Call Centers in Ahmedabad

Discover how SquadStack redefines the role of call centers in Ahmedabad to empower your business to achieve operational success through personalized services.

July 1, 2024

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6 mins

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Call Centers in Ahmedabad

Shara Zareen

Call Centers in Ahmedabad

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The call centers in Ahmedabad play a crucial role in today’s business landscape. These centers empower businesses of all sizes by connecting them with their targeted audience, generating leads, and delivering exceptional customer service. The call centers in Ahmedabad offer a diverse range of solutions, including inbound and outbound customer support, telemarketing, technical support, lead generation, back-office support, etc., to cater to the specific needs of different businesses.

With so many options to choose from the numerous call center service providers in Ahmedabad, it can be challenging to select the best one that can provide the latest call center solutions with a tech stack like an in-house dialer for lead prioritization and queue management. Irrespective of the city’s bustling call center scene, not all call centers in Ahmedabad offer the features of effective omnichannel communication with customers, automated agent script guiding, and lead prioritization. The absence of these features can negatively impact the business's performance and result in lead drop-offs as well as decreased conversions.

Call Center in Ahmedabad: Image 1
Image: SquadStack houses over ten thousand decentralized telecallers proficient in 9 languages.

However, outsourcing your call center services in Ahmedabad to SquadStack can help you unlock the full potential of an outsourced call center. Our solutions will give you access to a massive team of over 10,000 trained telecalling agents that can help you easily scale your operations. Our robust tech stack, which includes lead management tools, AI technology for quality monitoring, an agent management platform, and a call center dashboard, will assist you in driving higher conversions and reducing CAC.

Call Center in Ahmedabad: E-Book

Ahmedabad’s Leading Call Center Services Provider

SquadStack distinguishes itself from the crowded call center industry in Ahmedabad with its commitment to excellent customer experience. We leverage cutting-edge technology and advanced tools like parallel and predictive dialers for efficient lead outreach. Our lead matching engine connects the best agents to the most promising leads. Our guided scripts feature ensures smooth customer interactions, maximizing efficiency and effectiveness.

Call Center in Ahmedabad: Image 2
Image: Building Custom Guided Scripts for Telecalling Campaigns

Additionally, we personalize the experience with our customizable greetings, introductions, and data capture options, tailoring each interaction for optimal results. SquadStack goes beyond traditional call centers and employs a workflow builder. This allows us to seamlessly configure and customize an omnichannel journey encompassing emails, SMS, WhatsApp, IVR, etc., ensuring a cohesive and frictionless experience at every touchpoint.

Call Center in Ahmedabad: Image 3
Image: Workflow Builder Integrating IVR, SMS, Email, and Calling Features

What Makes SquadStack Better than Other BPOs & Call Centers in Ahmedabad?

At SquadStack, we focus on delivering exceptional customer experience. We cater to businesses across industries like BFSI, e-commerce, banking, healthcare, automotive banking, retail, etc. SquadStack’s comprehensive services and relentless focus on cutting-edge technology make us the go-to partner for leading businesses among various call centers in Ahmedabad.

Industry Trained Agents

SquadStack connects you with a dedicated pool of over 10,000 highly skilled telecalling agents. Each agent undergoes rigorous screening and assessments to ensure they possess the expertise and communication skills necessary to provide excellent customer support. Through regular mock calls and comprehensive training, we equip our agents with the latest information and best practices, guaranteeing exceptional customer support for your business.

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Image: Industry-Trained Telecallers of SquadStack

Transparent Reporting & Usage-based Pricing

SquadStack empowers you with complete transparency in your campaigns. Our in-depth reporting provides valuable insights into performance, while 100% call recording allows you to monitor interactions and identify areas for improvement. This data-driven approach ensures you make informed decisions that optimize your campaigns for maximum return on investment (ROI). Additionally, with our transparent usage-based pricing, you only pay for the connected minutes. There are no hidden fees or fixed costs, just predictable pricing that aligns with your campaign's success.

Call Center in Ahmedabad: Image 5
Image: Pay Only for the Productive, Connected Minutes

Data-Security & Compliance

SquadStack’s data security and compliance measures include features like PII masking to safeguard sensitive personal information and restrictions on screenshots to prevent unauthorized data capture. Additionally, we include DND scrubbing and data purging methods to eliminate outreach to customers on Do Not Disturb lists and removes old data. SquadStack is ISO/IEC 27001:2013 certified hence you can be confident your data is in safe hands.

Call Center in Ahmedabad: Image 6
Image: SquadStack’s Data Security & Compliance Measures

System-driven Omnichannel Outreach

SquadStack empowers you with a customizable omnichannel approach. This means you can seamlessly connect with potential leads on their preferred communication channels, whether it's voice calls, emails, WhatsApp, SMS, or even IVR. This flexibility ensures you maximize your customer reach by reaching the right leads at the right time, on the right channel.

Call Center in Ahmedabad: Image 7
Image: SquadSatck’s System-Driven Omnichannel Outreach with 90% Connectivity

AI-Led Quality Monitoring

SquadStack’s quality assurance and performance monitoring process surpasses industry standards with a smart sampling rate of 12%. Our powerful AI, combined with human expertise, analyzes a significant sample (15%) of your recorded calls against 23 customizable parameters. We allow you to gain actionable insights into your agents' performance, pinpoint specific areas where coaching can elevate your team, and use data to continuously improve your approach and maximize results.

Call Center in Ahmedabad: Image 8
Image: SquadStack Offers AI-Powered Quality Monitoring

Lead Matching

SquadStack’s lead matching engine utilizes AI to analyze factors like customer data and call history to efficiently route each incoming call to the most appropriate agent with the right skills. This ensures faster issue resolution, a higher chance of successful first-call interactions, and a more positive customer experience overall.

Call Center in Ahmedabad: Image 9
Image: Lead Matching Engine for Efficient Call Routing

CRM Integration

In today's landscape, CRM integration is essential for a unified view of customer data, empowering agents to deliver personalized service. Hence, SquadStack offers customizable integrations with your tech stack along with easy integration with standard CRMs like Salesforce, Pipedrive, and Freshsales, ensuring a seamless flow of customer data.

Call Center in Ahmedabad: Image 10
Image: SquadStack can Seamlessly Integrate with Standard CRMs.

How is SquadStack Different From Traditional BPOs and Call Centers in Ahmedabad

SquadStack offers cutting-edge technology and a data-driven approach to deliver exceptional customer service that traditional call center providers in Ahmedabad simply can't match. Here’s what sets SquadStack apart.

SquadStack

Traditional BPO

100% Agent Productivity: Boost agent efficiency and results with our guided app. We analyze historical data to identify top leads and match them with the most qualified agents, maximizing productivity and conversions.

Low Agent Utilization: Traditional call centers in Ahmedabad often experience low agent productivity, with utilization rates as low as 65%. This means agents spend significant time on non-productive activities, impacting overall campaign success.

Usage-based Pricing: Our usage-based pricing eliminates charges for non-connected minutes or technical issues. You only pay for connected calls with detailed, trackable insights to optimize your campaigns.

Fixed Costs: With fixed-cost contracts, you pay the same regardless of call volume or connection rates. This can lead to wasted resources if lead flow fluctuates.

Flexibility: SquadStack adapts to your evolving needs. Whether you need to ramp up campaigns quickly or scale back, our flexible solutions ensure you always have the right resources.

Inflexibility: Call centers in Ahmedabad are not usually flexible enough to adapt to the changing lead volume. They can leave you understaffed during peak times.

Omnichannel Outreach: We go beyond traditional call centers, fostering omnichannel outreach through email, SMS, and IVR. We offer extended outreach by scheduling sessions for weekends or before 9 am and after 9 pm.

Limited Outreach Channels: Traditional call centers rely heavily on repeated phone calls, which can be frustrating for customers and lead to poor reach rates. Omnichannel outreach strategies are often lacking.

Call Center in Ahmedabad: Book a Demo

SquadStack's Advantages Over Other Call Centers in Ahmedabad

  • Effortless Scaling for Peak Performance: Ditch the stress of hiring! SquadStack offers a ready pool of 10,000+ trained agents. Easily scale your telecalling team up or down based on your real-time needs, ensuring you always have the right resources for optimal campaign performance.
  • Boost Agent Efficiency & Results: Our user-friendly guided app streamlines workflows and equips agents with the information they need at their fingertips. This maximizes call time utilization, boosting agent productivity and leading to better results for your campaigns.
  • Reach the Right Leads, Faster: Increase your connection rates and identify qualified leads quickly with our dialer. Lead prioritization features ensure efficient call distribution, allowing your agents to focus on high-potential contacts, maximizing your return on investment (ROI).
  • Focus on What Matters Most: Delegate call center operations to SquadStack. We can handle everything, freeing you to concentrate on your core business activities.
  • Data-Driven Decisions for Continuous Improvement: Gain valuable insights with SquadStack's transparent data capture and detailed reporting. Track campaign performance in real time, identify areas for improvement, and refine your strategy for continuous optimization and success.
  • Scale with Confidence: SquadStack adapts to your evolving needs. Our on-demand solution allows you to easily adjust your telecalling team size to perfectly match your lead flow, ensuring optimal efficiency and cost-effectiveness at all times.
  • Unmatched Security & Peace of Mind: SquadStack employs industry-standard protocols and strict compliance measures to safeguard sensitive information and ensure customer privacy. Focus on your business goals with complete peace of mind.
Call Center in Ahmedabad: Image 11
Image: Reasons to Choose SquadSquad’s Services
FAQ's

Why is Ahmedabad a significant destination for BPO in India?

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The city has an abundant skilled workforce, a favorable business environment, a strategic location, and robust infrastructure. These factors altogether make Ahmedabad a significant destination for BPOs in India.

What services do call centers in Ahmedabad provide?

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They provide various services, including customer service, technical support, data entry, data processing, human resources, accounting, and finance.

Can call centers in Ahmedabad cater to international clients in different time zones?

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These companies are designed to cater to international clients in different time zones through 24/7 service.

How is SquadStack different from other call center service providers in Ahmedabad?

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SquadStack offers a comprehensive, integrated technology solution for businesses besides around-the-clock service by an exceptionally talented workforce. The unparalleled expertise, innovative approach, and customer-centric services distinguish SquadStack from the rest of the service providers.

How Does SquadStack protect client data and ensure privacy?

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SquadStack implements robust encryption across all layers to safeguard client data against potential breaches and cyberattacks.

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