CX Leader of the Year, Squadstack!
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May 4, 2025
5 min
BPO companies in Chennai often serve as the first point of contact for a business with its customers. Such companies play a critical role in the day-to-day operations of multinational organizations and also generate employment opportunities for thousands of telesales executives throughout the city. As customer expectations continue to rise, top BPO companies in Chennai are making a concerted effort to modernize their systems and services to keep pace in a competitive marketplace.
Many traditional BPO providers in Chennai, especially those specializing in telesales, are now seeking ways to strengthen their operations. There’s a noticeable shift toward adopting smarter, more scalable systems that can help improve efficiency and overall performance across the city’s BPO landscape.
However, traditional BPO companies in Chennai, particularly those focused on telesales, face several significant challenges. Issues like inadequate lead allocation, high customer acquisition costs, call abandonment, and outdated technology hinder performance by slowing down processes and preventing businesses from meeting modern demands.
This is where SquadStack steps in, as an AI-powered telesales platform with automation and intelligent lead sequencing, SquadStack accelerates operations and boosts conversions with everything from CRM to analytics under one roof, SquadStack eliminates the need for multiple vendors, its scalable and efficient features make it the perfect solution for businesses looking to upgrade their telesales operations.
Selecting the right BPO call center in Chennai can significantly boost your business and customer engagement. The best ones don’t just make calls, they use intelligent technology and data-driven strategies that align with your long-term goals. Some visionary BPO companies in Chennai are also transforming telesales with a modern, results-focused approach using AI-based quality monitoring tools.
While researching more innovative telesales outsourcing options, I came across SquadStack, and it’s not your typical BPO. It’s built for modern businesses that want more efficiency and less hassle. What makes it stand out is how it combines AI and automation to revamp telesales completely.
Instead of relying on outdated methods, SquadStack uses technology to streamline everything from lead handling to call performance. They have a solid team of well-trained remote and on-site agents who deliver results. The best part is that it helps businesses reduce customer acquisition costs and achieve faster turnaround times. If you’re looking for something more advanced than the traditional BPO setup, SquadStack is worth checking out.
Tata Consultancy Services (TCS) is a leading BPO services provider in Chennai, offering services like customer support, finance, HR outsourcing, and data analytics. What truly sets TCS apart is its focus on innovation, leveraging cutting-edge technologies like AI, machine learning, and cloud computing to make business operations more innovative and more efficient. With a solid reputation and a wide range of services, TCS is an excellent choice for any company looking to outsource and grow in Chennai.
Tech Mahindra BPO, part of the well-known Mahindra Group, is a trusted provider of specialized finance and accounting, HR outsourcing, and procurement solutions. With a strong presence in Chennai, they offer scalable and reliable call center and BPO services, making them an ideal partner for businesses looking to improve efficiency and service quality. Their deep industry expertise and commitment to excellence make them the go-to choice for companies seeking to streamline operations and improve overall service delivery.
The BPO sector of Chennai hosts Infosys BPM as a leading company with extensive respect. The company provides multiple services through data analytics, with process transformation along with customer support and automation solutions for delivering high-quality outcomes. As a global leader in excellence, Infosys BPM maintains a distinguished position while providing outsourcing solutions to international businesses.
WNS Global Services stands as a competent entity in the BPO sector, based in Chennai, providing expertise in legal services, human resource consultancy, analytics, and customer experience management. WNS Global Services delivers deep industry expertise and strategic implementation that attracts clients from various business sectors. The company's distinctive quality lies in transforming creative concepts into workable solutions, that earned them their position as an international authority in outsourced services.
Sitel Group is a standout leader in customer experience management, blending the power of digital insights with a human touch to provide exceptional service. Sitel has earned a reputation for delivering top-notch service and ensuring customer satisfaction. Their customer-first approach helps businesses not just meet but go beyond their customers' expectations.
HGS provides a variety of services, including customer care, healthcare management, and digital solutions. company is well-known for its dedication to delivering outstanding customer experiences. Driven by a passion for excellence, HGS has established itself as a leader in the BPO industry, helping businesses automate their operations and boost client satisfaction.
SquadStack functions differently from other BPO companies in Chennai through its technologically innovative customer engagement methods. Traditional BPOs typically focus on operational outsourcing, but SquadStack combines AI capabilities with human specialists to achieve superior performance and better results. By uniting human interaction with data-based analysis, the company enables organizations to provide customized solutions that surpass basic customer service management. To go beyond call management, SquadStack enables businesses to create strong customer relationships, thus transforming the BPO model into an action-oriented and meaningful framework.
By leveraging AI and data analytics, SquadStack offers personalized and efficient customer engagement strategies that surpass the capabilities of traditional BPOs.
While Tier 1 BPOs have an advantage over traditional BPOs, they sometimes struggle to keep up with modern practices that can significantly increase telesales productivity. That’s where SquadStack steps in, bridging the gap between the old-school BPO model and the changing demands of today’s businesses. Let’s dive into how SquadStack is helping companies stay ahead of the curve by adopting the latest technologies and strategies to boost performance and meet customer expectations.
BPOs in Chennai are essential for customer communication, but many still struggle with lead management and rising operational costs. That’s where SquadStack makes a difference. Its AI-powered omnichannel platform lets businesses connect with customers through calls, SMS, email, WhatsApp, and IVR all from one unified system. With up to 90% lead connectivity and real-time tracking, SquadStack helps teams work more efficiently and deliver a smarter, more personalized telesales experience.
SquadStack’s Agent Management Platform combines AI and human expertise to enhance telesales efficiency. With features like lead prioritization and real-time quality monitoring, agents can effectively engage with customers. Only 2% of candidates pass our rigorous screening, ensuring top talent. The platform’s AI insights drive continuous improvement, while integrated training and analytics help businesses scale and deliver personalized experiences.
The AI technology within QualityAI from SquadStack assesses 23 key metrics to evaluate call quality, including tone and customer satisfaction. The increased sampling percentage of 12% enables QualityAI to deliver precise and objective insights that guide business improvements in agent performance. QualityAI provides practical suggestions that simplify improving operational performance while enhancing customer satisfaction metrics.
The power of data is truly a game-changer for businesses, allowing them to pinpoint bottlenecks in their sales processes. It shines a light on areas where they can enhance lead management and ensures that their agents consistently perform at their best. With SquadStack's technology, you get access to detailed dashboards that monitor everything from lead generation to conversion rates and agent performance, providing you with a clearer picture. Thanks to real-time data, you can make informed decisions and fine-tune your campaigns for maximum impact.
SquadStack's flexible solutions help businesses easily grow or refine their telesales teams, ensuring they have the right staffing and cost-effectiveness whenever they need it.
In an outcome-based pricing model, companies only pay for the minutes they’re actually connected, which helps them maximize efficiency and save on costs. This approach ensures that businesses receive the best value for their investment, as it directly ties expenses to real usage and results.
SquadStack places a strong emphasis on data security, ensuring that sensitive customer information is always protected. With its ISO certification and a steadfast dedication to compliance, SquadStack proves to be an essential partner for businesses that handle confidential data.
Numerous best BPOs are located in Chennai, but SquadStack is unique because it has an AI-based telesales platform, trained remote agents, and results-oriented operations.
SquadStack engages customers on multiple levels, including SMS, WhatsApp, email, and IVR, with high visibility and enhanced reach.
SquadStack employs automation, data intelligence, and adaptable pricing to offer scalable, high-performance telesales solutions that are more advanced than traditional BPO schemes.
Through real-time dashboards and analytics, SquadStack helps companies maximize lead conversion, monitor agent performance, and improve campaign results.
Only the best 2% of candidates are chosen after rigorous training and assessment. Agents also use intelligent tools that direct the dialogue and ensure uniform quality.
