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CX Leader of the Year, Squadstack!
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June 3, 2025
5 min
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The outsourcing industry has recently seen a big increase in the number of BPO companies in Jaipur. This growth is because of the city's great location and the availability of a well-educated, skilled, and affordable workforce. These factors have attracted both Indian and international BPO companies to Jaipur. These companies help businesses by offering a wide range of services. They handle customer support and manage sales and marketing, allowing companies to run smoothly, work more efficiently, and increase profits.
BPOs in Jaipur are using the latest technology to improve their work. They provide exceptional services to e-commerce, education, healthcare, and finance companies. Even though Jaipur has a talented and cost-effective workforce, many traditional BPOs still struggle with problems like slow turnaround times, average agent performance, and limited tech support.
One of the most trusted BPO companies in India is SquadStack. We're known for using smart technology to deliver outstanding results. With over 10,000 expert telecallers, automated workflows, and our dialer system, we are changing how telesales works. We focus on helping modern businesses grow and giving customers a top-quality experience. That's why we were proud to win the "CX Leader of the Year" award at the CX Strategy Summit & Awards 2024, a sign that we stand out from the crowd.
With more and more BPO companies opening in Jaipur, it can be hard for businesses to choose the right one to help them grow. To make this easier, we've compiled a list of the top BPO companies in Jaipur so you can make a smart and confident choice based on your needs.
While creating this list, we considered several important factors, such as the quality of customer service, how well these companies use modern technology, and their experience in different industries. We also considered client feedback, the company's ability to grow with your business, and whether their services offer good value for money. These points helped us find the most trusted and efficient BPO partners in Jaipur.
SquadStack is a tech-powered outsourcing platform that's an excellent fit for modern businesses in Jaipur. Along with high-quality service, we're known for our 90% lead connectivity rate, making over 100,000 customer calls daily and handling more than 300,000 daily interactions across different channels. That's why top companies like Kotak, Delhivery, Medfin, BharatPe, and TATA Digital trust us.
We work with over 10,000 trained telecallers and use our technology and AI tools to handle large-scale operations smoothly. Our smart AI-based quality monitoring checks 12% of calls, much higher than the industry average of 1-2%, to reduce mistakes in lead qualification. Human experts review AI scores to ensure every call is accurate and meets the highest standards.
We also offer extended support hours, run A/B tests, and provide sales tools like guided scripts and FAQs to improve call quality, customer satisfaction (CSAT), and overall experience.
SquadStack's Call Centre Humanoid Agent is an AI-powered voice agent that autonomously handles complex customer conversations, scaling outreach, support, and sales with human-like intelligence, 24/7 availability, and zero error.
With a strong presence in Jaipur, Infosys BPM is one of the leading BPO companies. As a part of Infosys, it uses the parent company's advanced technology to deliver high-quality business services. The company offers help with customer support, finance and accounting, human resources, and IT support. Infosys BPM stands out from others by focusing on digital tools, automation, and using data to make better decisions. This helps its clients work more efficiently and stay ahead of their competitors.
Wipro's BPO division is a well-known player in Jaipur. The company offers many services, including customer support, data analytics, and solutions tailored to different industries. As a global leader in IT and consulting, Wipro brings advanced technology and smart ideas into its BPO work. It uses data to create effective solutions that help businesses grow and improve customers' experiences.
HGS is another important name in Jaipur's BPO industry. Known as Hinduja Global Solutions, the company provides customer experience management and business process outsourcing services. HGS uses modern technology, data analytics, and automation to improve customer interactions and how businesses work. It continues to be a popular choice for companies that want to improve their customer experience (CX).
A subsidiary of the Mahindra Group, Tech Mahindra is a leading BPO service provider in Jaipur. The company specialises in HR outsourcing, finance, accounting, data management, and supply chain management services. With its presence in Jaipur, Tech Mahindra attracts businesses by offering innovative solutions that improve efficiency and add value to their operations.
Jaipur is home to one of the best BPO companies in the country. TCS's BPO division offers various call centre services, including customer support, finance and accounting, human resources, and supply chain management. With its deep industry knowledge and expertise, TCS is a popular choice for businesses looking to outsource their operations.
Accenture is a leading global consulting and professional services company with a strong BPO presence in Jaipur. It offers a variety of BPO services, including finance and accounting, procurement, human resources, and solutions for specific industries. Accenture uses its strong consulting experience and advanced technology to help businesses improve and grow through its BPO services.
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HCL is a major Indian IT services and consulting company with a strong BPO presence in Jaipur. Its BPO division provides services in areas like banking and finance, healthcare, retail, and manufacturing. HCL offers both front-office and back-office support, focusing on digital transformation and using automation to make business processes better and faster.
Sutherland is a technology-driven BPO company with a strong presence in Jaipur. It offers services like customer support, digital transformation, and IT help for industries such as telecom, banking, and healthcare. Sutherland is known for combining digital tools with human skills to provide smooth and compelling customer experiences.
WNS Global Services is a top BPO company in Jaipur, with over 18 delivery centers and a team of 20,000 people across India. The company stands out by providing innovative and valuable solutions in areas like data analysis, legal services, human resources, and customer support.
Modern business process outsourcing models have been created to solve the problems that come with traditional outsourcing. Let's take a look at the main differences between SquadStack, Tier-1 BPO companies, and Traditional BPOs in Jaipur:
Among the many BPO companies in Jaipur, SquadStack stands out as a reliable and trusted outsourcing partner. Let's look at what makes SquadStack different from other BPO companies based in Jaipur.
SquadStack uses a special pricing model that helps businesses save money. Unlike traditional BPOs in Jaipur, which charge a fixed amount for each seat, we only charge for the time spent talking to customers. This means you don't have to pay for idle agents, which leads to significant cost savings.
SquadStack's agent management platform makes finding and training the right people easy. We use a strict screening process to choose only the best agents; just 2% of all applicants pass our tests and interviews. After that, we train them using helpful modules and real work experience. Our agents also get built-in tools like guided scripts and sales support, which help them work better and stay 100% productive.
SquadStack uses speech recognition technology to turn call recordings into valuable insights. We store these recordings on AWS S3 and turn them into written transcripts. These transcripts help build a strong knowledge system that gives agents quick access to critical information. This helps agents give correct answers faster, improve their performance, and improve customer experience. The clever use of speech technology and knowledge sharing keeps enhancing our work.
SquadStack helps businesses in Jaipur grow by using data and AI to improve performance. Our robust analytics platform tracks important metrics and shows the success of each campaign. By studying call data in detail, our AI system finds areas where agents can improve. This leads to improved agent performance and happier customers. With these insights, businesses can make smarter decisions, improve their strategies, and grow faster.
SquadStack uses an omnichannel approach to help businesses in Jaipur convert more leads. To keep communication personal and consistent, we contact customers through different methods, such as phone calls, emails, SMS, WhatsApp, and IVR.
We also use smart systems to choose the best leads to contact first. With A/B testing, we find the best time and method to reach each customer, helping businesses connect better and improve their conversion rates.
SquadStack is an ISO-certified company that takes data security very seriously. We use data encryption, scrubbing, and purging to protect customer information. We also use data masking to protect sensitive details and handle them responsibly.
In addition, we regularly check for any wrongdoing. We take strict action immediately if an agent engages in fraud or misselling. This helps us maintain trust and provide safe services to businesses in Jaipur.
SquadStack, Infosys BPM, Wipro, Tech Mahindra, and HGS are some of the top BPO companies in Jaipur this year. These companies help businesses with customer service, sales calls, and data work.
SquadStack uses smart technology and AI tools to help businesses achieve better results. It charges only for the time agents work, saving money and improving performance.
BPO companies in Jaipur support many industries, such as online shopping, healthcare, education, banking, and delivery services.
SquadStack protects customer information by using encryption, hiding personal details, and checking for fraud. It also follows strict safety rules to ensure security.
SquadStack offers customer support, sales calls, follow-ups, lead generation, and support through phone, email, SMS, WhatsApp, and more. It also tracks results to help improve performance.
