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CX Leader of the Year, Squadstack!
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June 3, 2025
6 min
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The demand for BPO companies in Kolkata is increasing faster than ever before. As the industry grows and companies globally search for trustworthy outsourcing partners, Kolkata quickly emerges as one of India's most popular BPO hubs. What is fueling this growth? The BPO companies in Kolkata are also placing greater emphasis than ever on training their staff, enhancing customer experiences, and making their services even more flexible and dependable. Whether it's customer care, IT helpdesk, finance, or back-office functions, Kolkata's BPO industry is equipped to do it all and do it well.
However, with so many BPO companies in Kolkata, it is difficult to find one that offers the right technology and trained professionals. We've compiled the top 10 BPO firms in Kolkata for 2025, each offering something different. Whether outsourcing customer service, technical support, or back-office functions, this list will help you find the best fit. So let's get started!
Kolkata's BPO sector is expanding rapidly with a combination of established firms and newer, technology-oriented startups. The city is increasingly becoming an attractive destination for businesses seeking high-quality and low-cost outsourcing providers. Most BPO firms in Kolkata offer customer service, IT services, and data management, each emphasising quality and efficiency. Whether you require traditional outsourcing or state-of-the-art, technology-driven services, Kolkata has plenty of options. Take a look at some of Kolkata's best BPO companies here:
SquadStack is a game-changing telesales platform built for today's fast-paced business world. Unlike traditional BPO companies, SquadStack takes a fresh approach by blending advanced technology with a team of highly trained remote agents. This combination helps businesses boost their telesales efforts while reducing customer acquisition costs. With AI-powered tools and intelligent management systems, SquadStack helps companies speed up their sales processes, improve efficiency, and scale more quickly. It's the perfect solution for businesses looking to do more with less effort.
SquadStack's Humanoid Agent is an AI-powered autonomous voice agent that transforms traditional call center operations. Built to handle millions of customer interactions across industries like BFSI, consumer goods, telecom, and more, the Humanoid Agent combines natural, human-like conversations with deep contextual understanding.
Wipro BPO has acquired a very acclaimed reputation as a top-class outsourcing company in Kolkata. Dominating in the city's IT hub, Wipro offers various services, from customer support and data analysis to customised business solutions. Their speciality lies in their extensive industry experience and global exposure, allowing them to tackle even the most complex processes easily. For businesses that wish to outsource wisely and efficiently, Wipro BPO is still a good choice.
Genpact has established a robust presence in Kolkata and is key to the city's booming professional services industry. The organisation is well-renowned for its supply chain management, accounting, and finance capabilities. Genpact is different because it can perform complex outsourcing jobs using intelligent technology and extensive industry insights. With a strong emphasis on quality and efficiency, Genpact continues to serve businesses globally from its Kolkata operations, enabling them to work smarter and grow faster.
Tech Mahindra has established itself in Kolkata with its robust and committed BPO division. This division of the company provides various services, including accounting, finance, HR, and customer care, to cater to the needs of different industries. Their unique selling point is combining technology with in-depth industry expertise to provide intelligent, tailored solutions. Tech Mahindra's BPO services in Kolkata are a tried and tested option for companies seeking to optimise their business operations.
Infosys BPM is well-established in Kolkata and has an excellent reputation for helping businesses become more streamlined. Infosys BPM provides multiple services, including process improvement, contact center services, and data analytics. The aspect that makes Infosys BPM different is its focus on utilising smart technology and innovative ideas to solve problems and drive digital transformation. To business organisations that intend to transform and run their activities more efficiently, Infosys BPM is a reputable ally they can trust.
Tata Consultancy Services (TCS) has established a robust presence in Kolkata, employing thousands of IT and BPO professionals. They provide various services, ranging from data entry management to advanced analytics. What is unique about TCS is its emphasis on applying newer technologies, such as AI and machine learning, to help businesses operate more efficiently. For Kolkata-based companies seeking to outsource and streamline their operations, TCS is a trusted partner they can rely on.
Intelenet Global Services, now part of Teleperformance, has established a strong presence in Kolkata's BPO industry. The organisation specialises in assisting businesses across various sectors, including banking, healthcare, and telecom, with back-office services and customer experience solutions. The strength of Intelenet lies in its ability to provide flexible and scalable solutions driven by intelligent technology. For businesses in Kolkata that aim to improve their operations and engage with customers, Intelenet is a reliable and innovative partner.
With several major campuses in Kolkata, HCL offers a wide range of BPO services, including IT support, customer service, and infrastructure management. The company brings together global expertise and local talent to provide flexible solutions that meet the needs of different industries. HCL also focuses on digital-first service models to help businesses work more efficiently.
Accenture has a strong presence in India, including Kolkata. It offers a wide range of BPO services such as finance and accounting, supply chain, procurement, customer service, and digital operations. Known for its focus on innovation and digital transformation, Accenture is a trusted BPO partner for many industries.
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Firstsource has established a solid presence in Kolkata by offering tailored services in healthcare, banking, telecom, and media. The company focuses on improving customer experiences and working more efficiently. It uses AI, RPA, and industry knowledge to deliver high-quality results for its clients.
SquadStack differs from the traditional BPO firms in Kolkata because it is more technology-inclined and innovative in responding to clients. Unlike most BPOS, which are purely focused on operations management, SquadStack blends the brilliance of artificial intelligence with talented human agents to ensure improved performance and output. This technology integration and human interaction allow businesses to personalise and define their customer experience beyond simple call management.
The workflow operations of traditional BPO companies in Kolkata are performed using manual and structured methods, which can create processing slowdowns. SquadStack uses modern technology for automation, resulting in speedy and efficient operations.
Standard operating procedures and strict business hours define the work processes of traditional BPO companies located in Kolkata. SquadStack delivers a flexible business model that expands and contracts based on the present market requirements of contemporary companies.
SquadStack provides businesses with a flexible pricing structure through performance-based services, allowing them better control over their expenses compared to traditional BPO companies in Kolkata.
One of the significant issues with traditional BPOS is that they don't necessarily give you the whole picture. SquadStack resolves this by offering you detailed reporting and real-time feedback.
Regarding outsourcing, security and trust are of the utmost importance. SquadStack is serious about this and has in place rigorous quality control measures and high-end data security solutions far beyond the capabilities of local Kolkata BPOs in the traditional sense.
Tier 1 organisations have long market experience along with high-quality service performance. However, SquadStack introduces new energy into the market through its modern business model. The firm deploys data analytics solutions, integrating advanced technology to make business telesales operations efficient. This solution suits the current market because it balances adaptable features with goal-driven capabilities and promises business growth.
Listening to call recordings is one of the most effective ways to ensure agents deliver a great customer experience. However, most traditional BPOs only check a few calls, which means a lot can slip through the cracks. SquadStack does it so much more intensively.
Every business wants strong and steady conversion rates. However, keeping that consistency is tough when agents change frequently or don't get proper support. SquadStack handles this challenge more smartly, using technology to support agents every step of the way.
Technology plays a significant role in contemporary telesales, but working with multiple tools can be a nightmare and costly. SquadStack simplifies things by incorporating all the necessary tools in one nice bundle.
The fast-growing BPO sector in the city recognises SquadStack as a forward-thinking business partner that provides advanced solutions beyond conventional call centre operations. The unique thing about them is that they unite novel tech solutions with skillful human operators to produce genuine outcomes. SquadStack presents flexible, reliable solutions to boost sales, improve call handling, and drive business growth at efficient costs, which you can trust.
SquadStack uses an extensive omnichannel outreach approach, connecting with leads across multiple channels, including SMS, WhatsApp, email, IVR, and chat. With its multi-channel strategy, it can reach more customers and achieve greater engagement, with connectivity rates reaching up to 90%. SquadStack can achieve the best chances of successful interactions and conversions by contacting customers on their preferred channels.
Only the top 2% of candidates pass SquadStack's highly selective hiring process, which leaves only the best of the best for telecallers. These agents receive comprehensive training, including simulated calls and soft skills training, to prepare them for customer interactions. SquadStack's web application also offers agents real-time support mechanisms such as guided scripts and FAQS, making them more efficient and improving customer conversations.
Quality assurance is of utmost importance at SquadStack. Their tool, Qualityai, checks around 15% of all calls, well above the industry standard of 1–2%. This AI-based system analyses calls using 23 specific quality metrics, offering in-depth and actionable feedback. Supported by human auditors who verify AI feedback, this two-layered mechanism guarantees consistently high customer service standards.
SquadStack provides a powerful analytics dashboard with real-time visibility into campaign performance, lead movement, and agent productivity. These data-driven insights enable businesses to make informed decisions, refine their strategies, and achieve improved outcomes. The transparency and depth of analytics build trust and encourage ongoing improvement in operations.
The flexible business expansion solutions from SquadStack accommodate your company's changing needs over time. SquadStack enables your company to manipulate its telesales operations according to market conditions and business needs, optimising resource management.
Aside from conventional price plans, SquadStack follows an outcome-based plan that charges firms only for minutes of connectivity. It guarantees to pay only for beneficial interactions that directly tie costs to results and multiply the return on investment.
Data security is paramount to any company; SquadStack takes care of this with stringent practices. ISO certification ensures they follow robust security practices, such as masking Personally Identifiable Information (PII) and restricting screenshots, to secure sensitive customer information. They are a compliant and data-safe partner to rely on for managing confidential information.
When selecting a BPO in Kolkata, consider their reputation, industry expertise, and ability to scale up with your business needs. Strong customer care, reasonable prices, and a dedication to data protection are also musts. Quality assurance is also a significant advantage.
SquadStack differentiates itself by mixing human skills with AI capabilities and providing a scalable and affordable solution. They are omnichannel in their approach, keep quality under close check, and employ a pay-for-results model.
In 2025, the BPO landscape in Kolkata is all about automation, AI, and multi-channel support, including chat, email, and social media. Data security is also important to everyone, since companies deal with more sensitive information.
Sectors such as finance, healthcare, telecom, e-commerce, and IT are significant consumers of BPO services, particularly in areas like customer care, lead generation, and back-office processes.
Kolkata BPOS maintains quality by investing in good training, adhering to international standards, and employing tools such as AI and analytics to keep things moving smoothly and efficiently.
