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Featured in Times of India: How AI + Human Expertise is Revolutionizing Telecalling
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SquadStack: A Tech-Powered Modern Contact Center That Is Leading The Way
SquadStack blends advanced tech with skilled agents to deliver scalable and efficient customer service solutions. We're dedicated to transforming the way businesses interact with their customers, setting new standards for excellence in the BPO sector.
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Discover top-tier call center services in Gurgaon. Our expert team offers efficient, scalable solutions for inside sales, customer onboarding and more. Enhance your business with our professional call center in Gurgaon, tailored to meet your specific needs.
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India’s BPO industry has evolved from a hidden gem to a global powerhouse, shaping the way businesses interact with their customers. What started as an experiment in outsourcing has now positioned India as a leader in providing BPO services. From new-age tech integration to delivering exceptional CX, the BPO companies in India are not just meeting global standards—they’re setting them. Let's delve into the top players in this industry who are leading the charge in 2024.
SquadStack is making waves among BPO companies in India by blending tech and AI to offer smart, modern call center services. What really makes them stand out is how they keep things fresh with constant innovation and focus on training their telesales agents. With over 10,000 skilled agents, they maintain an impressive 90% or higher connectivity rate, which is a big win for any business looking for reliable call center support. One of the best things about SquadStack is that they’ve built all their tech in-house, so there’s no need to fuss with third-party tools. Plus, their AI-led quality monitoring system goes above and beyond, checking 12% of calls—way more than the usual 1-2%—to make sure customers are getting the best experience possible, making it a dependable BPO company in India.
Genpact is a go-to choice for businesses in finance, accounting, procurement, and supply chain management. With over 70,000 employees across 25 countries, they bring global expertise to the table. Their strength? A suite of analytical tools that easily plug into their services, offering a well-rounded solution. They even use machine learning to predict customer preferences and fine-tune touchpoints in their banking BPO services.
Infosys BPO, a branch of Infosys Ltd, has been in the game for over 20 years. Known for its tech-driven approach, Infosys BPO excels in customer service, finance, and HR outsourcing. They guide their clients through digital transformation with a focus on insights, innovation, and experience. Their Process Progression Model (PPM) speeds up business operations, making them a strong choice for companies looking to scale.
TCS BPO offers a wide range of call center and IT services backed by the Tata Group's vast knowledge. With a global team of over 350,000, TCS is a reliable partner for businesses across multiple industries. Their deep experience in client lifecycle management makes them a trusted choice for comprehensive call center solutions.
Tech Mahindra takes customer management to the next level as part of its extensive IT and BPO offerings. They’re all about making customer interactions smoother and more efficient, using a mix of smart analytics, automation, and expert consulting (they call it the AAC model) to keep things running like clockwork. Whether you’re in healthcare, retail, insurance, or even media, Tech Mahindra has been there, done that, and is ready to help you elevate your customer service game.
Part of the Essar Group, Aegis Ltd is a key player in customer lifecycle management. They offer a variety of services, including customer care, sales, and retention, with a focus on quality. Their diverse client base reflects their ability to meet the needs of businesses across different sectors.
Firstsource Solutions is a leading provider of customer management services. They offer solutions for healthcare, banking, and beyond, focusing on delivering great customer experiences. By leveraging analytics and automation, they optimize processes and boost operational efficiency.
WNS Global Services provides a wide range of outsourcing solutions, including customer service and finance. They use advanced technology and deep industry knowledge to deliver high-quality call center services tailored to each client’s needs, driving sustainable growth.
Now part of Teleperformance, Intelenet Global Services offers customer service, tech support, and sales. Their commitment to operational excellence and customer focus makes them a strong contender among India’s top BPO companies.
Wipro BPO, a division of Wipro Ltd, offers a variety of outsourcing services, from customer service to back-office support. Known for its IT and consulting expertise, Wipro BPO integrates innovative technology to deliver top-notch services. They also invest heavily in training, ensuring their agents are well-equipped to provide exceptional customer service.
If you’re looking for a reliable partner among BPO companies in India, SquadStack should be on your radar. We offer a fully managed call center solution that’s built to drive results. With a team of over 10,000 trained agents and a suite of in-house tech tools, we’re here to help boost your conversions and streamline your operations.
Our telecallers are skilled and supported by modern technology, ready to assist your customers across multiple channels, including voice, SMS, WhatsApp, and more.
We offer customizable dashboards and reports that give you a clear view of agent and campaign performance. You’ll gain actionable insights that can help you make data-driven decisions.
Our quality assurance process is top-notch, with 12% of calls audited across 23 parameters. This ensures that your customers get the best experience possible.
Our system offers dynamic knowledge support, script compliance, and intelligent Q&A suggestions, helping our agents deliver consistent, high-quality service.
With a 90% connectivity rate and seamless communication across channels, our system ensures you never miss a lead. We handle outreach through calls, SMS, WhatsApp, IVR, and email so you stay connected with your customers.
SquadStack isn’t just another BPO company in India; we’re a trusted partner for some of the biggest brands across various industries. Whether you’re in finance, healthcare, retail, or any other sector, we can help optimize your telesales campaigns and achieve your business goals. Our AI-powered technology, skilled workforce, and data-driven approach ensure that you get the best results every time.
Outsourcing gives us a lot of flexibility. To do anything in-house, you will need a lot of time to scale up and execute things at a faster rate. We found a great partner in SquadStack, who helped us achieve our goals, growth, and targets.
We have seen a more structured approach to our calling and a lot of discipline in talking to our users. The fundamental shift has created a lot of other cascading benefits for us.
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