Call Center in Jamshedpur

Uncover the call center landscape in Jamshedpur. Learn about the top services, industry challenges, and how SquadStack's technology ensures superior customer service.

July 2, 2024

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5 Minutes

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Call Center in Jamshedpur

Shara Zareen

Call Center in Jamshedpur

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The first planned industrial city in India, Jamshedpur, is surprisingly transforming into a hub for call centers. The Steel City boasts a young and tech-savvy workforce, allowing the call centers in Jamshedpur to offer exceptional customer service and support solutions, including inbound and outbound customer support, telemarketing, technical support, lead generation, back-office support, and various other call center-related operations. They cater to a diverse range of industries like telecommunications, healthcare, banking, e-commerce, and many more.

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Despite the thriving scenario of call centers in Jamshedpur, choosing the right outsourcing partner can be difficult. One of these centers' main challenges is their inability to leverage advanced technology and provide features like seamless omnichannel communication, automated script guidance for agents, and an in-house dialer that can prioritize and queue leads. These shortcomings can lead to missed opportunities, dropped leads, and decreased conversions. 

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Businesses seeking to outsource call center services in Jamshedpur can find a perfect partner in SquadStack. It offers a fully managed system that seamlessly scales to your needs, backed by a massive pool of 10,000+ trained telecallers. SquadStack leverages a robust technology stack to fuel your campaigns. This includes advanced lead management tools, AI-powered quality monitoring for consistent performance, an agent management platform to streamline operations, and a comprehensive call center dashboard. This dashboard provides real-time insights into key metrics like agent performance, call connectivity, conversion rates, total dialed calls, and top-performing agents. Our data-driven approach ensures campaign optimization for maximum efficiency and cost savings, ultimately boosting conversions and reducing customer acquisition costs (CAC).

Jamshedpur’s Leading Call Center Service Provider

Jamshedpur boasts a competitive call center landscape; however, SquadStack distinguishes itself through its commitment to innovative technology and its focus on exceptional customer experiences. Unlike other call centers in Jamshedpur, SquadStack leverages a robust technology stack to optimize efficiency and personalize interactions.

This starts with intelligent dialing; we utilize both parallel and predictive dialers to prioritize leads and manage call queues effectively. SquadStack further empowers customization by allowing personalized greetings, introductions, and data capture, ensuring a positive first impression and a seamless customer journey.

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SquadStack goes beyond essential call management, offering omnichannel outreach through SMS, emails, and WhatsApp. Additionally, workflow builders allow for configuring various touchpoints, call routing ensures calls reach the most suitable agent, and guided scripts empower agents to deliver consistent, informative interactions. This comprehensive approach positions SquadStack as a leader among Jamshedpur's call center service providers.

What Makes SquadStack Better than Other BPOs & Call Centers in Jamshedpur?

SquadStack offers a powerful, all-in-one telecalling solution designed to empower businesses of all sizes and industries. But what makes us stand out in the crowded call center landscape in Jamshedpur? Here's a breakdown of our key offerings.

Industry Trained Agents

SquadStack has a massive pool of over 10,000 highly trained, decentralized telecallers. These agents represent the top talent, having passed our rigorous screening and assessment process. We invest in continuous improvement through regular mock calls and ongoing training. This ensures our agents stay updated on industry trends and deliver exceptional customer support.

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Lead Prioritization

Our system meticulously cleanses your database by removing spam numbers, guaranteeing a reliable pool of leads. Next, we leverage A/B testing to identify each campaign's optimal day, time, and channel, maximizing connection rates. We also employ a combination of Last-In-First-Out (LIFO) and First-In-First-Out (FIFO) algorithms to optimize call routing and maintain your desired turnaround times for lead interactions. SquadStack maximizes campaign effectiveness by connecting with suitable leads at the right time.

System-driven Omnichannel Outreach 

SquadStack empowers businesses with a customizable omnichannel approach. This ensures seamless connections with potential leads across their preferred communication channels. Whether it's a traditional voice call, a detailed email, a quick WhatsApp message, or a convenient SMS, you can tailor your outreach strategy to each audience segment. This flexibility ensures you reach leads at the right time and on the right channel, maximizing engagement and fostering stronger customer relationships.

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AI-Led Quality Monitoring
SquadStack’s AI-powered quality analytics analyzes call recordings, extracting actionable insights to propel both sales performance and customer experience. SquadStack empowers you to delve deep with customizable filters that allow analysis by agent, lead source, call duration, outcomes, and even access to accurate transcripts. This empowers businesses to identify areas for improvement, refine their strategy, and ultimately drive exceptional customer experiences.

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Agent Management Platform
SquadStack’s Agent Management Platform is a central hub for everything your agents need to excel. Easy access to resources, screen-sharing features, and seamless navigation streamline essential information, ensuring agents have everything necessary to deliver exceptional customer service – FAQs, guided scripts, and battle cards. SquadStack fosters a collaborative environment through knowledge-sharing features, leaderboards, and gamified contests, keeping agents motivated and engaged.

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CRM Integration
SquadStack seamlessly integrates with your existing CRM system.  This eliminates the need for manual data entry, reducing errors and inconsistencies. With real-time data syncing between SquadStack and your CRM, your sales team can access the latest customer information and leverage valuable insights to personalize interactions and improve conversion rates.

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How is SquadStack Different From Traditional BPOs and Call Centers

The call center landscape in Jamshedpur is vast, but many BPOs fall short on personalization and efficiency. At SquadStack, we bridge that gap. Here's how our cutting-edge approach elevates your call center operations, unlike any other call center in Jamshedpur.

 

SquadStack

Traditional Call Centers in Jamshedpur 

Scalability

Offers unmatched scalability with a pre-vetted pool of over 10,000 qualified telecallers. Effortlessly adjust your team size up or down based on real-time needs.

Limited agent pool forces you to invest time and resources in recruitment and training during peak periods. Downtimes can still incur fixed costs for unused agent seats.

Cost-Effectiveness

Operates on a usage-based pricing model, maximizing your ROI and paying for connected call minutes only.

Traditional call centers in Jamshedpur rely on fixed costs for agent seats regardless of call volume, which can strain your budget during downtime.

Technology

We leverage advanced technology, such as intelligent dialers, call routing systems, and workflow builders, to streamline operations and boost efficiency.

Call centers in Jamshedpur utilize basic call management systems lacking advanced features and automation capabilities.

Agent Efficiency

SquadStack provides a user-friendly guided app that equips agents with all the necessary information, maximizing agent productivity.

The lack of a guided app can result in inconsistencies in agent performance and potentially lead to missed opportunities to convert leads into customers.

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SquadStack's Advantages Over Other Call Centers in Jamshedpur

  • Say goodbye to the time-consuming hassle of recruitment and training. SquadStack offers a ready-made pool of over 10,000 qualified telecallers. 
  • You only pay for what you use, meaning you're billed based on connected call minutes rather than fixed agent seats, eliminating the burden of fixed costs. 
  • SquadStack's in-app dialer identifies and connects you with the most promising leads, maximizing your connection rates.
  • Our lead prioritization model analyzes each lead's details, such as demographics and industry interests. It then strategically matches each lead with the most suitable telecaller possessing the proper skill set and experience to ensure a successful interaction.
  • Our system integrates effortlessly with your existing tech stack and popular CRMs like Pipedrive and Salesforce.
  • Our robust system actively monitors agent performance and strictly protects against fraudulent activities like misselling products, unnecessarily prolonging calls, or providing false qualifications.
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FAQ's

What is the need to outsource a call center in Jamshedpur?

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Call center outsourcing helps prioritize a business's core activities by taking responsibility for customer support.

What services do SquadStack offer?

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SquadStack’s services include customer support, lead generation, lead conversion, upselling and cross-selling, and more. It is flexible enough to adjust its services according to the client's requirements.

Is SquadStack cost-effective?

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Yes, SquadStack is known for providing cost-effective solutions to its clients without compromising on the quality of service.

Is Multi-lingual support available in Jamshedpur’s BPO sector?

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Jamshedpur's diverse workforce allows it to offer multilingual customer support and effectively cater to a global customer base.

What is the cost advantage of outsourcing a call center in Jamshedpur?

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Jamshedpur offers cost-effective services. The labor and operational costs are comparatively lower than in many other cities and countries.

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