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CX Leader of the Year, Squadstack!
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May 20, 2025
6 min
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Over the past few years, Indore has been a favourite spot for BPO firms. The city provides a calm, low-cost lifestyle and an expanding talent pool of skilled professionals. With lower operating expenses compared to the bigger cities like Mumbai and Delhi, it is an ideal choice for businesses seeking good quality service at a reasonable cost. For most businesses, Indore provides an ideal combination of quality and value.
While the BPO industry in Indore is expanding, some firms are still lagging in adopting newer technologies, tracking technology, and quality management practices. Others are investing aggressively in digital solutions, cloud offerings, and employee training to remain competitive. From customer service to back-office processes, finance and accounting, HR services, and IT services, BPO companies in Indore cater to various industry requirements with adaptability and an emphasis on innovation.
Selecting the right BPO service provider in Indore can be a game-changer. Indore has quickly emerged as a strong hub for high-quality and cost-effective outsourcing, whether you need customer care, outbound sales, or back-office operations. The city is attracting attention from across the country thanks to its growing pool of skilled professionals, lower operational costs, and business-friendly environment.
To make your search easier, we've listed the top 10 BPO firms in Indore.
These companies were carefully selected based on key criteria such as service quality, use of advanced technologies, client portfolio, and overall cost-effectiveness. Our list of Indore's top 10 BPO companies is designed to help you make the right choice with confidence.
Squadstack AI technology with Human expertise. Their approach isn't just about automation, it's about creating flexible, telecaling solutions that deliver results. In a city like Indore, where the BPO industry is growing fast, Squadstack outperforms the well-known BPO firms in Indore.
What sets them apart is that they work with the top 2% of carefully selected, trained telecallers who ensure every customer interaction is high-quality and on-brand.
SquadStack's omnichannel approach includes phone calls, SMS, and emails, and now a humanoid agent that can transfer calls to a human when needed. They handle over 300,000+ customer touchpoints daily, helping businesses reach more people at the right time. Their guided calling app ensures all agents follow the script, which keeps communication smooth and consistent. Sqaudstack's AI-powered quality system checks every call using 23 key points. It gives feedback in real time so agents can keep improving. With this innovative combination of AI and human skills, SquadStack helps BPO companies in Indore grow faster, maintain high quality, and avoid the high costs of hiring big in-house teams.
Wipro BPO ranks among the top outsourcing companies in Indore. The company offers services like customer support, data analysis, and solutions for specific industries. With Wipro's global experience in IT and consulting, they help businesses work smoothly and give a better experience to their customers.
Genpact is one of the top BPO companies in Indore. It offers various services to industries like finance, accounting, and supply chain management. With over 70,000 employees and operations in 25 countries, Genpact is a popular choice for business owners who need trusted outsourcing solutions.
Infosys BPO is a major player in Indore's BPO services, offering a wide range of outsourcing solutions. Known for its data analysis, process improvement, customer service, and automation skills, Infosys BPO is a reliable partner for many businesses.
Tata Consultancy Services (TCS) BPO has a strong presence in Indore, offering various IT and BPO services. With a global team of over 350,000 people, TCS BPO uses the knowledge of the Tata group to provide complete solutions, including client lifecycle management.
Tech Mahindra BPO, part of the Mahindra Group, is an important player in Indore's BPO market. It specialises in essential BPO services like procurement, HR outsourcing, finance, and accounting. Tech Mahindra BPO is a strong choice for businesses looking for a reliable outsourcing partner.
WNS Global Services is a top BPO company in Indore, with over 18 delivery centres and a team of 20,000 people in India. The company offers practical solutions like analytics, legal services, human resources, and customer experience.
Sitel Group is a customer service company that uses technology and human support to deliver excellent service. Their office in Indore is known for providing quality support and helping businesses keep their customers happy.
HGS offers various services, including customer support, healthcare management, and digital solutions. It has a strong presence in Indore and is known for focusing on giving customers a great experience.
Sutherland Global Services is a well-known company that offers many services in Indore. It helps businesses give excellent customer service through customer support, IT help, and business data analysis. Sutherland is good at finding new ideas and solutions focused on customer support, which makes it a popular choice for many companies.
SquadStack provides complete services to help sales and customer support teams perform at their best. SquadStack's innovative AI tools offer valuable insights and make every part of the sales process more efficient, from finding quality leads to closing deals faster. Combining technology with expert support, we help businesses save time, boost productivity, and grow revenue. This makes SquadStack more intelligent and modern than traditional BPO companies
SquadStack provides flexible solutions that help sales and customer support teams. Whether onboarding new customers, managing daily operations, making pre-sales calls, or handling renewals, SquadStack uses smart, targeted strategies to boost performance and deliver a great customer experience. SquadStack helps teams work more effectively and keep customers satisfied by tailoring their approach to each stage of onboarding, operational, pre-sales, and renewal.
SquadStack makes it easy and personal to welcome new customers. They guide users through the setup process and answer any questions immediately, helping them start smoothly. This friendly and supportive approach makes customers feel valued and more likely to stay. SquadStack is an excellent choice for businesses that want their remote sales teams to make a strong, lasting first impression.
SquadStack helps remote sales teams manage everyday tasks smoothly and efficiently, such as confirming appointments and updating customers on services. This approach ensures customer satisfaction and helps operations run more smoothly. For businesses aiming to excel in remote sales, SquadStack is a valuable partner.
SquadStack connects with potential customers and helps guide them toward purchasing through pre-sales calls. They listen to customers' needs and concerns, address them effectively, and show why the product is the right choice. SquadStack is the top option for companies looking to improve their pre-sales processes and turn more potential customers into buyers with their remote sales teams.
SquadStack helps businesses sell more and keep customers happy by making proactive sales and renewal calls. This boosts revenue and builds lasting relationships with customers. Because of this, companies looking to grow their customer base and improve loyalty often choose SquadStack for their remote sales teams.
Also, Check: SquadStack AI Agent
Predicting which companies will be top in 2025 is difficult, but you can stay updated by checking business websites and online lists. Watch industry news to see which companies are performing well as 2025 approaches.
When choosing a BPO company, consider factors like their experience with businesses similar to yours, the services they offer, their use of technology, how safe your data will be, their ability to scale with your growth, your budget, communication skills, customer reviews, and the training of their employees.
Outsourcing to BPO companies in Indore can help you save money, give you access to skilled workers, improve operational efficiency, and let you focus on core business tasks. It also provides specialised tools and expertise, and many companies in Indore offer services in multiple languages and industries.
While many BPO companies in Indore offer various services, some specialise in tech support, data analysis, financial services, or specific industries such as healthcare or e-commerce. It's essential to find a BPO provider that understands your business needs.
Like many other places, BPO companies in Indore are adopting more advanced technologies, like AI, to improve service quality and customer satisfaction. They are also expanding beyond phone support to include online chat, focusing more on data security, and enabling remote work. These trends will likely shape the services offered by BPO companies in Indore in 2025.
