Call Center in Delhi

Delhi, the capital city of India, has emerged as a powerhouse of call center service providers over the last few years. The journey of the business process outsourcing (BPO) call center in Delhi, which began with basic data entry and customer service, has now evolved into a diverse spectrum of services catering to clients. Despite its growth and success, finding the best call center in Delhi can be complex. While many call center service providers offer their services in Delhi, not all have an in-house dialer with advanced features such as lead prioritization and queue management. BPO call centers in Delhi struggle to maximize conversions due to limitations in their technology stack. They lack features like omnichannel communication for seamless customer interaction, automated agent scripting for consistent messaging, and lead prioritization to focus on the most promising opportunities. This can lead to missed conversions as valuable leads are dropped or not nurtured effectively.

Delhi, the global call center hub, has a huge demand for customer and telesales service providers. SquadStack, a promising call center service and solution provider, aims to fulfill these demands effectively and efficiently. By outsourcing our services, you can leverage our exceptional tech stack, a team of 10K+ trained telecallers, AI technology for quality monitoring, and an agent management platform, among other solutions. We recently received the "CX Leader of the Year" award for our unwavering commitment to excel in the call center outsourcing industry.

Delhi's Leading Call Center Service Provider

SquadStack stands out as an ideal service provider among thousands of high-performing call centers in Delhi. We go beyond traditional call centers, utilizing top-notch technology to ensure efficient operations and exceptional customer experience. We leverage a combination of parallel and predictive dialers for effective lead prioritization and queue management.

Additionally, we offer customization options like personalized greetings, introductions, and customizable data capture features for a positive first impression and a seamless customer journey.

Moreover, our offerings, like omnichannel outreach with various touchpoint options- SMS, emails, WhatsApp, etc., workflow builders to configure the best time to reach out, call routing facilities, and guided scripts for the agents, make SquadStack the best call center service provider in Delhi.

What Makes SquadStack Better than Other BPOs & Call Centers in Delhi?

SquadStack's comprehensive services and relentless focus on cutting-edge technology translate to custom-built campaigns, which is one of the many reasons that make us stand out as a dominant telecalling service provider in Delhi. Among several call centers in Delhi, we have become the top choice for businesses within stock broking, D2C brands, the BFSI industry, and tech companies. Here are a few more factors that justify SquadStack's position in the market.

Industry Trained Agents

SquadStack has 10K+ telecalling agents working from home and the office. These telecallers undergo thorough screening and assessments before they are hired. Regular mock calls and training ensure they remain up-to-date with relevant information and offer exceptional customer support for businesses across various industries.

Transparent Reporting & Competitive Pricing

SquadStack gives their clients complete visibility of the performance so they can make informed decisions. Our clients are charged only for the connected calls. They do not have to pay fixed costs.

Data-Security & Compliance

SquadStack is an ISO/IEC 27001:2013 certified company. We follow robust data protection and privacy measures. The company's adherence to the relevant regulations and commitment to security builds trust and reliability among our clients.

Lead Management & AI Quality Monitoring

SquadStack provides lead management and sales services to help businesses expand their client base and generate revenue. Our rigorous AI + human-powered quality assurance and performance monitoring process surpasses industry standards with a smart sampling rate of 12%.

IVR & Omnichannel Outreach

We utilize IVR to empower self-service, allowing customers to resolve common issues on their own. SquadStack's system-driven omnichannel outreach also ensures effective lead management by connecting with them through their preferred channel.

Lead Matching

Our lead matching engine ensures incoming calls reach the right agent with the appropriate skills for faster resolution of issues. It optimizes the chances of successful first-call resolution rates and boosts positive customer experience.

CRM Integration

SquadStack offers customizable integrations with your tech stack and easy integration with standard CRMs like Salesforce, Pipedrive, and Freshsales. Integrations provide the agents with customer data, helping them provide personalized and effective service.

How is SquadStack Different From Traditional BPOs and Call Centers

Traditional BPOs and call centers in Delhi often struggle to deliver the personalized touch and efficiency needed to stand out. Our technology-driven approach and various other services set SquadStack apart from traditional BPOs. Here's how we go beyond the limitations of traditional call centers, empowering businesses to deliver exceptional customer service and achieve remarkable results.

SquadStack's Advantages Over Other Delhi Call Centers

• Flexibly scale your telecalling campaigns. SquadStack provides a pool of qualified telecallers, eliminating the need for recruitment and training. You can seamlessly adjust your team based on your needs.

• Boost agent efficiency and results. Our guided app streamlines processes and equips agents with the correct information, maximizing call time utilization and overall productivity.

• Reach more qualified leads. Our in-app dialer, with features like lead prioritization, ensures efficient call distribution and improves connection rates.

• Focus on core business activities. We handle and manage all operations related to a call center, freeing you to concentrate on your core activities.

• Gain clear insights into campaign performance. SquadStack provides transparent data capture and detailed reporting, allowing you to track results and optimize your strategy.

• Effortless scalability to meet your changing needs. Our on-demand solution allows you to adjust your telecalling team to match your lead flow easily.

• Ensure data security and customer privacy. SquadStack prioritizes data security with industry-standard protocols and compliance measures to protect sensitive information.