Call Center in Guwahati

Call centers in Guwahati offer various services that empower businesses to achieve operational success through flexible and personalized solutions.

July 2, 2024

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6 mins

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Call Center in Guwahati

Shara Zareen

Call Center in Guwahati

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Assam’s largest city, Guwahati, is rapidly growing as a hub for call centers. Fueled by a growing talent pool and infrastructure, the call centers in Guwahati cater to a diverse range of industries, including telecom, healthcare, e-commerce, banking, and many more. Apart from facilitating seamless communication between businesses and their valued customers, these centers are a reliable partner for inbound and outbound customer support, telemarketing, technical support, lead generation, and back-office operations.

While some call centers in Guwahati offer basic services, they may struggle to deliver peak performance due to limitations in advanced technology. The absence of this can lead to a lack of features such as seamless omnichannel communication, automated script guidance for agents, and intelligent dialer systems that prioritize and manage lead queues effectively. Such shortcomings can translate into missed opportunities for customer engagement, dropped leads due to inefficient communication, and, ultimately, decreased conversion rates. Consequently, selecting the right call center partner in Guwahati requires a discerning evaluation of their technological capabilities.

Move beyond the limitations of basic call centers in Guwahati and unlock the true potential of outsourcing with SquadStack. Our comprehensive solutions provide access to a vast network exceeding 10,000 highly trained telecalling agents. This allows you to scale your operations up or down as needed effortlessly. SquadStack empowers you with a robust technology stack featuring advanced lead management tools, AI-powered quality monitoring, a user-friendly agent management platform, and insightful call center dashboards. This powerful combination translates to increased conversions and reduced customer acquisition costs (CAC).

Call Center in Guwahati: CTA

Guwahati’s Leading Call Center Services Provider

SquadStack distinguishes itself from the numerous call centers in Guwahati. We leverage advanced tools like parallel dialing, predictive dialing, and intelligent call routing. This ensures qualified leads are swiftly connected with the most suitable agents with the knowledge and expertise to address their inquiries effectively. While guided scripts equip telecallers for professional communication and seamless lead interactions, SquadStack goes a step further with our workflow builder that determines the optimal channel for outreach, ensuring consistent customer engagement.

Call Center in Guwahati: Image 1
Image: SquadStack Provides Guided Scripts and FAQs to Telecallers

Furthermore, SquadStack prioritizes personalization through customizable greetings and introductions, tailoring the experience for each customer. We empower you to capture specific details for comprehensive customer reports, enabling data-driven strategy refinement. SquadStack's omnichannel outreach system encompasses various touchpoints, including calls, emails, SMS, WhatsApp, and IVR, solidifying our position as a leading call center service provider in Guwahati.

Call Center in Guwahati: EBOOK

What Makes SquadStack Better than Other BPOs & Call Centers in Guwahati?

At SquadStack, we focus on delivering exceptional customer experience. We cater to businesses across industries like BFSI, e-commerce, banking, healthcare, automotive banking, retail, etc. SquadStack’s comprehensive services and relentless focus on cutting-edge technology make us the go-to partner for leading businesses among various call centers in Guwahati.

Industry Trained Agents

SquadStack has a team of over 10,000 highly trained telecallers. Unlike typical call centers, we focus on expertise. Our agents receive thorough training specific to their industry, ensuring they understand relevant terminology, products, and customer concerns. This leads to more meaningful conversations, confident answers to tough questions, and better conversion rates. We carefully choose and train our agents to ensure outstanding customer support in various industries.

Call Center in Guwahati: Image 2
Image: SquadStack houses over ten thousand decentralized telecallers proficient in 9 languages.

Fraud Prevention

SquadStack prioritizes maintaining the integrity of services and protecting brand reputation through a robust fraud prevention system. We actively monitor agent performance and identify potentially fraudulent activities such as misselling products, prolonging calls unnecessarily, or providing false qualifications. Upon detecting such behavior, SquadStack takes appropriate action based on the severity of the offense.

Call Center in Guwahati: Image 3
Image: SquadStack Follows Strict Fraud Prevention Measures to Protect the Brand's Reputation

Usage-based Pricing

SquadStack offers a usage-based pricing model. This empowers businesses to effortlessly scale their operations up or down based on real-time lead volume fluctuations. You only pay for connected minutes, eliminating the burden of fixed costs associated with unused agent seats. This outcome-oriented pricing model empowers businesses to optimize their budget allocation and maximize the return on investment (ROI) for their call center operations.

Call Center in Guwahati: Image 4
Image: SquadStack's Usage-Based Pricing Model Eliminates Fixed Costs

System-driven Omnichannel Outreach

Our customizable omnichannel outreach system employs calls, emails, SMS, WhatsApp, and other channels, to persistently engage leads throughout the sales funnel. Furthermore, SquadStack tracks conversion rates at each stage of the customer journey. This enables real-time identification of any potential drop-off points, allowing for immediate intervention and strategic adjustments.

Call Center in Guwahati: Image 5
Image: Our Omnichannel Outreach System Incorporates Calls, SMS, Emails, and Other Communication Channels

AI-Led Quality Monitoring

SquadStack’s AI-powered quality monitoring extracts actionable insights from your call recordings, enabling you to optimize both sales performance and customer experience. We allow you to filter and examine call groups based on various criteria, such as specific agents, lead sources, call duration, call outcomes, and accurate transcripts. By leveraging these insights, you can identify areas for improvement within your sales strategies and tailor your approach to address customer needs more effectively.

Call Center in Guwahati: Image 6
Image: Gain Actionable Insights with SquadStack's AI-Powered Quality Monitoring

Lead Prioritization

SquadStack uses a versatile prioritization system that prioritizes leads based on factors like urgency, demographics, and past behavior. We also leverage Last in First out (LIFO) and First in First out (FIFO) algorithms to ensure agents connect with the hottest leads first, maximizing conversion rates and campaign efficiency.

Image: Our Lead Prioritization Measures Ensure Maximized Conversion Rates

How is SquadStack Different From Traditional BPOs and Call Centers

Guwahati's Business Process Outsourcers (BPOs) landscape offers a wide range of options, yet many call centers in Guwahati struggle to strike a balance between efficiency and personalization. Here's how SquadStack can set you apart and bridge this gap with a revolutionary approach.

Features

SquadStack

Traditional Call Centers in Guwahati

Scalability

Boasts a pre-vetted pool of over 10,000 qualified telecallers, allowing you to effortlessly scale your team size up or down based on real-time needs.

Traditional call centers in Guwahati have a limited pool of agents, forcing you to invest time and resources in recruitment and training during peak periods.

Cost-Effectiveness

Operates on a usage-based pricing model, ensuring you maximize your return on investment (ROI). You only pay for connected call minutes.

Traditional call centers in Guwahati rely on fixed costs for agent seats, regardless of call volume. This can strain your budget during downtimes when call volume is low.

Technology

Employs cutting-edge technology like intelligent dialers, call routing systems, and workflow builders to optimize your call center operations.

They rely on basic call management systems that lack advanced features and automation capabilities.

Agent Efficiency

Provides a user-friendly guided app that streamlines call workflows and equips agents with all the necessary information.

Call centers in Guwahati offer limited agent support, potentially leading to wasted time as agents search for information or navigate outdated systems.

Call Center in Guwahati: Image 8
Image: Innovating Solutions of SquadStack for Your Call Center Needs

SquadStack's Advantages Over Other Call Centers in Guwahati

  • Effortless Scalability & Pre-Vetted Talent: Eliminate recruitment and training hassles with SquadStack's vast pool of 10,000+ qualified telecallers. Seamlessly adjust your team size based on real-time needs, ensuring optimal staffing levels.
  • Cost-Effective Adaptability: SquadStack's operations are designed for exceptional scalability. We adapt our services to your specific needs, ensuring efficient and cost-effective campaign management for your business.
  • Outcome-Linked Pricing Model: Benefit from SquadStack's usage-based pricing model. Focus on maximizing your return on investment with a system that eliminates fixed costs and ensures you only pay for productive, connected call minutes.
  • Lead Prioritization: SquadStack empowers you to connect with your target audience. Our built-in lead prioritization model intelligently matches each lead with the most suitable telecaller possessing the appropriate skills to ensure successful interactions.
  • Data-Driven Optimization: Gain valuable insights with SquadStack's transparent data capture and detailed reporting tools. Track campaign results with ease and make informed strategic decisions to optimize your outreach efforts.
  • Streamlined Productivity: SquadStack's user-friendly guided app simplifies workflows and equips agents with the necessary information at their fingertips. This maximizes call time utilization and translates to increased agent productivity overall.
  • CRM Integration: SquadStack seamlessly integrates with your tech stack and standard CRMs such as Pipedrive and Salesforce.
Call Center in Guwahati: Book a Demo
FAQ's

What is the need to outsource a call center in Guwahati?

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Call center outsourcing helps prioritize a business's core activities by taking responsibility for customer support.

What services do SquadStack offer?

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SquadStack’s services include customer support, lead generation, lead conversion, upselling and cross-selling, and more. It is flexible enough to adjust its services according to the client's requirements.

Is SquadStack cost-effective?

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Yes, SquadStack is known for providing cost-effective solutions to its clients without compromising on the quality of service.

Is multilingual support available at Guwahati’s call centers?

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Guwahati's diverse workforce allows it to offer multilingual customer support and effectively cater to a global customer base.

What is the cost advantage of outsourcing a call center in Guwahati?

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Guwahati offers cost-effective services. The labor and operational costs are comparatively lower than in many other cities and countries.

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