Call Centers in Hyderabad

Explore the top-notch call centers in Hyderabad. Discover what distinguishes SquadStack from the rest and how its services are helping businesses enhance their growth.

June 19, 2024

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6 mins

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Call Centers in Hyderabad

Shara Zareen

Call Centers in Hyderabad

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Hyderabad caters to a diverse range of industries, from telecom and e-commerce to healthcare and banking. The call centers in Hyderabad seamlessly bridge the gap between companies and their customers by offering services, including inbound and outbound customer support, telemarketing, technical support, lead generation, back-office support, and more.

Hyderabad is a hub for contact centers, with a wide range of service providers available. However, identifying the ideal partner can be challenging with so many options. While many call centers in Hyderabad provide basic services, they often lack the advanced call center technologies required for providing crucial features like omnichannel communication, automated agent script guiding, and lead prioritization necessary for optimal performance. It can be challenging to find the best call center in Hyderabad which provides a tech stack like an in-house dialer that can prioritize and queue leads to be called.

If you want to outsource your call center operations, look no further than SquadStack. We offer a team of over 10,000 trained telecallers and a fully managed solution designed to seamlessly scale your call center operations. Our robust tech stack includes lead management tools, AI quality monitoring, and an agent management platform. Additionally, we allow you to gain insights into your campaign’s performance, as well as track and monitor key metrics like agent quality factors, connectivity, conversions, total dialed calls, etc.

Call Center in Hyderabad: E-Book

Hyderabad’s Leading Call Center Services Provider

There are many call centers in Hyderabad, but SquadStack stands out as the future-focused choice. We ditch outdated methods used by traditional call centers and leverage cutting-edge technology to streamline operations and deliver exceptional customer experiences. Our dialing system combines parallel and predictive dialing to prioritize your most valuable leads and manage call queues effectively.

Additionally, our customizable greetings, introductions, and data capture features allow you to tailor each interaction and ensure a smooth, frictionless experience for your customers from the first touchpoint.

Our workflow builders empower you to configure the ideal touchpoint for outreach. SquadStack’s comprehensive omnichannel approach lets you connect with your customers through various channels, including SMS, emails, and WhatsApp. In addition, we offer call routing facilities and guided scripts for agents, making us the best call center services provider in Hyderabad.

Call Center in Hyderabad: Image 1
Image: SquadStack Leverages AI and Human Expertise for Providing Top Quality Services

What Makes SquadStack Better than Other BPOs & Call Centers in Hyderabad?

Exceptional customer service is no longer a privilege. It's a necessity. Unlike any traditional call center in Hyderabad, SquadStack aims to exceed expectations. This makes us the top choice for leading businesses in Hyderabad across different sectors, including BFSI, e-commerce, healthcare, banking, automotive, retail, and more.

Industry Trained Agents

SquadStack boasts a network of over 10,000 rigorously screened and trained telecalling agents. Our recruitment process includes thorough screening and assessments of the candidates to ensure only the most qualified individuals join our team. We conduct regular mock calls and training sessions to keep our agents equipped with the latest information to deliver exceptional customer support.

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Image: Industry Trained Agents of SquadStack Deliver Exceptional Customer Support

Transparent Reporting & Usage-based Pricing

SquadStack gives their clients complete visibility of their campaign’s performance. Our in-depth reporting and 100% recording allow you to monitor and make data-driven decisions for a maximized ROI. SquadStack’s transparent and predictable usage-based pricing charges you only for productive, connected minutes. Our clients do not have to pay any fixed costs.

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Image: Usage-Based Pricing Model with No Fixed Costs

Data-Security & Compliance

SquadStack is an ISO/IEC 27001:2013 certified company. We go beyond basic compliance with a robust suite of security measures, including features like PII masking to safeguard sensitive personal information and screenshot restrictions to prevent unauthorized data capture. Additionally, DND scrubbing ensures you never reach out to customers on Do Not Disturb lists, prioritizing data protection and privacy.

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Image: Our Data Security and Compliance Measures Safeguards Customer Data

System-driven Omnichannel Outreach

SquadStack empowers businesses with a customizable omnichannel approach. This allows them to connect seamlessly with potential leads across their preferred communication channels, including voice calls, emails, WhatsApp, SMS, IVR, etc. This flexibility allows you to tailor your customer reach, ensuring you connect with leads at the right time and on the right channel.

Call Center in Hyderabad: Image 5
Image: SquadStack's Customizable Omnichannel Outreach Ensures a Frictionless Customer Journey

AI-Led Quality Monitoring

SquadStack goes beyond basic call monitoring. Our rigorous AI + human-powered quality assurance and performance monitoring process surpasses industry standards with a smart sampling rate of 12%. We leverage AI that analyzes 15% of your recorded lead calls against 23 customizable parameters. Our AI-powered call quality monitoring empowers businesses to gain detailed reports and access call quality with complete transparency, allowing them to identify areas of improvement. This helps continuously refine the strategies and optimize campaigns to drive superior results.

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Image: AI-Powered Quality Monitoring for Detailed Reports

Lead Matching

Our lead matching engine ensures every incoming call gets routed to the most qualified agent with the right skills to address the issue. Lead matching is done by utilizing AI to analyze factors like customer data, call history, etc., and route the call. It optimizes the chances of successful first-call resolution rates and boosts positive customer experience.

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Image: Lead Matching Increases the Chances of Successful First Call Resolution Rates

CRM Integration

SquadStack integrates seamlessly with your existing tech stack, including popular CRMs like Salesforce, Pipedrive, and Freshsales. This creates a unified view of your customer data, readily available to your agents. Integration empowers the agents to provide personalized and effective service.

Call Center in Hyderabad: Image 8
Image: SquadStack Allows Seamless CRM Integration

How is SquadStack Different From Traditional BPOs and Call Centers

The call center landscape in Hyderabad is vast, but many BPOs fall short on personalization and efficiency. At SquadStack, we bridge that gap. Here's how our cutting-edge approach elevates your call center operations, unlike any other call center in Hyderabad.

SquadStack

Traditional BPO

Our user-friendly guided app streamlines workflows and provides real-time support. This translates to maximized agent productivity and a smoother call center operation.

Traditional call centers in Hyderabad often struggle with low agent productivity. This results in wasted time and a negative impact on your campaign's success.

SquadStack's transparent, usage-based pricing ensures you only pay for connected minutes. This allows you to optimize your budget and maximize return on investment.

Fixed-cost contracts can lock you into a set price regardless of call volume or connection rates. This can lead to wasted resources if your lead flow fluctuates

SquadStack's flexible solutions can easily adapt to your growth. Need to ramp up a campaign quickly or downsize during slower periods? We've got you covered.

Call centers in Hyderabad are usually not flexible enough to adapt to the changing lead volume. They can leave you understaffed during peak times.

SquadStack offers a comprehensive omnichannel approach that integrates email, SMS, and IVR to connect with customers on their preferred channels.

Heavy reliance on repeated phone calls can frustrate customers and lead to poor reach rates.

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Image: Reasons to Choose SquadStack Over Traditional Call Centers in Hyderabad

SquadStack's Advantages Over Other Hyderabad Call Centers

  • Effortless Scalability: SquadStack provides a pool of pre-vetted telecallers, eliminating recruitment hassles. We allow you to seamlessly adjust your team size to match your campaign needs
  • Focus on Your Business: We handle all your call center operations, freeing you to concentrate on your core activities.
  • Boost Agent Performance: Our user-friendly guided app streamlines workflows and equips agents with real-time information, maximizing call time utilization and overall productivity.
  • Reach More Qualified Leads: Our dialer with lead prioritization feature ensures efficient call distribution and improved connection rates, connecting you with more qualified leads.
  • Data-Driven Decisions for Optimal Results: Our transparent data capture and detailed reporting provide clear insights into campaign performance. You can track results and optimize your strategy for maximum impact.
  • Data Security and Customer Privacy: SquadStack prioritizes data security. Industry-standard protocols and strict compliance measures ensure the protection of sensitive information, both your and your customers.
Call Center in Hyderabad: CTA
FAQ's

What is the need to outsource a call center in Hyderabad?

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Call center outsourcing helps prioritize a business's core activities by taking responsibility for customer support.

What services do SquadStack offer?

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SquadStack’s services include customer support, lead generation, lead conversion, upselling and cross-selling, and more. It is flexible enough to adjust its services according to the client's requirements.

Is SquadStack cost-effective?

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Yes, SquadStack is known for providing cost-effective solutions to its clients without compromising on the quality of service.

Is multi-lingual support available in Hyderabad’s BPO sector?

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Hyderabad's diverse workforce allows it to offer multilingual customer support and effectively cater to a global customer base.

What is the cost advantage of outsourcing a call center in Hyderabad?

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Hyderabad offers cost-effective services. The labor and operational costs are comparatively lower than in many other cities and countries.

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