Learn about call center staffing and how to calculate the staff requirement. Get to know about its various staffing models, benefits, and KPIs.
Discover the importance of customer service in call centers and how it can be improved with these 5 effective strategies.
Explore how SquadStack empowers sales with technology to enhance telecalling-led inside sales, build trust, and provide valuable insights through AI-powered call analysis. Learn how screen-sharing revolutionizes the sales process for virtual interactions.
Explore the world of Inbound call centers and learn their benefits, challenges, and top strategies. An Inbound call center is a specialized call center that primarily handles incoming calls.
Explore the world of outbound call centers, their significance, and the career opportunities they offer. Learn how these services can make a difference.
Discover the process for hiring a call centre for your business growth effectively. Uncover insights into hiring call center costs and India's top company.
Learn how to design an effective call center script in our comprehensive guide. Streamline interactions and address queries using proven call center scripting strategies.
Learn about what is IVR (Interactive Voice Response) in call centers. Find how IVR systems streamline customer interactions and improve efficiency.
Discover all you need to know about call center CRM in this comprehensive guide. Get insights into the best CRM solutions for call centers.
Delve into the world of cloud call centers to learn what they are and how they work. Discover their benefits and contribution to business growth.
Discover advanced call center technologies on the page below. Know their benefits and see how they can enhance customer satisfaction and streamline your operations.
Learn all about SquadStack's newly launched telecalling partner app for both mobile and web. The all-new agent interface is equipped with AI-enabled features to ensure higher efficiency and performance.
Learn what call center productivity means and how to measure and boost it for profitability. Motivate your team with our performance review template.
Explore how is an inbound call center different from an outbound call center. Learn about the two types of call centers, their meaning, and their types, and boost your business growth.
Understand what are outbound calls in the article. Check effective steps in Outbound Call Process and how does it differ from the Inbound calling process.
Check BPO Call Center Shrinkage minimization ways. Also, study BPO Shrinkage types, calculations, and formulas covered in our latest article.
Learn everything about Inbound calls and Inbound call centers. Discover effective inbound call strategies for improving customer satisfaction and boosting sales.
The ultimate guide to BPO voice process and non-voice process. Get a clear picture of the job description and interview quetions for a career in BPO.
what is customer service in bpo? Introspect the factors considered while deciding if a BPO has best customer service, and effective BPO customer service strategies.
This article provides a step-by-step guide for calculating attrition rate, a key metric for measuring the success of a business. Check attrition rate formula, its types and factors responsible for attrition in BPO.
Difference Between BPO and Call Center: BPO and Call Center are often used interchangeably. Discover the true differences between a BPO and a call center to use them for your business growth.
Learn about the essential quality parameters in BPO and how they impact business success. Enhance your knowledge about call quality parameters and KPIS of quality analyst in BPO.
Find the answer to the question What is sales in BPO?'. AIso learn the 7 Steps in the Sales Process in BPO.
In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).
This post explains what it means to be a Customer Service Associate. Find out the roles and responsibilities of a Customer Care Executive in a BPO.
On this page check what is average handle time. Learn how AHT can help your business, check why average handle time is important, how to calculate it and tips to lower AHT.
Check every small detail about BPO Business Process Outsourcing through this guide. Check BPO Definition, types, working, benefits, collection process, and satisfaction of customers.
Is BPO a boon or bane for businesses? Let us find out and understand the meaning, advantages and disadvantages of BPO.
It is important to know the difference between BPO and BPM when looking for an outsourcing partner. Check all key and basic differences of BPO VS BPM
Understand the meaning and importance of Customer Satisfaction (CSAT). Learn how to satisfy customers and develop a strong relationship with them.
Read this article to learn what is collection process in BPO and what are its key performance indicators.
What is Quality in BPO (Business Process Outsourcing)? Quality in BPO means providing exceptional service that exceeds clients' expectations. Quality assurance QA process of a BPO.
Fintech is proliferating. Check out the hottest fintech trends from 2022 to 2025, the evolution of the fintech industry, and what the future holds.
In this article, we will discuss the different types of call centers that businesses need and help you understand which one will suit your business best.
Learn what a Telecalling Software does. Check what is telecalling software features and its technology, telecalling CRM, and Important Technology Tools which should be Used in Call Center.
Quality assurance is a critical element for any business. Learn more about SquadStack's AI-powered continuous quality monitoring process.
An in-house telecalling team comes with its own challenges and here's what you can do.
Learn how SquadStack can save you time and money through lead qualification and help your sales team work on high-intent leads that matter.
Don't know how you can boost your business? Tired of not seeing enough positive results through your outreach channels? Learn how telecalling can transform your e-commerce revenue by getting higher lead conversions and repeat customers!
Boost your telecalling success with professionally crafted telecalling scripts. Enhance customer interactions, generate leads, and close deals with these effective scripts designed for Real Estate, Sales, and call centre.
In this webinar, learn about how logistics can transform into a high ROI center for your business, turning your brand into a revenue-generating beast.
Keeping a sales team motivated and productive can be challenging. Here are some ways to increase your sales team's productivity, with a focus on telesales, as specific strategies work best for this type of selling.
Calling still is one of the most popular forms of communication in sales. Learn how it can help transform your lending business!
Our Co-Founder & CEO, Apurv Agrawal spoke to CNBC TV18 on Startup Street about how SquadStack is revolutionising the telesales industry, and our future plans with the recent Series-B fundraise.
SaaS-Enabled Talent Marketplace for Sales, SquadStack, bags ₹140 Cr in Series B round to create more remote jobs for skilled individuals.
A sales team effectively bridges the gap between a customer and your business. A tech-powered and data-driven sales outsourcing platform can empower you to maximize your sales productivity.
Co-Founders of Exotel, Cogno AI, and SquadStack discuss the importance of leveraging humans and AI in a webinar to fix sales funnel leaks.
Learn how SquadStack is different from a traditional BPO.
Learn how SquadStack is different from your in-house telecalling team!
Tata CLiQ's Chief Business Officer joins SquadStack webinar on the collaborative importance of using humans and technology to drive e-commerce sales.
Identify and manage risk in your sales pipeline. Read more to learn coaching best practices on helping your team close deals effectively.
Anand Biswas, SME-Director, Delhivery, joins SquadStack in its first-ever webinar about the importance of data-driven decisions to boost sales.
Learn how to boost your conversation rates through these important ways.
Get to know the meaning and benefits of a one-on-one meeting for sales. Also learn to conduct effective one-on-one meetings to boost your sales.
Learn what Sales Accountability is and why it is needed. Also discover tips to increase accountability in sales and improve your sales department.
What is a Sales Funne? Check every detail about the sales funnel like meaning of sales funnel, examples, stages, and what is b2b sales funnel .
This guide will teach you everything you need to know about Sales Funnel Stages. Check the importance, benefits and how to improve sales funnel stages.
Check this page for know about lead conversion mistakes and procedure to convert leads into sales. Check complete procedure to convert leads into customers.
On this page, check the benefits, definition, meaning and methodology of Lead qualification. Also, Check how to qualify your leads, lead qualification frameworks, and strategies.
A critical part of every business’s growth story is generating leads and converting them into customers.
A day in the life of a sales rep is an apt example of a busy day filled with hard deadlines, countless tasks, long list of to-do’s, endless meetings, and everything else that comes standard as part of the package.
In this post, we’ll discuss in-depth about the different lead qualification frameworks, along with tips on how to choose the right one and use it to your advantage.
Lead qualification can be the backbone of having a systematic approach to sales – one that gives you more accurate insights about your customers and adds consistency to your sales approach.
It is projected that India will reach the 700 million mark for internet users, with around 150 million active internet shoppers by the end of 2020.
We are living in a time of massive innovation – remote work, decentralized currencies, on-demand services – the the time for large scale disruption of legacy practices, processes and systems is now.
It is estimated that in 2024, India’s e-commerce market size will reach a whopping $100 billion USD, expanding at about 27% every year.
Despite the pandemic leading to disruptions in the economy, fintech companies and startups are showing signs of early recovery and bounce back to the pre-Covid level of growth.
Learn what an omnichannel outreach strategy is and why you need it. Also discover tips to implement an effective outreach strategy.
Rising customer expectations, e-commerce, and smartphone penetration are key drivers of growth for the Fintech industry in India.
Learn about the meaning and advantages of outsourcing sales. Discover the power of sales outsourcing in achieving rapid business growth. Find out if you should outsource your sales process.
SquadStack is a solution by SquadStack, focused on solving big-ticket consumer sales challenges in India for industries like financial services, education, e-commerce, and insurance.
2020 was one of the most challenging years in a long time, it was also the year of learning and change. It’s the year that brought us together like never before.
The Changing Healthcare Landscape India’s healthcare industry is still primarily dominated by traditional healthcare.
Check the 5 common outsourcing mistakes in sales. Also check the procedure how they can be avoided.
Ever wondered why most of your leads fail to convert? Here are 6 potential reasons.
Exploring the D2C landscape in India and its upcoming trends for 2022.
Don’t know when to outsource sales? We have you covered. Here are 6 signs your business needs sales outsourcing!
Turning Challenges Into Opportunities India’s edtech moment has been here and how. In just
Get the latest product and management insights every week. Straight to your inbox.