOs and call centers in Delhi often struggle to deliver the personalized touch and efficiency needed to stand out. Our technology-driven approach and various other services set SquadStack apart from traditional BPOs. Here's how we go beyond the limitations of traditional call centers, empowering businesses to deliver exceptional customer service and achieve remarkable results.

SquadStack

Traditional BPO

100% Agent Productivity: Boost agent efficiency and results with our guided app. We analyze historical data to identify top leads and match them with the most qualified agents, maximizing productivity and conversions.

Low Agent Utilization: Traditional call centers in Delhi often experience low agent productivity, with utilization rates as low as 65%. This means agents spend significant time on non-productive activities, impacting overall campaign success.

Usage-based Pricing: Our usage-based pricing eliminates charges for non-connected minutes or technical issues. You only pay for connected calls with detailed, trackable insights to optimize your campaigns.

Fixed Costs: With fixed-cost contracts, you pay the same regardless of call volume or connection rates. This can lead to wasted resources if lead flow fluctuates.

Flexibility: SquadStack adapts to your evolving needs. Whether you need to ramp up campaigns quickly or scale back, our flexible solutions ensure you always have the right resources.

Inflexibility: Call centers in Delhi are not usually flexible enough to adapt to the changing lead volume. They can leave you understaffed during peak times.

Omnichannel Outreach: We go beyond traditional call centers, fostering omnichannel outreach through email, SMS, and IVR. We offer extended outreach by scheduling sessions for weekends or before 9 am and after 9 pm.

Limited Outreach Channels: Traditional call centers rely heavily on repeated phone calls, which can frustrate customers and lead to poor reach rates. Omnichannel outreach strategies are often lacking.

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SquadStack's Advantages Over Other Delhi Call Centers

  • Flexibly scale your telecalling campaigns. SquadStack provides a pool of qualified telecallers, eliminating the need for recruitment and training. You can seamlessly adjust your team based on your needs.
  • Boost agent efficiency and results. Our guided app streamlines processes and equips agents with the correct information, maximizing call time utilization and overall productivity.
  • Reach more qualified leads. Our in-app dialer, with features like lead prioritization, ensures efficient call distribution and improves connection rates.
  • Focus on core business activities. We handle and manage all operations related to a call center, freeing you to concentrate on your core activities.
  • Gain clear insights into campaign performance. SquadStack provides transparent data capture and detailed reporting, allowing you to track results and optimize your strategy.
  • Effortless scalability to meet your changing needs. Our on-demand solution allows you to adjust your telecalling team to match your lead flow easily.
  • Ensure data security and customer privacy. SquadStack prioritizes data security with industry-standard protocols and compliance measures to protect sensitive information.
Drive better sales with SquadStack
Image: Drive Better Sales with SquadStack
FAQ's

Why is Delhi a significant destination for BPO in India?

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The city has an abundant skilled workforce, a favorable business environment, a strategic location, and robust infrastructure. These factors altogether make Delhi a significant destination for BPOs in India.

What services do call centers in Delhi provide?

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They provide various services, including customer service, technical support, data entry, data processing, human resources, accounting, and finance.

Can call centers in Delhi cater to international clients in different time zones?

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These companies are designed to cater to international clients in different time zones through 24/7 service.

How is SquadStack different from other call center service providers in Delhi?

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SquadStack offers a comprehensive, integrated technology solution for businesses besides around-the-clock service by an exceptionally talented workforce. The unparalleled expertise, innovative approach, and customer-centric services distinguish SquadStack from the rest of the service providers.

How Does Squadstack protect client data and ensure privacy?

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Squadstack implements robust encryption across all layers to safeguard client data against potential breaches and cyberattacks.

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Learn how you can transform your sales with SquadStack!
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Have specific requirements? Email us at: sales@squadstack.com
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